Jason G. Mcclain Email and Phone Number
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Jason G. Mcclain is a Manager of IT Service Management at The Hershey Company at The Hershey Company. He possess expertise in training, management, recruiting, consulting, project management and 45 more skills. He is proficient in English. Colleagues describe him as "Jason is an innovative team member who mixes humor with work. Working with him is a pleasure. He takes instruction well, and Jason is up to any challenge. He was a true asset to our team. Anyone who works with him will find the experience rewarding and fun!" and "Jason is most likely the best employee I have ever managed. Terms like self started, detail oriented and team player do not cover the abilities Jason has demonstrated. Jason’s ability to take on new tasks that are outside his current skill set and become an expert on that subject is beyond compare. Once Jason has learned a skill, he can not only complete tasks but mentor and teach others to do the same task."
The Hershey Company
View- Website:
- thehersheycompany.com
- Employees:
- 6088
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Manager Of It Service ManagementThe Hershey Company Mar 2020 - PresentHershey, Pennsylvania, United States -
Lead Analyst It Service Management (Servicenow)The Hershey Company Jun 2017 - Mar 2020Hershey Pa -
OwnerMelissa Mcclain Photography Feb 2009 - PresentHarrisburg, Pennsylvania AreaWe are a boutique photography firm that specializes in Wedding photography. At the core of our operation is the belief that each client, each bride and groom deserve a fully customized photography experience with a transparent client studio process that allows the bride and groom to focus on what really matters.. Each other!No two weddings are the same, and for that reason we don't have standard wedding packages, each "package" is custom built for the needs of the couple. We believe in… Show more We are a boutique photography firm that specializes in Wedding photography. At the core of our operation is the belief that each client, each bride and groom deserve a fully customized photography experience with a transparent client studio process that allows the bride and groom to focus on what really matters.. Each other!No two weddings are the same, and for that reason we don't have standard wedding packages, each "package" is custom built for the needs of the couple. We believe in relationships, not customers. We believe in this so much that we give each of our clients a free engagement session, not as a sales pitch, but so that we have some time to work with each couple, in front of the camera. This allows us to get to know you, allows you to get to know us, and lets us see how you react to the camera, posing and each other. After the wedding day is over, and a couple takes the next steps of their lives together, what is left is each other, memories, maybe some cake for the freezer and your photographs. We believe that wedding photographs are so important that we kept our studio small so we can put all of our efforts and attention on just a few clients a year. Our goal is to offer you a relaxed down to earth photojournalist experience.We believe the pictures should tell the same story as the memories. MMPoffers photography services that are affordable to everyone. We strive to work with all of our clients to accommodate your individual photographic needs. Show less
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Project Manager, Itil And Knowledge WarehouseThe Hershey Company - System One Sep 2013 - Mar 2020Hershey PaDual-role position focused on the responsible control, design, and implementation of Hershey IS Knowledge Warehouse and the implementation of ITSM using the ITIL standards to better orient the Hershey IS department to a multiple region global workforce. Managed the development and implementation of Hershey’s IS departmental adoption to the ITSM service model while implementing ITIL best practices for IT process control.
