Implemented a pro-active customer engagement program to drive retention and sustainable growth. Reduced churn dollars by 30% year over year and Software returns by 24%.Create value through improving the customer experience as well as improving our products by funneling the VOC input to product management and our development teams. Saved over $600,000 of revenue through direct customer feedback.Involved from Post-sale through implementation and beyond to ensure the intended ROI is achieved post implementation. This project affects $15MM of new revenue and $10MM of current revenue.Currently the nexus that manages information flow from customers, sales, professional services, technical support and our development team. Manage strategic and major account development and adoption. Added 1.2MM of revenue from major account customers.Responsible for the success and satisfaction of our entire customer base, with an NPS now above 80.

(Formerly Eno-Chem) Precision Catalyst operates in the catalysts and chemicals business.Planned for new assets, possible acquisitions, and strategic development for a startup company and its products. I developed an innovative quote tool to standardize and expedite current quoting operations for projects of all sizes.I manage field service personnel, both in-house and from outside sources to facilitate quick responses and issue resolution. I also prepare proposals, close sales, manage pipe spool, skid, and pressure vessel projects.Among my accomplishments, I:• Established Quality Assurance and Quality Control documentation and proper production techniques to ensure high levels of customer satisfaction with less than one percent error occurrence rate;• Reduced manufacturing time by 33 percent through maximizing the labor force through lean manufacturing practices;• Increased production from zero to $3M in product for an average of 28 percent GM;• Recorded less than 0.05 percent time loss incidents per year during a four-year period by creating and instituting an HSE program.

Spearheaded the review of customer specifications, terms/conditions and support documentation to develop firm-specific and budgetary proposals that meet customer requirements worldwide • Facility served as the source of units for the America’s, Europe and even liquefaction plants in Asia.• Collaborated extensively with cross-functional teams that included personnel in the Accounting, Legal, Supply Chain and other departments to provide the desired solutions • Worked together to help new customers purchase replacement items, which required leverage of interdepartmental connections• Garnered a solid number of new customers that sent in RFQs; perform the initial legal review, • Consulted with Legal to ensure liability was mitigated• Presented products during in-house tours and trade shows• Reviewed and revised marketing materials and prepared monthly P&L to the division• Supported sales team and product functions for international subsidiaries and parent company to effectively drive product line development and growtho Managed over $1.5M sales per annum through the use of effective time management, teamwork with the lab personnel and high levels of organizationo Owned all received orders to guarantee product correctness and timely deliveryo Developed new build line to decrease product lead time by 50%  Received all units from Japan when working on key initiatives; made deliveries unable to compete with other local manufacturers; began to build domestic units to win more bids for work Assembled a system with Japanese parent company to supply domestic operations with basic unfinished models that could be customized and assembles upon arrival Created a parts system to keep in line with JIT (Just in Time) Lean manufacturing system; set part quantities, including reorder points, as well as an inventory control system  Achieving 100 percent of my sales quota for five consecutive quarters while increasing revenue and customer satisfaction