• Identify and capture knowledge assets from employees, including best practices, lessons learned, and subject matter expertise.• Create and maintain knowledge materials such as tutorials, 101 documents, process playbooks.• Develop and deliver training programs on knowledge management practices and tools.• Promote knowledge sharing and collaboration across departments and teams.• Monitor and evaluate the effectiveness of the knowledge management program and adjust as needed.• Developing SharePoint pages and other repositories to provide easy and clear access to knowledge management materials.• Train and educate internal stakeholders on the knowledge management tools and processes being leveraged. • Identify any knowledge and/or process gaps.

• Supervise day-to-day operations in the customer service department.• Create and execute customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with team(s).• Manage the budget of the customer service department.• Develop SOPs for the Customer Care team to enhance the overall customer experience.

• Built and developed project team to ensure maximum performance.• Led projects from requirements definition through deployment.• Identified schedules, scopes, budget estimations, and project implementation plans.• Analyzed project progress and ensured that the team adhered to project requirements.• Established and maintained relationships with clients, providing day-to-day status updates.

• Setup and handled distribution of $25M in licensed products during the pandemic.• Managed a distribution team of 150 warehouse personnel during peak season.• Developed processes and procedures to improve quality, accuracy, and efficiency. • Managed ongoing facility/system improvement projects with partner companies.• Analyzed and revised future plans, as needed.

- Assist members in developing personal fitness goals and serves as a liaison to members- Coach classes per coaching schedule and within established guidelines- Prepare for each coaching session ensuring correct coaching points for each movement- Participate in the development of all programming

- Conducted CrossFit classes of up to 16 people, safely and effectively- Maintained customer relations and assisted with sales- Conducted personal training sessions on an as-needed basis to help clients reach their fitness goals- Assisted with special events held at the facility

- Managed production workflow of high-end personal computers; including custom paint and artwork- Monitored sales and support staff to ensure high levels of customer satisfaction- Analyzed company procedures and implemented new processes to improve production capacity- Managed ongoing product development projects with partner companies

- Conducted CrossFit classes of up to 30 people, safely and efficiently- Assisted with member management software- Maintained customer relations and implemented new programs based on feedback and need- Participated in the development of Curriculum

- Trained clients on how to use the software system- Responded to customer questions in a timely manner- Troubleshot customer issues and created solutions for problems, if applicable- Maintained a detailed understanding of products and services

- Schedule management and assignment overview for both group and individual programs- Content marketing management and development- Account oversight for all clientele via payment management database- Established an operating budget as well as a 1, 3, 5, and 10-year Financial Forecast

- Built and tested cabling solutions for hardware and software testing purposes- Supported the testing and qualifications of AS-PEFCS and APMI units- Maintained an accurate and orderly inventory of the Portable Excalibur Fire Control System (PEFCS)- Performed incoming inspections and tests of all hardware delivered