• Facilitate oversight of global operations by collaborating with cross-functional teams and aligning with company’s key objectives to successfully enhance operational efficiency resulting in improving department P&L .• Identify profitable business opportunities by conducting market analysis and liaising with industry key stakeholders to increase revenue streams.Shape company vision and strategic direction for audio video integration BU and client facing programs.• Oversee… Show more • Facilitate oversight of global operations by collaborating with cross-functional teams and aligning with company’s key objectives to successfully enhance operational efficiency resulting in improving department P&L .• Identify profitable business opportunities by conducting market analysis and liaising with industry key stakeholders to increase revenue streams.Shape company vision and strategic direction for audio video integration BU and client facing programs.• Oversee department finances, including budgeting and forecasting. • Act as an escalation point for Service Delivery Managers, Program Managers, Project Managers, Design engineers, AV Technicians. • Reporting back to C-Suite. Show less

• Implement, monitor, and provide regular reports to client and internal stakeholders on service delivery metrics earning client trust and resulting in new business.• Process improvements resulting in improved KPI and SLA metrics.• Staff development by training/mentoring the team on standards and best practices that apply to both the industry and our clients.• Carry out continuous service improvement processes and implement changes to processes and workflows.• Partner with… Show more • Implement, monitor, and provide regular reports to client and internal stakeholders on service delivery metrics earning client trust and resulting in new business.• Process improvements resulting in improved KPI and SLA metrics.• Staff development by training/mentoring the team on standards and best practices that apply to both the industry and our clients.• Carry out continuous service improvement processes and implement changes to processes and workflows.• Partner with internal leadership to shape and mature the AV offering to help drive overall growth into other target accounts. Show less

• Perform client needs-analyses through interviews or site surveys to define most cost effective and appropriate technology for conference rooms, training spaces and event spaces for multiple Fortune 50, 100, 500 and 1000 customers.• Project manage all phases of large-scale audiovisual deployments from needs analysis to final testing, client training and handover.• Conduct needs analyses with clients to design audiovisual systems that will be conducive to their missions and… Show more • Perform client needs-analyses through interviews or site surveys to define most cost effective and appropriate technology for conference rooms, training spaces and event spaces for multiple Fortune 50, 100, 500 and 1000 customers.• Project manage all phases of large-scale audiovisual deployments from needs analysis to final testing, client training and handover.• Conduct needs analyses with clients to design audiovisual systems that will be conducive to their missions and enhance their environments.• Engage in ongoing process improvement, including reviewing, revising, and implementing SOPs.• Review and approve system designs with enterprise project, facilities, IT, architect, and design teams.• Identifying, manage, escalate, and mitigate all risks and issues on projects.• Assist customers with change process implementation. Show less

• Leads the design and review processes for new systems.• Develop and document the proposed technical design for the integration and implementation of new hardware, working across the IT department, Workplace (Facilities), Operations and AVOPS departments.• Coordinating IT activities to infrastructure availability and network services with no downtime.• Manage corporate audio/visual communication and collaboration environment in a 7x24x52 worldwide infrastructure with multiple… Show more • Leads the design and review processes for new systems.• Develop and document the proposed technical design for the integration and implementation of new hardware, working across the IT department, Workplace (Facilities), Operations and AVOPS departments.• Coordinating IT activities to infrastructure availability and network services with no downtime.• Manage corporate audio/visual communication and collaboration environment in a 7x24x52 worldwide infrastructure with multiple physical sites including more than 200 Vidyo VC endpoints spanning 4 continents.• Implement proof of concepts through entire life cycle including digital whiteboarding and new video conferencing platforms resulting in resulting in lower CAPEX and OPEX spend.• Analyze business requirements to identify where to integrate new hardware to minimize costs, mitigate friction points and improve efficiencies. Show less

• Manage corporate audio/visual communication and collaboration environment in a 7x24x52 worldwide infrastructure with multiple physical sites including over 200 Cisco VC endpoints.• Establish standards in the full spectrum of AV technologies, apply security best practices and planning and execution of large-scale deployments of new hardware and applications.• Create and maintain detailed systems documentation, including certification documents, quarterly service reports resulting in… Show more • Manage corporate audio/visual communication and collaboration environment in a 7x24x52 worldwide infrastructure with multiple physical sites including over 200 Cisco VC endpoints.• Establish standards in the full spectrum of AV technologies, apply security best practices and planning and execution of large-scale deployments of new hardware and applications.• Create and maintain detailed systems documentation, including certification documents, quarterly service reports resulting in 20% less service calls.• Work with key business stakeholders to understand the business requirements to create most cost-effective solutions for their respective departments.• Schedule, support and manage teams of embedded technicians.• Establish best practices for enterprise monitoring, troubleshooting and maintenance. Show less

• Service and maintain 181 video conference endpoints in the AMER, EMEA and APAC.• Service over 100 fully integrated rooms at RS headquarters with a customer base of 3800 “Racker” employees utilizing the technology.• Achieved reduced service calls by 40% during first six months by improving installation and equipment standards, and SOPs.• Project manage expansions as well as retrofits regionally and internationally, including system design, budgeting, and project management of… Show more • Service and maintain 181 video conference endpoints in the AMER, EMEA and APAC.• Service over 100 fully integrated rooms at RS headquarters with a customer base of 3800 “Racker” employees utilizing the technology.• Achieved reduced service calls by 40% during first six months by improving installation and equipment standards, and SOPs.• Project manage expansions as well as retrofits regionally and internationally, including system design, budgeting, and project management of vendors.• Design, deployment, scheduling, and ownership of digital signage content in 1.2 million square foot facility. Show less

• Guided teams though project lifecycles and provide technical guidance and assistance as needed.• Project manage all phases of audio/video installation projects from design to final testing and client training.• Onsite management and coordination with client and all trades involved in the construction process.

• Involved in all aspects of running a business including but not limited to, closing the sale, hiring staff, ongoing client liaison, budgets, timelines, and all phases of installation from equipment procurement to final completion.• Hired by top local and international A/V companies to project manage and install all phases of various projects ranging from small to multi-million-dollar systems.• Consistently deliver finished projects under budget and ahead of schedule.

• Project lead for nationwide installation, programming, and training for 19 client site video signage system.• Developed technical and operational manuals and conducted system training and support.

• Installed and troubleshot video conferencing over first of its kind statewide fiber optic system.• Facilitated improvements to the installation process.