Team leader for a team of second line support staff.

Deputy team leader for the second line support team

A secondment to set-up, run, and decommission a popup first line service desk. Over a 3 month period.This included the first month of meeting the new staff, knowledge transfer from the customer, writing training material with the supporting trainer, running staff inductions, delivering training, service desk set-up testing, giving status updates for go live readiness.Months 2 & 3 were running the service desk along with two other team leaders, giving status updates to client and stakeholders.End of month 3 the service desk ended as per contract and the staff were given opportunities within the company. Assisting shutting down accounts and preparing lessons learned and final service desk closure

Secondment to run the decommission and handover of a service desk, while maintaining business as usual and staff management. Assisting in organising other placements or transfers for the staff who TUPE'd

A short secondment to cover a team leader that was off.

Tuped over to WebHelp from ATOS retained same job role and contract

During my time on 1ls, I was involved heavily on most projects and all major projects.I ran the servicedesks knowledge base (coded in HTML, JAVASCRIPT and a C++array querrys)I checked and reviewed, sent back or gave the nod over all new softwares hardware local work instructions that was to be supported by the desk.All of this i did inbtween my normal 1ls job.