Jason Horton's Location
Elmira, Ontario, Canada, Canada
Jason Horton's Contact Details
Jason Horton work email
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Jason Horton personal email
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About Jason Horton
- CompTIA A+ certified hardware and operating systems.- 15+ years experience providing exceptional computer software, hardware, and technical support.- Proficient in hardware and software installation (PC) including upgrades and troubleshooting.- Dedicated and focused, able to prioritize, complete multiple tasks and proven follow through to achieve project goals.- Energetic self-starter with strong interpersonal and demonstrated oral and written communication skills.
Jason Horton's Current Company Details
Senior Service Desk Analyst | Help Desk Support Actively Searching For A New Role
Jason Horton Work Experience Details
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Senior Service Desk AnalystOpentext Sep 2022 - Aug 2024Waterloo, Ontario, Canada- Provided onsite and remote IT support to employees across Canada and the United States tracking and updating tickets using ITSM ensuring timely resolution of issues.- Consistently surpassed service levels for over 100 tickets closed each month.- Handled and resolved all types of technical service requests and issues involving computers, printers, network, all smartphones/tablets, AV systems, enterprise applications/systems. - Installed software and deploy hardware as required managed through Intune. -
Information Technology CoordinatorMnp May 2021 - Nov 2021Waterloo, Ontario, Canada- Provided deskside support to team members both locally and remotely across Canada tracking and updating tickets using ServiceNow.- Supported the deployment, configuration, and use of the core set of applications, including tax and accounting applications.- Provided technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.- Installed software and deployed hardware as required.- Delivered IT orientation training for new hires in the Ontario region in person and remotely.- Configured and supported desk phone and soft phones with Micollab software. -
Customer Care SpecialistLifelearn Animal Health Nov 2020 - Dec 2020Guelph, Ontario, Canada-Short term contract updating and maintaining customer websites using Wordpress.- Tracked all changes made. -
Information Technology Help Desk TechnicianGroves Memorial Community Hospital Aug 2019 - Nov 2019Fergus, Ontario, Canada- Provided technical support for employees at the three hospitals within Wellington County ensuring quick resolution of users concerns.- Installed and setup new computer hardware and equipment at the new Fergus hospital site.- Setup and configured the Maintenance Connection ticketing system to be used for the helpdesk. -
Deskside AnalystCoreio Inc. Jan 2019 - Mar 2019Waterloo, Ontario, Canada- Contracted support for the Windows 7 to Windows 10 hardware migration at Manulife Financial.- Ensured new hardware had correct software installed using SCCM or manual install.- Provided users any additional support required post migration. -
Tech Development Specialist IiSun Life Financial Feb 2018 - Jul 2018Waterloo, Ontario, Canada- Provided third-level on-call technology support for Sun Life Financial’s Career Sales Force by phone and email, ensuring the business issue and solution is clearly documented.- Ensured issues related to shell images, core applications and support tools were corrected in a timely fashion to minimize impact to the Career Sales Force or our technology support hotline.- Assisted the technology support hotline by completing level 1 and 2 call backs, as required to meet their service level agreement. - Provided on-site technology support to Training Specialists in the advisor schools, along with support to advisors attending the school. -
Service Desk SpecialistOtip (Ontario Teachers Insurance Plan) Aug 2017 - Feb 2018Waterloo, Ontario, Canada- Responded to, evaluated and prioritized incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.- Interviewed users to collect information and investigate the source of incident(s). Reviewing actions taken by user, assessing cause of incident, whether it is related to hardware, software, cabling or telephones, and resolves the incident, escalating all other incidents to second level technicians as required.- Used Track-IT to log and track service requests, ensuring maintenance of all historical records and problem documentation. -
Intermediate Service Desk AnalystHome Hardware Stores Limited Jun 2015 - Jun 2016St. Jacobs, Ontario, Canada- Provided technical support to staff on-site and off-site by responding to phone call, emails, user submitted tickets and in person requests.- Ensured that tickets were assigned to appropriate support staff as required for resolution and provided communication and escalation accordingly. - Created and updated user account access in Active Directory, as well as maintained systems access for staff.- Provided onsite hardware support to corporate staff for desktops, laptops, and printers.- BlackBerry setup and support on BES 12 for all corporate devices.- Supported the VOIP Phone and voicemail systems for corporate staff in Cisco Unity. -
Help Desk AnalystGuelph General Hospital Aug 2013 - Apr 2015Guelph, Ontario, Canada- Provided technical support to staff onsite and remotely across four hospitals in Wellington County. (Groves Memorial, Palmerston District, and Louise Marshall Hospitals).- Assisted in troubleshooting user problems relating to operating system issues (Windows XP and 7), Outlook, network connectivity, wireless devices, and MS Office products.- Managed and maintained infrastructure hardware and software including but not limited to PC’s, Thin Clients (HP, Wyse), OS Imaging and Image Management (Fog, Ghost), Printers (HP, Canon, Xerox), Windows & Office (WinXP/Win7, Office 2007/2010), Trend Antivirus/Malware/Spyware.- Performed administrative duties within Windows 2003 Active Directory and Exchange 2003/2010.- Meditech and Meditech Ops administration. -
Financial Centre Technology TrainerKitchener Financial Centre Sep 2014 - Dec 2014Kitchener, Canada Area- Supported the resource team leader in technology upgrades and software rollouts.- Responded to manager, advisor, and head office inquiries by providing answers or redirecting to appropriate areas in a timely and positive manner.- Provided just-in-time PC troubleshooting to resolve first level technology problems.- Provided one-on-one training on the use of Lotus Notes and the Sales Force software which also included training of Salesforce.com.
