Jason Hall Email & Phone Number

100% Remote

• Developed assessment tool for reviewing policy and procedural documents in electronic document/records management system (EDRMS), which holds documents for diverse internal departments including waste management, health and safety, security, building decommissioning, and environmental remediation.• Researched and wrote a series of articles designed to improve the quality of technical documents throughout the company.• Project managed revisions across a large number of procedural documents to ensure consistency.• Developed estimation tool enabling fast and accurate editorial reviews of technical documents.• Note: Granted Government of Canada Enhanced Reliability Clearance for this position."[Jason's] clarity in communicating with internal clients and quick turnaround of deliverables earned him a respected position within our team. --André Séguin, Information Management Program Specialist, Information Management and Process Governance, CNL

Vancouver, Canada Area

• Core instructor for the Technical Writing Certification Program• Employed learning objectives and ADDIE model to develop courseware• Analyzed learner needs, designed lesson plans, developed learning assessments and evaluation tools according to criteria and rubrics• Implemented blended learning (instructor-led training (ILT) and computer-based training (CBT)), and evaluated effectiveness of learning against learning objectives and criteria.• Courses taught: Technical Writing Style, Technical Editing and Grammar, Writing for the Web, Business Communications.“I appreciate the words of wisdom Jason shared in class about persevering and being open to all kinds of writing as a technical writer. Those words were valuable when I began my technical writing role as part of a sales team. It involves a lot of proposal writing, which walks a nice line between informative and persuasive writing. I'm using my strengths, but expanding the scope of my writing skills as well.” — D. Hazebroek, former student now working as a technical writer at ENBALA Power Networks Inc.

Remote

• Interviewed systems engineers, sysadmins, QA analysts on the Platform Enablement Cloud Automation (PECA) team to design an operations guide describing enterprise data centre operations/infrastructure, AWS cloud operations, Jenkins jobs, domains, high availability, ITIL frameworks, automation scripting/orchestration, and more.• Provided audience-focused technical writing services aligned with corporate training initiatives• Wrote API procedural documentation for SAP Finance application• Verified user documentation against business logic• Software: Confluence, Jira, SAP GUI, SAP Fiori, MS Teams, Snagit Editor

Remote

• Interviewed business policy analysts, legal specialists, freedom of information specialists, and other subject matter experts to write procedure and policy content for various new ICBC Claims implementations, including the new driver-based vehicle insurance model, car sharing/ride hailing, new collision and glass repair programs, rate affordability action plan, and health services business partners. • Deliverables designed to ensure user readiness for province-wide rollouts to ICBC’s internal departments and over 900 independent insurance brokers.• Tools and technologies used: Darwin Information Typing Architecture (DITA), Oxygen XML Editor, XML, Information Mapping methodology, Jira, Confluence, SharePoint, and Microsoft Office.

Richmond, Bc

• Senior Technical Writer assigned to multiple software upgrade projects including a re-deployment of WorkSafeBC’s Case Management Software (CMS).• Responsible for analyzing and writing new procedures and processes for this project.• Researched technical training material for enterprise-level software migration.• Prepared training for staff including clinical consultants, case workers, and administrator.• Managed subject matter experts to ensure knowledge base was accurate, consistent, correct, and complete.• Analyzed and created in-house training materials and procedure manuals for case managers and end users.• Designed and maintains a style guide for WorkSafeBC’s technical writing team. This document wasdesigned to ensure consistency among all writers.• Accountable for upholding formal documentation standards and prioritizing all work to ensuredeadlines are met.• Frequently worked with content owners and subject matter experts on major software upgradeprojects. Responsible for collaborating with content owners and subject matter experts and writingteam communications, procedure manuals, bulletins, reference manuals, and always ensures.

Vancouver, Canada Area

• Responsible for driving the creation of professionally branded technical documentation such as:Writing system SDKs, developer guides, troubleshooting guides, and businessoperations documentation as well as hardware with software integrate Instructional guides for fieldtechnicians.• Analyzing existing and potential content, focusing on re-use and single-sourcing opportunitiesDocumenting all processes for new products for diverse audiences (functional business operations totechnicians).• Revising existing content so it is thorough and appropriate for its intended audience and consistent inlook-and-feel with all other product documentation.• Working on document tracking system for B2B clients (to ensure we deliver all documentationpromised) and a portal to house it.

