Jason Pye Email & Phone Number

Phoenix, Az, Us

United States

Scottsdale, Arizona, United States

• Provide rider support via phone, email, and chat for contracted client Cruise. Utilize CRM tools, and communication skills to promote taxi/delivery service with driverless vehicles. Notate then submit rider feedback and technical issues to internal teams. Facilitate emergency services when necessary. Average QA audit score 95%

Phoenix, Arizona, United States

Provide chat support for Farmers Insurance agencies accross the U.S. to solve complex issues involving billing, quotes, and updates for auto and home policies. Utilized multiple applications simultaneously to provide support through a multi-screen set up. All work was performed remotely from home.

Phoenix, Arizona Area

Provided Inbound/outbound phone and in-app message support for high-values app users for account issues and technical support via Bliss; Created support documentation for service issues and escalations using Jira and Zendesk; Generated SQL queries and downloaded to spreadsheets for outbound calls to users for support issues that requires follow-up; Maintained internal communication with team members, managers, and other cohorts to achieve optimal support resolutions via Uchat and Slack; Assisted in accomplishing JD Power certification for Diamond Rider Support team by participating in round-table discussions and encouraging users to provide feedback

Tempe, Az

Hired as Customer Care Representative; Answered calls from customers to book or with existing reservationsPromoted to Customer Care Level II; Assist callers with filing feedback reports for quality assurancePromoted to Customer Care Level III; Assist callers with ExecuCar reservations, booked point-to-point and hourly charter reservations.Promoted to Email Specialist; Answered emails from passengers, drivers, third party affiliates, and travel agents regarding reservations, pricing, how the service works, and special requests

Elyria, Oh

Assist residents living in highrise complex, visitors, and persons servicing the building; monitor and log all lobby activity

Amherst, Oh

Inbound call center; received customer care, and technical support calls from T-Mobile subscribers, sales agents, and authorized dealers

Westlake, Oh

Assigned to AmeriGas through Office Team from July 2006 to December 2006 as temp-to-hire employee; Received inbound and made outbound calls for propane fuel orders, emergency fuel deliveries, bill payments, account maintenance, & other service issues.

Lorain, Oh

Worked at May National Bank of Ohio, which was a division of May Department Stores; inbound-outbound call center\regional data center\credit bank; answered calls from department store associates for charge card sales and credit application approvals, spoke with customers requesting credit limit increases & account information; reviewed high-risk merchandise sales & contacted customers to confirm sales, verified purchases on third party credit accounts, initiate fraud claims for customers when requested; investigated employee activity on charge accounts & sales registers for possible fraud, reviewed excessive payment & return history on charge accounts, assist stores' Loss Prevention staff with gathering evidence of employee fraud

Lorain, Oh

May Credit Service Center-division of May Department Stores; inbound-outbound call center, regional data center, credit bank; answered calls from sales associates for approval on charge account purchases & credit applications; answered courtesy calls from customers in the stores for account information

Associate Of Science (A.S.), Information Technology Computer Support, 3.0

taken courses in PC troubleshooting/repair, Network+, A+ hardware/software, CCNA, Server+

Associate'S Degree, Microcomputer Programming Technology, 3.0

Taken courses in Word Processing(MS Word), Spreadsheets(MS Excel), Database Management(MS Acess), Programming(Visual Basic), Web.

Diploma

Activities and Societies: Varsity Football