Jason is an operations executive turned consultant and strategic adviser, who has over 25 years of practical and technical experience in the healthcare, insurance, energy, payments and retail industries. As a senior executive with both privately held and publicly traded organizations, Jason has focused on setting a strategic vision and subsequently leading operations and technology initiatives focused on improving the customer experience in order to drive growth and return on investment. Jason is a visionary operations leader and change agent with a unique background that has spanned multiple industries all with a significant emphasis on operational improvements and the customer experience in heavily regulated environments. Jason has organized, designed and driven change to processes and procedures all critical to the core business; including, participation in multiple mergers and acquisitions that required a significant amount of growth planning and integration. Jason has a keen focus on People, Process and Technology that’s based on solution-driven collaboration with the need to get the most out of technology while also ensuring that the customer experience remains as a top priority. Important to Jason is leadership development of not only his team but improving upon his leadership skills as he has advanced his career. Areas of Expertise:• Leadership Development & Team Building (www.hiponleadership.com)• Change Management and Business Transformation• Systems Integration • Product/Program Management• Customer Experience Excellence• Contact Center Management• Organizational Design and Reengineering• Growth Planning• Financial Planning & Analysis
Listed skills include Leadership, Management, Strategic Planning, Process Improvement, and 44 others.