Vancouver, Canada Area

Freelance Arts & Culture Journalist reviewing concerts and theatrical productions as well as culturally significant events including travel writing.Published in:- The Vancouver Observer- Vancitybuzz- Betakit- Magazine Azur (France)- jasonhall.ca

Vancouver, Canada Area

- Performing training fit/gap analyses- Single sourcing training documentation for output to user guides, web help, and context-sensitive help- Building training plans for software upgrades and upgrading end-user documentation according to defined style guides and standards- Coordinating digital assets and building WebHelp systems using Doc-to-Help- Creating online training courses for Webex and Adobe Captivate delivery- Experience working with MS SharePoint, Jira, Wiki, SCORM

Burnaby, Bc, Canada

Content is King!- Researched, interviewed, project managed, and wrote award application that earned Webtech Wireless its first ever BCTIA (British Columbia Technology Industry Association) award (“Adoption of Technology”) in 2012.- Wrote over 70 weekly blog posts bringing our transportation technology customers, partners, and leads closer to understanding what GPS/AVL technology is all about. - Maintained and project managed the corporate website (HTML, Markdown, and CSS). Wrote new content to reposition the site to reflect the company from a product to a solution provider. Tools: WordPress, Dreamweaver, In-house CMS- Worked with third-party contractors to build our SEO presence, including improvements to the technical components of the corporate website, search engine marketing, organic search engine optimization, and link building. Tools: Adobe Photoshop, Dreamweaver, W3 Standards.- Prepared white-label documents for third-party vendors as well as translation (in French) and worked with translators and subject matter experts to localize our offerings.- Building technical documents (installation guides, technical specifications) favouring responsive design. Tools: Adobe InDesign, Illustrator, FrameMaker, Wordpress, Salesforce.

Vancouver, Canada Area

Developed positioning for marketing strategy for web design companyTransformed technical knowledge into marketing collateralWrote web content (weekly blog posts on client sites)

Developed strategy for building high-impact arts web site scalable to organization's needsOver several, upgraded as organization grew and capabilities (and funding) allowedManaged all siteResearched and deployed social networking tools to create transparent link between web site and concert hall.

Richmond, Bc

Researched technical training material for enterprise-level software migrationPrepared training for staff including clinical consultants, case workers, and administratorsManaged subject matter experts to ensure knowledge base was accurate, consistent, correct, and complete.

Worked with team to assist in IT migration during transition from Business Objects to SAPDeveloped innovative communication strategies to smooth transitionResearched and designed colourful and light-hearted newsletter with highly visual material to solve challenge of tech info burnout challenge. Distributed internationally to all Business Objects employees (Vancouver, Paris, New York...)

Vancouver, Canada Area

Designed instructional materials for new clinical software applicationTrained hospital staff (doctors, nurses, interns, admins) not only to use software, but how the new application would impact their day-to-day routines and best practices.Worked on site in classroom, emergency, and hospital wards

Vancouver, Bc

• Researched and wrote user manuals, product release notes, help files, and online documentation supporting licensees and third-party operators with the back-end gaming system.• Assisted development of use cases, documentation plans, and templates.

• Delivered training to small and large groups of super-users for migration of proprietary clinical management software system. Trained clinical staff end-users• Wrote and revised courseware materials

• Created documentation plan, developed revision process and project timeline• Researched, designed, and wrote task-based and reference manuals describing wireless communication software for law enforcement and manufacturing clients

Burnaby, Bc

Localizing training materials originally written for an American audience. I had to identify legal, stylistic, logical, and practical differences between what was trained in the US and adapt them for a Canadian audience.

Vancouver, Canada Area

Software trainer | ConsultantSpecialties:- MS Office (Word, Excel, Access)- Maximizer CRM- LotusNotes

Vancouver, Canada Area

On call clarinettist and bass clarinettist for regular subscription concerts, recordings, chamber music, opera and ballet performances. Stepped in as full-time player during the VSO financial crisis and even volunteered services to help get the orchestra back on its feet. Three outstanding memories:- Being dive bombed by Canada Geese at Burnaby Lake. What critics!- Rehearsing 1812 Overature on a barge pulled through False Creek on our way to play for the first Symphony of Fire shows (back when fireworks had a real orchestra). All the condo dwellers and boat owners were conducting us as we floated by.- Playing for the opening of Vancouver Trade and Convention Centre in which, bizarrely, Prélude à l'après-midi d'un faune was performed, but drowned out be a very strategic dropping of dishes in the signature opening flute solo.

Technical Writing And Copy Editing

Grant And Proposal Writing

French Studies

Web Marketing

Business Analysis And Systems Design

French Studies

French Studies

Provincial Instructor Diploma, Adult Education, 98%

Php Web Programming

Music

Activities and Societies: Banff Opera OrchestraRecorded Nielsen Quintet for CBC from the Banff Centre.

Bach. Of Music (Clarinet Performance), Music

Activities and Societies: University of Toronto Symphony Orchestra

Music

French Studies, Intermediate (Independent)