Manage assigned zone/service center operations including personnel, process management, security procedures, and all customer service functions Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.Train personnel on all aspects of applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes.Manage and perform activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise.Manage incoming and outgoing shipment activity; oversee efficient, accurate, and timely customer service to ensure service goals are attained.

Responsible for completing the conversion of the Distribution Facility while overseeing warehouse operations, system testing, maintenance and repairs. Develop procedures to ensure the efficient operation and utilization of cut machines and forklifts, reducing monthly costs. Improve inventory accuracy from 78% to over 96% on daily cycle counts. Responsible for completing the conversion of the Distribution Facility, decreasing cost per line shipped by over 50%($14.60 to less than $7.40), increased productivity by over 60% through Lean Improvements. Manage deployment of trucks, devising routes for drivers within the DFW Area. Completely 5S the facility, using floor markings, signage and training.

Managed a 110,000 square foot distribution warehouse for four combined business entities: WESCO (Electrical), WESCO (Utilities), Communication Supply Corporation (Communications) and Carlton Bates.Managed a Will Call business for walk in clients, as well as direct shipments, Oversaw fulfillment for 27 WESCO Towers, Review incoming and outgoing shipments; Monitored warehouse workers and associated activities; Ensure that products delivered are stored in an organized manner, so that its quality is maintained and accessibility is achieved (13.2M Inventory with a 99.8% inventory accuracy); Implemented worker safety and health regulations. Plan projects and sets objectives for the employees to meet. Responded to orders efficiently so that products are delivered in a timely and accurate manner; Coordinated with store managers or customers regarding discrepancies and errors in the supply chain process. Met with other managers to confer about products, shipping times, and distribution issues, among many other concerns. Focused on Lean Processing

Responsible for day to day support, testing, business requirements, documentation, and production support of the business workstation, Equator. Coordinates the implementation of new projects and alternatives to improve operations efficiency. Resolve daily workstation issues based primarily on knowledge of the business and general project guidelines or procedures.

Manage the operations for ordering process for Short Sales.Supervise 13 direct employees. Developed and defined the centralized ordering process for appraisals and BPOs for Short Sales and DIL. Work directly with vendors and investors in identifying if appraisals and/or BPOs should be ordered. Manage, monitor and establish priorities analyzing Short Sales Active Inventory. Work directly with vendors and management on creating metrics to measure productivity and efficiency. Provide report analysis evaluating Short Sales requirements on behalf of the investor.

Supervised four direct and 21 indirect employees on day-to-day activities. Managed and maintained a repair facility (Class 1 ESD) and RoHS compliant, receiving/shipping dock and inventory. Established the budget and updated monthly forecasts. Conducted Business-to-Business Sales. Analyzed market trends, revenue, COGS, and efficiencies. Created and delivered sales presentations, quotes and projected results. Managed and monitored customer demand and established priorities. Networked extensively with clients to build successful business-to-business relationships with the customer, OEM Partners supplier and FNC .Focused on continuous improvement to improve efficiencies, Six Sigma and Lean Manufacturing.

Supervise and develop activities of three direct and ten indirect Corporate Account Administrators. Recruited, managed and trained employees for the department.Managed order processing (new order placements, services, and repair) , scheduling, expediting, and invoicing. Develop a standard for processing day-to-day functions through automation. Communicated and collaborated with customers to improve the current ordering and invoicing process. Identified outstanding balances and negotiated payment agreements.

Supervised day-to-day activities and development for four direct and nine indirect Corporate Account Administrators. Supervised, managed and maintained large accounts totaling $1,500,000,000. Prepared weekly and monthly reports on revenue goals for both FNC and FNS to executive management. Combined finished goods with services in the same department. Trained personnel and incorporate processes for both the Order Administration and Service Order Administration. Assisted Accounts Receivable with collections, reviewed contracts for major and minor accounts and document information relevant to departmental processes.

Assisted customers in placing orders, supported sales organization with appropriate information concerning open sales orders, scheduled delivery dates and invoice status.Managed and maintained customer files, tracked customer delivery schedules and backlog and ensured customer orders were scheduled to meet demand. Expedite purchase orders, processed Return Material Authorizations.

Supervised day-to-day activities and employee development within the district. Managed forecasts, budgets, and sales promotions. Conducted analysis and presented management and financial reporting.Developed, organized and managed large-scale events. Participated in all negotiations between MDA and sponsors.