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Technology AnalystManulife Financial Jul 2010 - Mar 2013Waterloo, Ontario, Canada- Assisted advisors in resolving hardware and software related problems.- Supported the Diamondview Suite Software, Manulife Advisor web portal (Repsource.com), Salesforce.com and other proprietary or sponsored software. - Provided support for Blackberry’s and other handheld devices.- Documented procedures and created training documentation for new hires. -
Help Desk SpecialistSun Life Financial Mar 2006 - Feb 2009Waterloo, Ontario, Canada- Assisted in troubleshooting user problems relating to Operating System issues (Win2000/XP), Lotus Notes, Network Connectivity, TCP/IP Configuration, upgrades, MS Office Products, and Internet Connectivity with an average incoming call rate of 25, increasing to 40 per day.- Answered technical questions regarding desktop and laptop hardware and peripherals with monthly monitoring of results. Consistently in the top 3 for results on turnaround times and number of cases handled.- Identified cases to be escalated and forwarded them to the next appropriate level of support, providing detailed information for the next level of customer service. - Performed password resets for plan advisors on a daily basis. - Assisted with in-house Advisor training for CDS to track client information and advisor business.
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Technical AssistantCrawford And Company Nov 2006 - Jul 2007Kitchener, Ontario, Canada- Created, deleted, and updated user accounts in Active Directory.- Corrected user problems relating to Windows XP, MS Office Products, and upgrades.- Troubleshoot technical questions regarding desktop and laptop hardware.- Provided support for Ricoh network printers and scanning services.- Set up new pc’s for users in the head office branch. -
Customer Service Associate (Group Retirement Services)Sun Life Financial Sep 2001 - Oct 2003Waterloo, Ontario, Canada- Managed telephone inquires from plan members, sponsors and market sources worldwide to ensure they were directed to the correct department.- Assisted customers with accessing their plan information through the automated telephone system and Internet Customer Access tools.
Jason Horton Skills
Active Directory
Technical Support
Software Documentation
Computer Hardware
Itil
Lotus Notes
Windows
Microsoft Office
Business Analysis
Windows Xp
Troubleshooting
It Management
Servers
Customer Service
Integration
Hardware
Help Desk Support
Operating Systems
Network Administration
Outlook
Vmware
Training
Windows 7
Windows Server
Sharepoint
Software Installation
Citrix
Group Policy
Blackberry Enterprise Server
Blackberry
Tcp/ip
System Administration
Visio
Laptops
It Operations
Windows 10
Jason Horton Education Details
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Palette SkillsSales Camp -
Trios CollegeNetwork Technician
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Computer Programmer/System Analyst
Frequently Asked Questions about Jason Horton
What is Jason Horton's role at the current company?
Jason Horton's current role is Senior Service Desk Analyst | Help Desk Support Actively Searching For A New Role.
What is Jason Horton's email address?
Jason Horton's email address is jw****@****ers.com
What schools did Jason Horton attend?
Jason Horton attended Palette Skills, Trios College, Fanshawe College.
What skills is Jason Horton known for?
Jason Horton has skills like Active Directory, Technical Support, Software Documentation, Computer Hardware, Itil, Lotus Notes, Windows, Microsoft Office, Business Analysis, Windows Xp, Troubleshooting, It Management.
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