Jason Goucher Email & Phone Number

Goodlettsville, Tn, Us

Goodlettsville, Tn, Us

Brentwood, Tennessee

Nashville, Tn

•Salvaged at risk client with lifetime revenue of $1 million by designing and implementing a custom account solution that allowed them to be more efficient with their intakes•Designed a new case qualifying call type that increased handle time efficiency by 67%, saving the company $60K a year•Pioneered standardized process for new client implementation that decreased onboarding time by 37.5%•Drove a 20% reduction in account setup complaints in 2018 by installing a complaint review process for account development team•Documented methodology of account development team by creating a library of best practices, processes and client solutions•Conceptualized functionality of a new client-requested call type that added $25k a year in annualized revenue•Provided decision support for all non-standard client requests to key stakeholders, allowing them to make informed decisions on whether to approve •Trained and mentored six Account Development Specialists•Increased the efficiency of new outbound call product by designing a script to process return calls back into the center•Prevented interruptions in client’s service by serving as a subject matter expert during two month IT migration in recent acquisition

Nashville, Tn

•Assisted callers seeking legal help by taking in contact and case information•Worked to give great empathetic customer service•Worked on click to chat by taking case information online from potential clients•Six time quality of month award winner

East Nashville

•Generated $20K in revenue and hosted over 500 unique players over business lifetime by running targeted ads on Facebook aimed at those interested in recreational sports•Limited on field conflicts by creating detailed rules for each league and holding mandatory captains meetings

Nashville, Tn

•Acted as an assistant and apprentice to company president•Worked with artists to book them live performance engagements

•Contributed to company goals of 24 hour turn-around of freight•Maintained price changes and clearance inventory

•Assisted in maintaining social networking sites for company’s artists•Assembled live performance agreements for our roster based on company template•Developed problem solving skills as it relates to an artist’s everyday needs•Created Excel database with names of country radio program directors

•Compiled clips of artist’s media exposure using Google Alerts and other tools•Researched writers in cities where bands were to appear on tour•Learned how to effectively craft press releases and artist biographies that achieve maximum impact

•Researched up and coming Nashville bands •Wrote live music reviews and CD reviews for The Deli’s website

•Assisted guests to their seats