* Manages onboarding and #TechHappily experience for engineers across the globe, including India, Canada, and Latin America.* Provides a positive and welcoming experience for new engineers, ensuring they have the resources they need to succeed.* Creates a culture of continuous improvement, where engineers are encouraged to share their ideas and feedback.* Develops processes that help engineers connect with each other and with clients, both virtually and in person.* Sets clear expectations for engineers and provides regular feedback.* Manages projects and ensures that they are completed on time and within budget.* Works with clients to understand their needs and ensures that engineers are delivering the right solutions.* Develops processes for connecting a global workforce to help improve their work and their lives.* Identifies and solves problems that impact engineers' ability to work effectively.* Builds relationships with clients and other stakeholders to support engineers.* Interfaces with clients to ensure their happiness with our engineers and processes.* Understands clients' needs and expectations.* Identifies and resolves issues that impact client satisfaction.* Builds relationships with clients to ensure a long-term partnership.* Works with a team of engineering managers to help navigate the different employment regulations in multiple countries.* Stays up-to-date on the latest employment regulations.* Provides guidance to engineering managers on how to comply with regulations.* Negotiates contracts with clients to ensure that they are compliant with regulations.* Mentor newer managers on how to work with clients and engineers in ways that lead to positive outcomes for both the engineer and the client.

Developed Highly Agile Software Quality Engineers. Directed manual testing, helping to coordinate onshore and offshore QA efforts. Helped define the strategy for building and executing Automation Testing. Assisted Quality Engineers in manual testing across multiple projects. Assisted in analyzing yearly budgets for the Software QA team. Helped arrange strategy for feature and critical regression testing in conjunction with new automated testing efforts. Coordinated and directed release efforts every two weeks. Directed Technical Support efforts and developed an efficient support workflow for a minimalnumber of engineers.

Developed World Class Quality Assurance and IT teams. Managed Scrum Teams in transitioning efforts from Waterfall to Agile/Scrum methodology. Directed manual testing, helping to shift the mindset to Agile/Scrum methodology. Worked closely with offshore groups to ensure quality processes were met. Managed quality analyst tasks across multiple concurrent projects. Assisted in analyzing yearly budgets for the SQAA team. Helped arrange strategy for load/performance/stress testing in conjunction with new automated testing efforts.