• Managing and executing a range of ICT solutions to support the manufacture of transport equipment• Sourcing, identifying and adopting technologies that are in line with business objectives• Designing and customising technological systems and platforms to improve customer experience• Overseeing the technological infrastructure (networks and computer systems) to ensure optimal performance• Analysing the costs, value and risks of IT infrastructure to advise management and suggest actions• Creating and implementing IT policies and procedures for all users• Contributing to strategic plans with ICT requirements and limitations• Ensuring optimal security and protection framework for company information• Managing large and small projects and process initiatives to improve business performance• Implementing and managing a remote access solution for the whole office team to allow working from home• Delivering improvements to systems including ERP, CRM, Telecommunications, networking, security and cloud services• Overseeing the upgrading and migration of operating systems and programs• Managing vendor relationships and negotiating cost savings• Driving change management initiatives through communications, coaching and staff engagement• Implementing various system automation including timesheets and reporting services• Identifying and introducing new internet telecommunications suppliers and monitoring service provision• Managing non-ICT projects including office refurbishing and restructuring• Upgrading network infrastructure refreshes and extensions including replication of key services into the cloud• Providing ongoing education, support and coaching to staff in all ICT matters• Optimising database integrations and business intelligence solutions

• Provided ICT solutions and support to National team and led all technology initiatives• Developed and implemented an ICT strategic plan that increased business output• Introduced process efficiencies including but not limited to Business Intelligence, Automated costing and billing• Implemented the CRM (Salesforce) and ERP improvements• Worked with various stakeholders to implement COBIT framework for COPE and parent company• Developed the strategic links between business goals and IT initiatives with structures that the business understands• Mentored both internal and external resources to be more responsive and quality focused• Introduced Project and Process Methodology and ITIL to streamline processes• Deployed multiple cloud solutions including Office 365 and Salesforce to improve organisational collaboration• Implemented latest freight checking technology for validation of weight and dimensions of packages• Managed the migration of a customers’ Warehouse Management System to COPE’s from proposal to completion• Scoped and deployed new freight tracking solution to improve visibility of movements• Negotiated new contracts with vendors to greatly improve delivery while decreasing expenses• Acted as a key contributor for new Brisbane depot construction from the ground up

• Undertook several IT projects within Tourism Australia primarily focused around their online presence• Consolidated over 100 websites into two primary sites: one for consumers and another for business users• Acted as the primary liaison with several internal and external stakeholders to ascertain business needs• Determined best fit solutions around organisation requirements and budgets• Assisted the project manager with full project lifecycle from start to finish

• Provided leadership and guidance to the IT Development team• Designed and executed the development of a major client custom ERP solution• Managed and resolved conflict with the team to focus on a collaborative approach• Oversaw an internal budget of more the $1M along with customer project budgets exceeding $5M• Provided expertise as the primary solution architect for all of Education and Manufacturing customers• Managed all networking, infrastructure, application, and database streams for the portfolio of customers

• Designed and developed and managed the migration of the clients' Member Web Site onto their internal system• Collaborated with the designers, project managers and network staff to ensure successful implementation• Trained and mentored staff in the use of Content Management System (CMS)• Provided technical support to internal and external customers• Improved efficiencies in the backend process and database implementation

• Led a team in the implementation of a new company website• Performed the development function for the website• Assisted Business Analysts determine core requirements• Helped to design, plan and implement an infrastructure for the services• Assisted with integrations with external systems (Salesforce CRM) and developed replacements• Produced training and documentation for staff to use the delivered solution