Jason He Email & Phone Number

New York City Metropolitan Area

Helped resolve 220 tickets across various different teams regarding issues that NYCHA employees were encountering from forgotten passwords to troubleshooting why something wasn't functioning or working as expected. Tickets were either marked resolved if the issue was fixed either prior to me reaching out or during my interaction with the employee via Genesys Cloud, or Microsoft Teams, or tickets were cancelled due to duplicate tickets, or the employee not responding after numerous attempts to get in contact with them.This was a 6 week internship (3 days/week) where I had 11 days to work on tickets. In total, I resolved 220 tickets across various different teams helping solve or cancel backlogged tickets dating back 2 months before I started.

New York City Metropolitan Area

July 2022 - August 2022Worked through SYEP. Worked on an internal Slack application for majority of the time.Created internal guides for onboarding employees. Managed Google Workspace Accounts for onboarding employees. August 2022 - April 2023Hired Part-Time after SYEP.Continued development and maintenance of Slack application.Managed Google Workspace Accounts. Worked with various services like Heroku, GitHub, Slack, Google Workspace, and Zapier.

Computer Science And Mathematics

Education record