Jason L. Haden Email & Phone Number

Spring, Tx, Us

Livingston,Texas Kramer Chevrolet GMCKramer Chrysler Dodge Jeep RamLufkin, TexasKimberly Eakin KiaPorter, TexasKramer Pre-Owned Express

Houston, Texas, Us

Specialized in Corporate and Dealership Operations for one of the fastest growing retail automotive corporations in North America. Acquiring 36 rooftops in the United States and Canada from 2018-2022.

Reston, Virginia, Us

-Organizational responsibilities include: Corportate Network Operations, Customer Experience, Customer Relationship Management (CRM), Loyalty, Lead Management, Dealer Communications, and the Volkswagen Academy for Sales, After-Sales, and Technical.- Key member of Operation Bravo during the TDI Settlement of 2015-2019. Responsible for dealership operations of the TDI repurchase program. Designed, implememented, and supervised the process to successfully repurchase of over 400,000 VW and Audi vehicles while leading national staffing of over 800 contract Settlement Specialists to facilitate buyback operations-Executive responsible for Volkswagen dealership communications, annual Dealer Congress, and Volkswagen National Dealer Advisory Council (NDAC)

Reston, Virginia, Us

- Leadership role within the Midwest Region responsible for achieving the Volkswagen Brand’s objectives of Retail Sales, Wholesale, and Customer Experience.- Instrumental in transforming the Midwest Region sales operations team using career development strategies, effective communication and a positive work environment.- Developed annual and monthly strategies for sales and marketing translating into over 46,000 retail, fleet, and service loaner vehicles in 2014 while achieving 108.6% of assigned wholesale target.- Lead the Midwest Region to YOY improvement within the 2014 JD Power SSI results including a 32 point improvement vs. Industry of 13 points and Volkswagen Brand of 5 points.- Developed successful business relationships with the Volkswagen dealer network that resulted in the successful implementation of retail processes and growth strategies including the formation of Local Marketing Associations in 2014.

Reston, Virginia, Us

- Leadership Role within the Northeast Region responsible for achieving the Volkswagen Brand’s targets of parts and accessory sales, customer experience, network capacity, and dealership profits- Instrumental in transforming the Northeast Region After-Sales team to a performance based organization by focusing on SMART objectives, effective communication, and a positive work environment- Exceeded retail parts and accessory objectives with sales of $118M in 2010 and $128M in 2011- Lead the Northeast Region to the #1 Customer Experience Region within Volkswagen of America for three straight years. 2010, 2011, 2012- Lead the Northeast Region to YOY improvement within the JD Power CSI results with 38 points of improvement between 2010 and 2012, outpacing the Industry 20 point improvement

Reston, Virginia, Us

- Key Performance Indicators include customer experience, parts & accessories sales, training certification, and warranty costs.- Utilized key industry measurements including JD Power, NADA, and Carlisle Company Inc. to develop and implement strategies for growth as well as strategic process improvement.- Responsible for the development, vendor selection, and implementation of the Customer Satisfaction Process Improvement Initiative (CSPII) as well as the Fixed Right First Time Initiative (FRFTI) to improve performance in opportunity dealerships. - Facilitation of VW Service Council to identify and improve critical issues between Volkswagen and the After-Sales Dealer Network.

Mclean, Va, Us

- Performed as a personal mortgage loan officer in a fast paced, high volume environment- Origination of purchase loans, refinances, equity loans, and home equity lines of credit- Active in the underwriting, processing, and closing procedures

Dodge City, Ks, Us

-Operated dealership simultaneously with Hays Ford Toyota Lincoln Mercury-Assisted the ownership in the profitable turnaround of the dealership-Dealership awards include the Chrysler Five Star Certification.

Dodge City, Ks, Us

-New and Pre-Owned vehicles, Finance & Insurance, Retail and Wholesale Parts & Accessories, Service Operations, and Collision Center - Directly responsible for the design and implementation of key procedures and policies for customer satisfaction improvement-Dealership awards for customer satisfaction include Toyota President’s Award, Toyota Signature Dealer, and Ford Motor Company Blue Oval Award- Directly involved in the design and planning of a new facility that opened in August of 2002

Dodge City, Ks, Us

-Responsible for all variable sales operations of the dealership including New, CPO, pre-owned vehicles, accessories, Finance & Insurance, and all process based selling techniques- Achieved highest level of customer satisfaction, market representation, and certification which assisted the dealership in earning the Toyota President’s Award in 1999.- Personally awarded the Toyota Sales Excellence Award in 1999- Promoted in January 2000 to General Manager of Hays Ford Toyota Lincoln Mercury

Bachelor Of Science - Bs, Business Administration

Finance And Insurance Management Training

Fixed Operations Management Training