Jason A. Grossberg Email & Phone Number

Santa Maria, Ca, Us

Lompoc, Ca

• Primary duties involve maintenance, development, and improvement of Electric Utility Division’s GIS system.• Implemented GIS at the enterprise level to assist various city departments resulting in reduced redundancies, streamlining operational processes, improvements in response time and customer service, and a significant improvement in data capture, storage, and analysis. • Identify and map all City of Lompoc Electric overhead and underground assets including, but not limited to: transformers, switches, electric meters, service drops, conductors, fuse cutouts, photovoltaic units, electric poles, vaults, fiber optic, risers, overhead guys, street lighting, and electric pole anchors. • Use of existing blue prints, digital models, job specifications, and as built drawings in the creation, editing, and maintenance of all City of Lompoc Electric Shapefile and DGN data sets.• Maintenance of Electric Utility Division Synergi circuit model data sets for power distribution analysis and optimization.• Field auditing of all electric assets to ensure mapping accuracy. • Maintain documentation and network layering information in an efficient manner for access and analysis.• Assist with implementation/troubleshooting of Itron Fixed Network billing system for digital electric meters. • Itron smart meter data analysis and device maintenance utilizing hosted NAA/NWA network software.• Design, development, maintenance, and improvement of receiving station interactive GIS map, used to conduct switching orders, planning and project development, involving scheduled maintenance/improvement of the electric system, and outage reporting.• Assist Utility Conservation with net metering analysis and reporting.• Design analytical spreadsheets detailing year by year energy consumption comparisons.

Big Bear Lake, Ca

• Oversaw daily operations management for a crew exceeding 100+ direct reports, ensuring consistent quality customer service.• Organized and directed daily tasks including shift assignments, break schedules, ticket enquiries, and emergency response, often during heavy workload periods and high pressure situations.• Assisted in coordination and supervision of special events, including “Family Fun Night,” Weddings, and the Amgen Tour de California Bicycle Race.• Assisted other department with coordination and direction of group activities and training.• Coordinated employee shift changes and facility closures.• Prompt and professional response to customer enquiries pertaining to security, lost and found, general directions, information, and assisting guest services with customer issues.• Keeping up to date with all company services, products, and procedures.• Attended meetings with upper management pertaining to improvements of daily operations, quality assurance, scheduling, accounting, and safety. • Oversaw employee training and used Microsoft Access to catalogue accurate training records. • Developed employee training documents for troubleshooting issues.• Prepared weekly staff schedules using Microsoft Excel. • Addressed all employee and customer concerns and complaints, seeking timely resolution while adhering to company policies and regulations.

Big Bear Lake, Ca

• Coordinated and managed daily set up of customer line queues, ticket scanners, temporary fencing, and directional signage.• Relieved employees based on break needs and regulated shift changes• Assisted and directed customers and worked to resolve customer complaints in a timely manner.• Facilitated team building by encouraging morale and team connections.

Administered continuous lift operation, provided friendly customer service and adhered to safety codes andrequirements to ensure customer and staff safety.

Riverside, Ca

• Design, development, and maintenance of a GIS for San Bernardino, Riverside, and Inyo Counties to identify homes eligible for the California SASH (Single Family Affordable Solar Homes Program) rebate. Conducted multiple GIS analysis projects under strict timelines.• Provided analytical and administrative support as a team member of the Outreach Department; Developed customer relationships and provided walk-in, telephone, and email advising throughout the determination of eligibility process. • Orchestrated and Maintained Excel spreadsheets of regional data for Riverside and San Bernardino Counties.• Organized, verified, and updated data to produce accurate reports and analysis. • Used Microsoft Excel, Access and Salesforce Marketing Software to maintain accurate and confidential customer account files• Developed and instructed training workshops using Microsoft Office software.

Associate Of Science (A.S.), Computer Science

Certificate, Geographic Information Systems

Bachelor Of Arts (B.A.), Anthropology

Bachelor Of Arts (B.A.), History