As an influential and results-driven information technology (IT) executive, I have a demonstrated record of achievement in leading streamlined project execution for large organizations while enabling consistency and stability across all strategic initiatives as a certified scrum master. Known for leveraging my expansive business acumen and Agile expertise, I create optimal project frameworks and structures, drive efficiency, enable productive team performance, and ensure the achievement of high-level organizational objectives. Below is a selection of the top accomplishments from my career:Introducing alignment across all Capital One site reliability engineering (SRE) teams by developing the organization’s first mission-critical OKRs and leveraging strategic thought leadership to define clear priorities, goals, and transparency that enabled effective strategic planning. Fundamentally transforming Capital One’s program increment (PI) session and subsequently increasing velocity and optimizing sprints by implementing a large-scale overhaul that involved decision-making, defining OKRs, creating and reviewing roadmaps, and exerting influence over team activities. These changes enhanced efficiency by transitioning to a more streamlined and productive approach that created cumulative effects for future PI sessions.Spearheading the complete overhaul of the IPsoft Amelia support team’s approach to remove knowledge gaps in providing technical support, subsequently coordinating the organization’s transformation to SRE, overcoming operational burdens, improving reporting, and implementing level 3 (L3) engineers and project management professionals. An established technology leader, certified scrum master, and Agile project manager, I am always looking for opportunities to expand my professional network. If you would like to connect, please contact me at jp.highley@gmail.com.