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Resource ManagerMethod3 Jun 2012 - Jun 2013Camphill PaMethod3 offers comprehensive human capital solutions enabling organizations to hire, engage, deploy, develop, and retain talent to produce better business results.Our strategic solutions enable companies to leverage Method3’s many years of experience across numerous business environments. Method3 will drive, through our continuous improvement model, significant performance and quality enhancements, ultimately achieving the optimized performance levels only an experienced and dedicated… Show more Method3 offers comprehensive human capital solutions enabling organizations to hire, engage, deploy, develop, and retain talent to produce better business results.Our strategic solutions enable companies to leverage Method3’s many years of experience across numerous business environments. Method3 will drive, through our continuous improvement model, significant performance and quality enhancements, ultimately achieving the optimized performance levels only an experienced and dedicated partner can deliver. All of the solutions are focused upon what matters most to your business, as such, every engagement must be evaluated based on the unique characteristics and goals of the firm. Method3 has guided numerous clients through the analysis process to the selection of a recruitment, human capital, or technology solution that precisely meets the business objectives of the client.Helping Accelerate Business and Drive Results. Show less -
Technical RecuriterIntegrated Staffing Solution Jun 2012 - Oct 2012Camp Hill PaiSS, Integrated Staffing Solutions, has over 40 years combined experience in the information technology staffing industry within Central PA. iSS has built its reputation upon providing the right services with unmatched customer service. We understand the simple concept of employee/consultant first and the fact that our success hinges upon your success. -
ConsultantBlack Consulting Services, Inc Jun 2009 - Jun 2012Mechanicsburg, PaWhile at Black CSI I operated in the following roles:Learning and Development ConsultantTeam LeadInterface TestingConsultantSolutions ConsultantResponsible for providing project leadership for a team of 5-25 Instructional Designers for select training development projects. As the Instructional Design Lead I coordinated and planed various training initiatives supporting all operations. My team also produce instructional content including conducting needs assessments… Show more While at Black CSI I operated in the following roles:Learning and Development ConsultantTeam LeadInterface TestingConsultantSolutions ConsultantResponsible for providing project leadership for a team of 5-25 Instructional Designers for select training development projects. As the Instructional Design Lead I coordinated and planed various training initiatives supporting all operations. My team also produce instructional content including conducting needs assessments to determine learning and performance gaps and prescribe the appropriate learning or performance solution. Used instructional systems design principles to develop learning solutions using various delivery formats including e-learning, instructor-led, and blended learning. I was involved in the planning, creation, development and delivery of training materials for our clients. During my time there I worked on multiple projects, access several key company initiatives. Some of my responsibilities included project documentation, reporting, development, delivery, personal management, gap analysis, proposals, cost analysis, HR duties, interviews, vendor relations, server management, sales, and client relations. Like so many other small company's, other duties were assigned at any time and I assisted in any way possible for the growth and success of the company. Show less -
ConsultantIbm 2009 - 2012Camp Hill, PaSystem integration project for a client with the Pennsylvania state government. Testing, development, delivery and training of new enterprise system for state government. While at this contact, I facilitated the transition of knowledge from key stake holders to the end user staff. Was the training development and facilitation team lead, maintained all project related documents as it pertained to the development and delivery of materials. After the training deployment was complete, I used my… Show more System integration project for a client with the Pennsylvania state government. Testing, development, delivery and training of new enterprise system for state government. While at this contact, I facilitated the transition of knowledge from key stake holders to the end user staff. Was the training development and facilitation team lead, maintained all project related documents as it pertained to the development and delivery of materials. After the training deployment was complete, I used my expertise to assist the interface development and deployment teams with testing (CIT, ST, and UAT) as well as regression and unit testing activity's. Show less -
ConsultantIndependant Consultant May 2005 - Jul 2009Tri-State AreaDuring my time working as an independent consultant I worked on mutiple public and private sector projects ranging in size from very small single server/system/applicaiton roll outs to multistage, integrated, cross platformsystem/applicaiton multimillion dollar projects. My are of expertise for these projects was with regard to the development and training delivery. I also worked on several projects in the BA/QA, testing and training development and delivery roll. Some of the key sectors my… Show more During my time working as an independent consultant I worked on mutiple public and private sector projects ranging in size from very small single server/system/applicaiton roll outs to multistage, integrated, cross platformsystem/applicaiton multimillion dollar projects. My are of expertise for these projects was with regard to the development and training delivery. I also worked on several projects in the BA/QA, testing and training development and delivery roll. Some of the key sectors my projects were located in was Government, Military and Private industry, with national and multinational stakeholders. I traveled nationally and internationally preforming my duty. Show less
