Leading US design support for the new flagship national digital bank launched in October 2024, as well as the legacy consumer native mobile and web applications that still serve our ~2 million existing brick-and-mortar customers in the northeast. As of July 2024, I'm the senior-most designer in the US at this systemically important global bank.

- Leading conversation design for consumer and business banking in the US.- UX design for mobile and web.- UX writing- Making friends in Spain, the UK, Poland, Brazil, Boston, and here in Miami, Florida across engineering, development, business, product, cx, marketing & design

- Conversation Designer for Santander's Virtual Assistant 'Sandi' in the US- UX Designer for the self-service value stream, individually supporting two development squads for mobile and web.Contract-to-hire role through Apex Systems.

Creative technologist in a fintech startup, living somewhere between business operations, design, and code.- Conversation Designer, Chatbot Product Owner & Technical Curator (Watson Assistant)- E-mail Communications Service Designer & Developer (HTML & CSS)- Customer service workflow and procedure development- Integration project manager (Quantum Metric)- From March to June 2020, I was an accessibility consultant on the design team.

Product designer and manager for a small, cross-functional design & development agency.I built and managed design systems in Figma. I created and managed tasks through Github projects. I wrote and committed project documentation in markdown. I helped my developer colleagues debug code in VS code and Chrome dev tools. I learned and grew. Special thanks to Marcelo Paiva.Projects included:- Product design and management of a newly redesigned presentation layer for a Fortune 500 financial institution's global trading platform. Delivered as a full design system with tokenized, component based design and development architecture.- Product design and management of a transportation startup's shipping platform.- Performed an accessibility audit of the visual layer of Safrapay's design system.

- Collaborated with CEO, Sales, UX Strategist, User Researcher, Product Manager, UI Designer, Dev Teams (iOS, Android, Web and Backend) and QA to build Betrmeetings App. - Created design system in Adobe XD after unifying designs across XD and Sketch- Created fully interactive prototypes, including data variables, with Justinmind- Worked with CEO and product team to help organize ideas into requirements. Then created wireframes, prototypes and high fidelity design (leveraging UI designer's framework).Betrmeetings is a mobile (iOS & Android) and desktop application that helps you Plan, Run and Track meetings while organizing your day. Features included: cross-organization calendar availability sharing, task management and alerts, meeting agenda creation, real-time meeting notes collaboration, and more.

* Gathered requirements and prepared proposals (Adobe InDesign) for project bids. * Managed company website (Wordpress) and Social Media (Facebook & Twitter)* Represented firm at industry events and led presentations to prospective clients. Accomplishments: * Coordinated and prepared 2017 NAIOP VA Award of Excellence winning submission: GMU Potomac Science Center* Managed $25m project during project lead's 3-month absence.

Commerical Construction Project Management: * Profit & Loss management* Facilitated design coordination with clients, architects, and trade subcontractors* Schedule management: waterfall methodology (GANTT)Notable Projects:* GMU Potomac Science Center (Winner of 2017 NAIOP VA Award of Excellence)* AOL Steve Case Center Renovation (Winner of 2016 NAIOP VA Award of Excellence and 2017 IIDA Pinnacle Award)* Metropolitan School of the Arts Alexandria Campus* Mount Vernon Country Club Renovation* Metropolitan School of the Arts Lorton Campus

* Coordinated on behalf of customer interest with engineering teams in Taiwan, Spain, and the US. * Prepared proposals, contacted potential clients, and presented at trade events* Cleaned and built out salesforce.com platform for US sales team.Technologies: 2G/3G/LTE, WiMAX, Wi-Fi, Bluetooth, NFC, M2M, Continua, PTCRB, FCC, R&TTE, worldwide approvals. (Now DEKRA | see https://wireless.dekra-product-safety.com/)

* Drove twenty-six-foot diesel truck from central Virginia to as far as New York and South Carolina. * Led crew through moving operations and systems.* Communicated and negotiated with customers on behalf of the company.

* Taught basic computer skills to classes of adults at SkillSource Job Centers in Fairfax County, Va.* Classes ranged in size from six people to almost thirty.* Taught students typing, how to use basic computer hardware and software, navigating the Internet, and Microsoft Office programs.