Initiative lead on the following projects:1. Ground-up redesign and development of new Corporate Website (released 8/10/2019).2. Replacing Marketo with Hubspot as our marketing automation tool3. Web and Group Metrics Planning and ImplementationOther skills: Major DOMO, Document Management Support, SEO, SEM, Google Analytics Certified, Google Ads Certified, Hubspot, Marketo, Bizible, Smartsheets, Google Data Studio, Marketing Process development , ALICE Certified Instructor

Worked directly with business CEO and all staff to define, measure, and update internal processes and prepare business for growth to ensure on-time and on-budget execution of Branding, Graphic Design, and Web Development projects.  Provided complete articulation of repeatable, measurable, and consistent process for all types of design offered that directly impacted MRC’s ability to execute projects on time and on budget. Facilitated the ability to consistently and more quickly quote new projects, scope those projects, and plan for on budget execution of those projects. Led the research, obtainment and implementation of new tools (Teamwork.com, Insightly CRM) to improve operational efficiency of employees.  Improved Customer Relationship Management (CRM) and project management processes to ensure consistent and accountable interaction between clients and MRC as well as all project expectations for projects lasting between two and nine months. Guided the company through the process of constructing and submitting its first governmental RFP response. Provided extensive internal accounting management in Quickbooks and ensured this data was utilized by the company to make critical strategic decisions relating to staffing, AD spend, and P&L management. Performed proposal and contract review, revisions and construction; these contract terms helped organize and define company proposals to better communicate project scope, assumptions, responsibilities, and costs.  Worked with the owner to facilitate the development of an updated marketing strategy by working with a sales consultant to define audience, goals, and methods to increase top line revenue.

I was promoted to this position after consistently showing competence at managing people, finances, and customers in my previous role. SC Data was a 40 year old, very small business, and the majority owner wanted to effectively retire and asked me to begin taking over operational roles including all operations, customer relationship management, marketing, accounting, employee management, bank/legal relationship management, and building maintenance. I left this position after returning the company to profitability and successfully negotiating the sale to a competitor. A few highlights of this time are below.I. Directly managing 4 department managers and two additional high level staff members. Total number of employees in the company maxed out at 60. II. Addition of approximately $250,000 per year of new revenue (total company revenue of approximately $1.3M per year).III. Significant process improvement in all departments, resulting in less overtime and higher profit margins. IV. Modernization of various processes, most notably the full implementation of QuickBooks and other electronic tools for all A/R, A/P, financial reporting, and time card management.

In this position, I drove significant software and hardware upgrades as well as overall system definitions and improvements. The network when I arrived consisted of about 15 computers, a commercial wireless router, a few low cost switches, and unpredictable backup of one machine to floppy disk. Below is a list of changes and upgrades I both designed and implemented.I. Implementation of a Windows Domain Controlled Network with individual user accounts, managed servers (4) for all business activities, full system rotating backups, domain managed anti-virus, and properly managed firewall with VPN access for key employees. I managed the design, budgeting, and implementation of this entire system.II. I planned all phases and logistics of the opening of a 4th division at SC Data – Paper Records Storage. This process involved:• Negotiation and upfit of a 30,000 sqft warehouse• Management of employees• Negotiation and implementation of a local network at this warehouse with an MPLS Gold connection back to our main office (with all traffic routed through the existing firewalled system). • Implementation and definition of a warehouse inventory management system to track location and storage billing in real time. This included an external customer facing transaction request system used by over 100 customer users.

I. Controls and Safety Interlock Design of a 45 axis, fully automated DNA Pre-processing Unit. II. Design, Constraint and Layout Guidance for a high speed set of PCBs. III. Medical Software Development for Pulsed Fluorescent Skin Treatment Device IV. Root Cause Analysis of LCD Manufacturing Fallout in high end medical insulin injector.V. High Speed DLP Testing PlatformVI. RoHS Conversion Services Program DesignerVII. Project Quoting and Customer Interaction

I spent 3 semesters of college as a full time employee of an ASIC design group within Nortel Networks. Iassisted in the simulation and debug of a large OC12 ASIC design, as well as the static timing analysis ofthe low level transistor layout.