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Learning And Development ConsultantSigma Resources Apr 2008 - May 2009Harrisburg, Pennsylvania AreaPLCB ERP project client, UPK, MS suite, Testing, and Training Development for the Oracle E-Business Suite and Retail Merchandising System. I worked with the Sr. project staff on a mid-process change proposal, and a training initiative delivered to the project trusties and client Sr. Board members.Directly responsible for the development, creation, review, and hand-off of WBT, CBT, and ILT course ware for the Pennsylvania Liquor Control Boards (PLCB) ERP project. Directly responsible for the all… Show more PLCB ERP project client, UPK, MS suite, Testing, and Training Development for the Oracle E-Business Suite and Retail Merchandising System. I worked with the Sr. project staff on a mid-process change proposal, and a training initiative delivered to the project trusties and client Sr. Board members.Directly responsible for the development, creation, review, and hand-off of WBT, CBT, and ILT course ware for the Pennsylvania Liquor Control Boards (PLCB) ERP project. Directly responsible for the all aspects of course ware creation of role based and process based training for the PLCB's Oracle ERP process. Worked in conjunction with a internal and client staffed Change Management team to identify breaks in process, training deltas and communication action plans. Partnered with client SME personal to ensure accuracy of content, and training comprehension of developed materials. Coordinated training efforts with the team leads and training staff. Testing of system development scripts to ensure accuracy of information. Created process documentation to convey project scope to PLCB board. Evaluated the effectiveness and user feedback data identifying and recommending several key changes to ongoing agency training needs. Preformed on boarding training for newly hire consulting staff on the use of Oracle UPK, PLCB/Deloitte consistency guidelines, project scope, business roles, rules and regulations adherence, and office policies. Conducted Train the Trainer and Content Conformation trainings ensuring client material buy in and signoff as well as departmental training staff understanding. Created eLearning course materials with an emphasis on simulation training. Show less -
Learning And Development ConsultantAjilon Consultation Apr 2008 - May 2008Responsible for creating and delivering training modules for the Pennsylvania Department of Community and Economic Developments roll out of their new federally mandated Homeless Management Information System.Partnered with high-level management to outline and present existing course ware to state, county, and privately run agencies providing services to homeless or near homeless clients. Worked closely with application engineers to develop training classes for distribution on an… Show more Responsible for creating and delivering training modules for the Pennsylvania Department of Community and Economic Developments roll out of their new federally mandated Homeless Management Information System.Partnered with high-level management to outline and present existing course ware to state, county, and privately run agencies providing services to homeless or near homeless clients. Worked closely with application engineers to develop training classes for distribution on an extremely tight time line. Proposed and developed a redesigned Manager and Associate level training course utilizing adult learning principles and separate participant and facilitator guides. Created step-by-step jobs aids showing new system/computer users and agency managers the easiest and most effective process for data entry and system management. Show less
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Learning And Development ConsultantOrganic People, Inc Aug 2007 - Jan 2008Responsible for creating, testing, and delivering client specified training modules. Traveled to international call center and provided training for a select group of tier 2 and 3 representatives supporting the initial role out of the client's business class VOIP products. Outlined, developed and created training modules for integration of the client's business class VOIP phone product to new call centers. Course modules were outlined and constructed using participants, facilitator and… Show more Responsible for creating, testing, and delivering client specified training modules. Traveled to international call center and provided training for a select group of tier 2 and 3 representatives supporting the initial role out of the client's business class VOIP products. Outlined, developed and created training modules for integration of the client's business class VOIP phone product to new call centers. Course modules were outlined and constructed using participants, facilitator and knowledge check guides, as well as troubleshooting walk through and jobs aids for use after course completion.Worked closely with client management and call center management during the development of all training modules, holding weekly status and roundtable meetings. Created week long training program allowing for efficient integration of newly hired customer service and technical support representatives into the Clients multiple product line environment.Conducted gap analysts on all preexisting training documentation, assessed material against feedback received from call center personal, training department management, instructor requirements, adult learning principles and product vendor data information. Show less
