Jason Hippert Email & Phone Number

Durham, North Carolina, United States

Responsible for imaging, configuring, and maintaining all laptops and desktops located on-site and in remote locations - Provided technical assistance dealing with questions and issues concerning the use of computer hardware and software, including network printers, Office 2003 and Office 2007, Outlook 2003. Outlook 2007, Windows XP and Windows 7 for 300 end users, in person, via telephone or through email - Responsible for all nightly, weekly and monthly tape backups - Responsible for recovering any lost or corrupted user data from tape backups - Administered user, computer, and printer accounts on Novell and Active Directory systems - Assisted the LAN/WAN supervisor in the support of the local and wide area networks, including network connectivity, disaster recovery, and internet filtering.

Responsible for building laptops for Mortgage Consultant new hires - Tested all COE and Overlay updates, newly released patches and any new business unit needed software with our Common Operating Environment - Part of a small group that provided third level support for over 2200 Mortgage Consultants (including break fix) - Held a class to familiarize new MCs with their equipment - Provided on site support for newly converted service centers - Organized and implemented a low cost strategy to migrate 3000 users from Windows 2000 to Windows XP - Migrated 1600 merger acquired users to our environment - Provided ongoing technical assistance to a group of high producing executives that could not afford to go through the normal support channels - Created, updated and documented job function procedures - Conducted weekly inventory audits to insure an accurate equipment database - Awarded 65 Shared Success Awards for providing top notch customer service.

Network design, implementation, support, and monitoring of WAN/LAN infrastructures - Supported ISDN, Frame Relay, Routers, Switches, and PIX Firewalls - IT support dealing with VPN, Microsoft Operating Systems and Applications - Conducted preventive maintenance on the LAN by making sure all devices had the latest firmware - IP Telephony setup, installation, and support - All support was done either via phone or on-site on a 24x7 basis - Supplied Network solutions to private parties and small to mid-sized businesses - Involved with troubleshooting customer Routers and Internet systems in a co-location environment, that included an Internet data center and customer connectivity - Analyzed WAN/LAN devices and generated monthly status reports for all of our managed customers - Gathered Back Up status information for our customers utilizing our Data Back Up Services and emailed this information to them on a daily basis - Performed PC builds and upgrades - Resolved trouble tickets generated automatically or passed on by other shifts.

Monitored over 3,000 customers Voice and Data Circuits in a 24x7 NOC environment - Tested Head to Head with on-site cable technicians to isolate and fix line quality issues - Provisioned DSLAMS for new DSL customers - Worked with other carriers to resolve circuit issues - Provided 3rd level Internet support for over 1,000 BTInet Customers - Solely responsible for upgrading the IOS on all Cisco devices to ensure 100% productivity - Issued blocks of public IP addresses and built IP Route statements in our Edge Routers - Worked with the Frame-Relay Group and the BTI Field Technicians to ensure Internet turn ups were successful.

Configured and installed high speed LAN/WAN devices for many of our customers - Monitored and maintained networks for over 150 satisfied customers - Resolved all issues in a timely manner - Dealt directly with Telcos on Voice and Data issues - Provided Help Desk support for all managed customers - Designed and maintained our Intranet so we could easily access customer information - Burned in and configured all equipment associated with my projects to ensure they worked 100% before putting them in a production environment - Built a fully functioning lab so we could duplicate customers issues in our office - Traveled all over the United States and parts of Canada installing networks - Worked in a rotating on-call support schedule to ensure 24/7 customer support.

I was a soldier first but when I was wearing my Harbormasters uniform I inspected vessels, supervised fueling, acted as a safety officer and made sure all rules and regulations in port were followed.

Diploma, Computer Technology Ii

Education record