Responsible for managing IT vendor relationships, negotiating contracts and licensing agreements, overseeing overall IT and project(s) budgeting, and contributing to IT architecture strategy.- Implemented a Power BI cloud cost model with Show-Back, reducing annual Cloud spend by $220K/yr.

Lead as Director, IT Infrastructure and Operations, directing team of up to 26 staff in Canada and the USA. Manage Service Desk, Application Support and Data Centre Operations teams with an annual OpEx budget of $7.5M. • Headed Microsoft AZURE cloud implementation, including IaaS, Machine Learning, Data Lake House, Data Analytics, increasing organizational agility.• Directed outsourcing and move from on-prem data centre to Amazon Web Services (AWS) in collaboration with a managed services partner, reducing enterprise risk and increasing agility.• Transformed IT Service Management (ITSM) and Service Desk by implementing ServiceNow and aligning ITSM processes for improved efficiency and service delivery.• Revamped Application Support by executing strategy, expanding number of applications supported from 8 (ERP) to 20.• Implemented multi-cloud strategy to support Canfor's business needs, minimizing costs and enabling faster cloud application deployment.• Guided Disaster Recovery Project (DRP), addressing cybersecurity concerns, outsourcing DRP to a managed services provider for enhanced security and resilience.• Deployed Microsoft System Center Configuration Manager (SCCM) and Intune for patch management, ensuring consistent monthly patching, reducing enterprise risk.• Built and established Power BI cloud cost model with Show-Back, slashing annual Cloud spend by $220K/yr.

Responsible for Service Desk, Desktop Support, Data Center, and Application Support. Managing a team of 27 to support over 40+ sites Globally. Moved our ERP application to Amazon Web Services (AWS).

Leading a team of 8 technologists and supervisors in 2 locations plus contractors in key roles, managed rapid growth of Seaspan IT infrastructure through best practices for People, Process and Technology. Worked closely with parent company to transform IT infrastructure and processes and align overall IT organization into a more dynamic, stable, and service-oriented model. • Managed team of 8 technologists and supervisors in 2 locations plus contractors in key roles, managed rapid growth of Seaspan IT infrastructure through best practices for People, Process and Technology. Worked closely with parent company to transform IT infrastructure and processes and align overall IT organization into a more dynamic, stable, and service-oriented model.• Spearheaded IT teams in risk assessments and 3rd-party evaluations through projects like a $2.1M Disaster Recovery (DR) project. Designed a more redundant, secure, and highly available architecture for DR and other critical services.• Led IT infrastructure expansion during rapid growth, focusing on standardization and scalability. Managed 17+ site upgrades, including new office buildings, data centers, and disaster recovery sites. Doubled user base, adding 1.2K users in 2.5 years.• Provided customer visibility through service metrics, contract negotiations, and cost analysis. Demonstrated IT service value, guiding investments in high-impact services and identifying underperforming ones.• Outsourced PC Enablement and Remote Support to Indigena, enhancing efficiency and customer service. Focused on continuous improvement by reorganizing Active Directory for faster licensing true-ups.• Minimized corporate risk by rewriting the IT Acceptable Use Policy. Collaborated with the parent company to develop 50 additional enterprise standards, driving improvements in security, processes, service management, technology selection, and ITIL best practices adoption.

Managing ICBC's 1100+ server multi-Data Center distributed computing environment. Delivering IaaS to our internal customers and IS, and driving our overall PaaS strategy.• Managing over $15M in assets• Reduced SAN costs by 29% through SAN strategy & vendor negotiation • Delivering 500+ TB of Tier 1 SAN storage• Standardized performance management for Information Systems by creating an evaluation methodology and performance plan template for Management and Staff.• Platforms: Sun/Oracle, Solaris, IBM, HP, VMware, Windows, RHEL Linux, EMC VMax & VNX, NetApp, Cisco UCS, and more

Manager of Distributed Computing Delivery July 2010 to June 2011Joined ICBC to transform IS and the business from a primarily mainframe-centric environment to a commodity server based, heavily virtualized (Cloud) environment. Delivering IaaS to our internal customers and IS, and driving our overall PaaS strategy. With a team of 19 FTE + contractors supporting over 5000 employees, managing a 1000+ server environment. • Implemented Automation Platform to reduce manual work, and free up valuable tier 3 resources.• Created a competitive, cost effective, and much faster way of sourcing by implementing a new approach for IS services and product sourcing• Designed and implemented a Technology/Security Operations Center to improve service levels• Managed accelerated growth and virtualization of server environment from approx. 500 to 1000 servers over a short period of time to enable business transformation• Initiated, developed and implemented server evergreening/refresh project with a budget of $2,000,000• Reduced costs and evolved the distributed computing environment by implementing Red Hat Linux Platform• Reduced business risk by relocating 700+ Servers to a new outsourced data center • Implemented a wide range of business improvements using technology as an enabling resource: SharePoint, Citrix, Enterprise Service Bus, Data Warehouse, Portfolio Management, Application Performance Monitoring and more

Manager, Enterprise Client Services, North American Customer Support (NACS) IT Operations 2007 to 2009Manager, Canada IT Operations 2005 to 2007IT Project Manager 2004 to 2005IT Team Lead (Contract) 2003 to 2004Joined eBay Vancouver (150 employees in 2003) and managed the company’s IT requirements in support of rapid growth to 1200 employees. As Manager of Enterprise Client Services, managed through two Supervisors and team of 27 technical staff, IT Operations for eBay and PayPal North American Customer Support (NACS) - 3 major offices (Vancouver, Salt Lake, Omaha), 6000 computers and 5200 users. Prepared and managed an annual operating budget of $1.7 million. Accomplishments included:• Mitigated corporate risk by transitioning NACS IT from staff augmentation to outsourced model for desktop support with minimal impact to SLAs. Designed and implemented IT policies, procedures and standards. Other projects included: • Ensured compliance with Sarbanes-Oxley (SOX) by designing a global asset tracking system and related policies. Managed the global physical audit of over 20,000 computers and the implementation of the new asset tracking system. • Created a completely automated technical solution to track users and computer assets, significantly reducing manual effort, improving accuracy and preventing equipment loss • Implemented laptop disk backup solution to mitigate 10% failure rate, saving data recovery fees and reduce the loss of intellectual property and end user downtime• Improved IT customer service by analyzing, designing and improving Service Level Agreements and focusing on continual service improvement, operational excellence, root cause analysis and elimination, and automation of redundant tasks. Selected projects included: • Redesigned the global IT knowledge base to increase knowledge reuse, capture root cause, improve first contact resolution and lower support costs.