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Associate TrainerThe Home Depot May 2006 - May 2007PennsylvaniaResponsible for the delivery of Associate Orientation and the training of all operational and sales departments for the south central PA district.Partnered with Regional Human Resource Manager, Store Human Resources Managers, Store Managers and District Managers in development of training calendars and the scheduling of associates for training sessions. Responsible for the training of all trainers and department heads teaching management classes in the south central PA region.Product… Show more Responsible for the delivery of Associate Orientation and the training of all operational and sales departments for the south central PA district.Partnered with Regional Human Resource Manager, Store Human Resources Managers, Store Managers and District Managers in development of training calendars and the scheduling of associates for training sessions. Responsible for the training of all trainers and department heads teaching management classes in the south central PA region.Product Knowledge lead for the Eastern PA region, primary responsibilities including sole point of contact for all external vendors presenting on or off sight training to Home Depot associates. Facilitator for district wide two day Orientation program for all new store associates. Work closely with store associates to address ongoing training needs, using a three stage follow up program. Responsible for the facilitation of all Instructor Skills courses for the Pennsylvania Region. Show less -
Reports SpecialistSusquehanna Communications May 2005 - Mar 2006Responsible for training back office personal in the use of reporting systems, and the delivery of all financial, market penetration, database and standardized reports for nine regional markets in seven states serving 230,000 customers. Trained regional market administrative staff on the use of CSG systems, MySQL report sequencing and RMS standardized reports.Project manager for conversion of SusCom regional markets from AT&T SNA gateway to new backbone architecture. Created and… Show more Responsible for training back office personal in the use of reporting systems, and the delivery of all financial, market penetration, database and standardized reports for nine regional markets in seven states serving 230,000 customers. Trained regional market administrative staff on the use of CSG systems, MySQL report sequencing and RMS standardized reports.Project manager for conversion of SusCom regional markets from AT&T SNA gateway to new backbone architecture. Created and facilitated training classed for all back office personal in seven states in the use of the reporting systems. Show less
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Corporate TrainerSusquehanna Communications Apr 2004 - May 2005Responsible for the development and facilitation of all training classes, documentation, and knowledgebase implementation for nine markets and over 250 system employees. Traveled to nine regional call centers providing training for a two-step conversion of customer data and call routing to a "Unified Customer Care Center". Developed a 300 page customer service/technical support new hire training manual incorporating all information into a standardized format. Facilitated integration training to… Show more Responsible for the development and facilitation of all training classes, documentation, and knowledgebase implementation for nine markets and over 250 system employees. Traveled to nine regional call centers providing training for a two-step conversion of customer data and call routing to a "Unified Customer Care Center". Developed a 300 page customer service/technical support new hire training manual incorporating all information into a standardized format. Facilitated integration training to Out-sourced call center ensuring accurate customer Developed and facilitated an accelerated managers' training course designed to immerse new management into the call center environment.Managed and created a centralized online Knowledge base solution utilizing Microsoft SharePoint. Created an evaluation process for all new employees using documented communication to management regarding attendance/discipline, weaknesses, strengths, and any observations during the course of a four week new hire integration training class. Lead member of an interdepartmental team to design and evaluate web based training leading to the integration of a new knowledgebase system and latter the development of a new department. Show less
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Technical Support Skilled SpecialistEarthlink, Inc Oct 1999 - Mar 2004Trained technical support personnel ranging from entry level to management staff.Traveled to national and international call centers providing training for technical support and customer service staff.
Jason G. Mcclain Skills
Jason G. Mcclain Education Details
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Itt Technical InstituteElectrical Engineering -
General Studies -
Enviromental Edu. -
Central Dauphin High School
Frequently Asked Questions about Jason G. Mcclain
What company does Jason G. Mcclain work for?
Jason G. Mcclain works for The Hershey Company
What is Jason G. Mcclain's role at the current company?
Jason G. Mcclain's current role is Manager of IT Service Management at The Hershey Company.
What is Jason G. Mcclain's email address?
Jason G. Mcclain's email address is jg****@****ail.com
What is Jason G. Mcclain's direct phone number?
Jason G. Mcclain's direct phone number is +171799*****
What schools did Jason G. Mcclain attend?
Jason G. Mcclain attended Itt Technical Institute, Harrisburg Area Community College, Slippery Rock University Of Pennsylvania, Central Dauphin High School.
What are some of Jason G. Mcclain's interests?
Jason G. Mcclain has interest in Weather, Joggers, Working, Fixes, Items Blogged, Food, Pitfalls, Geeks, Clothing, Children.
What skills is Jason G. Mcclain known for?
Jason G. Mcclain has skills like Training, Management, Recruiting, Consulting, Project Management, Leadership, Sharepoint, Networking, Technical Recruiting, Training Delivery, Integration, Crm.
Who are Jason G. Mcclain's colleagues?
Jason G. Mcclain's colleagues are Sarah Joyce, Russ Garvick, Joy Laird, Scott Wolfe, Regiane Salviano Da Silva, Edwin Dimailig Jr., Brian Fesler.
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