Jason Hoefer Email & Phone Number

Connecticut, United States

Southington, Connecticut

New Britain, Connecticut

Managing a team of 9 professionals in the creation and maintenace of master data in an SAP/ECC 6.0 environment. Responsible for the timely and accurate creation and maintenance of Customer, Material, and Pricing data as well as several workflow routing systems. Leading initiatives to standardize data and improve business processes across supply chain functions to meet and exceed Customer expectations. Led Change Management and UAT activities for an SAP ECC 6.0 upgrade for the CDIY Americas system.

New Britain, Ct

Responsible for the successful extract, transformation, and load of material master and associated data from mainframe system to an AS400 application, as well as the implementation of Vertex Sales Tax during the integration of the Bostitch systems and businesses with the Stanley HT business in the US and Canada. Led material master, Vertex Sales Tax and also Change Management for the Stanley Works - Black and Decker Integration on SAP 4.7 ERP

Business Project Manager on a companywide initiative with 150 + employees and $20M budget, created to migrate demand driven businesses to the SAP 6.0 ERP system. Accountable for daily tactical activities of project team members across six functional areas. Responsible for ensuring that the final solution simplified and standardized existing processes, while still fulfilling the specific needs of a $1.2B tools business. Responsible for managing the daily performance of project team members.Conducted stakeholder analyses, organizational impact analyses, and user surveys Drove business requirements gathering in project design phaseEnsured completion of data cleansing, process design, and integration testing during build phaseResponsible for the creation and delivery of training materials and classes across all functional areasLed successful user validation testing coordinating teams, scripts, schedulesDirected the creation and dissemination of project communication

Led daily operations of 20 employees in planning and fulfillment teams supporting the US consumer tools and storage business. Responsible for improving fill rate performance to customers while simultaneously meeting inventory targets and reducing excess and obsolete inventory. Coordinated with vendors, plants and the extended organization to drive accountability throughout the supply chain. Direct line manager for department’s fulfillment managers, finished goods buyers, and data integrity analysts. Led teams to 98% fill rate on sales of $500M, reducing dollars cut by more than $8M versus prior year Established standard process for reporting and evaluating excess and obsolete inventory Managed a successful reorganization of the department’s call taking and fulfillment groups

Led team of professionals managing the master data of the consumer tools division. Leveraged team’s knowledge of data to improve division performance. Managed division and department process improvement projects. Achieved 10% reduction in price error rate in key accounts through improved maintenance of master dataBusiness lead for SAP 4.0 to 4.7 projectImplemented events-authorization website upgrade, improving speed to market of products and inventory

Managed projects in support of process improvement initiatives. Worked collaboratively across functions to influence decision making without formal authority. Communicated process improvement methodology across divisions. Responsible for ensuring division participation in on-line roadmap-scorecard updates for executive review.Produced initial Global Responsiveness Scorecard, enabling top level review of key Customer Service metricsConducted first assessment of worldwide Customer Service activities and headcountBusiness lead for SAP 3.0 to 4.0 Project

Supported and enhanced daily business operations through effective use of EDI Production Support tools. Identified system issues and worked collaboratively across multiple functional areas to achieve resolution. Worked in conjunction with teammates to re-engineer team processes to proactively identify, track, and resolve issues. Tracked EDI transaction volumes and success rates measured by Key Performance Indicators. Streamlined process for producing Key Performance Indicator reports.Delivered EDI transmission analyses for top 15 Customers.Evaluated and recommended modification of Production Support tools/processes to meet changing needs of e-Business team and Internal/External Customers.

Liaison between business and IT groups for the Consumer Products division. Vendor Managed Inventory process owner, facilitated partnership start-up. Facilitated EDI/IT issue resolution, and identified technology solutions for workplace inefficiencies. Served as Project Coordinator for GP’s participation in the 2002 and 2003 Seber Logistics Consulting – Customer Interface Benchmark Study.Delivered analysis of and process solution for freight related billing issues, enabling timely invoice creation and distribution.Coordinated Data Validation testing and facilitated resolution of system integration issues during the SAP Systems Integration Project in April/May 2003.Coordinated activities between IT and Business resources for the successful migration of EDI Partners from two unique EDI translators to a single EDI translator.

Managed daily operations of Consumer Customer Service Teams with increasing complexity and business impact. Improved working relationships between supply chain groups to improve on-time/fill/complete performance to Customers. Participated in the interviewing, hiring, training, and ongoing performance assessment of up to 15 Customer Service Representatives.Successively managed customer service teams responsible for Southeast, Central, Kroger, Military, Dollar Channel, Target, and Wal-Mart accountsParticipated in a Mill Improvement Plan that increased cube on shipments by 12%, reducing 1 out of every 8 trucksDelivered process improvements to the CS department’s VMI and order management processesDeveloped and Completed the Business Continuity Plan for the Customer Service department's Disaster Recovery initiative

Responsible for replenishing and optimizing inventory at multiple Kroger Company distribution centers across the US for maximum service and turns. Ensured successful delivery of Customer orders and compliance with Customer’s target service and on-hand inventory levels.

Processed trade, pricing, and physical deductions in both trade management and order management systems. Documented deduction management process of acquired company. Trained other claims analysts on new deduction management system.

Applied US Military payments and collected on outstanding invoices. Created deduction or overage documents as necessary. Created training documents on military credit and debit process.

Mba, Management Of Technology

Ba, Policitcal Science And History

Activities and Societies: Sigma Chi Fraternity, Student Senate, Senior Class President