Jason Jugos Email & Phone Number

Metro Manila

Analyze business requirements to meet its expected functionsEstimates the Level of EffortCreate Test Scripts and Data before the start of executionExecute manual test scriptsBack End ValidationDocument Test EvidenceCoordinate with application dev to fix the issues found during testingCreate and log defects for the possible issues found during testingPre Prod Validation and Prod Validation before and after the deployment.Monitors and deploys (if needed) releases through Azure DevOps and OctopusFacilitate Daily Stand-Ups (if required)Flying Star Awardee (March 2022) – recognized for Customer Service, Speed, and InnovationProject Engagement with BCS• LARES PPSR (Land Registration Authority Philippines Personal Property Security Registry - creating and registering security over personal property in the Philippines) from January 2020 to October 2022• MHC Digital Financing - Australia-based trading platform from November 2022 to March 2024

Makati, National Capital Region, Philippines

Analyze business requirements to meet its expected functionsEstimates the Level of EffortCreate Test Scripts and Data before the start of executionExecute manual test scriptsBack End ValidationDocument Test EvidenceCoordinate with application dev to fix the issues found during testingCreate and log defects for the possible issues found during testingPost Mortem - All challenges encountered in testing will be documentedPreparing documentation for UATPromotion Status Levels: Test Associate – March 2012 to August 2013; Test Analyst – September 2013 to September 2017; Senior Test Analyst – October 2018 to July 2018Flexible Tester Awardee – October 2012 / May 2013Efficient Tester Awardee – May 2013 / December 2014 / March 2015Productive Tester Awardee – December 2014 / March 2015Bug Logger Awardee – May 2013 / December 2014Above and Beyond Awardee – November 2014 (recognition given to employees doing the “extra mile”)Project Engagement with Navitaire• New Skies (booking) and SkyPort (airport operations) from March 2012 to August 2013• SkyLedger (revenue accounting) from September 2013 to September 2017• Travel Commerce (web-based ancillary products) from October 2018 to July 2018

Makati, National Capital Region, Philippines

In charge of serving clients' inquiries on travel and documentation Assists clients in planning travel itinerariesIn charge of the best and most accurate airfare computation for clientsIn charge of sourcing the best and most accurate land arrangements for clientsIn charge of airline reservations and ticketingProvides documentation and visa assistance to clientsIn charge of hotel and car rental reservationsMaintains and updates client's profile to serve best the travel needs of clientsPrepares travel insuranceCoordinates preparation/issuance of travel invoices to ensure proper billing of clientsCoordinates with finance and accounting regarding payment and billing of clientsAccompanied corporate accounts on their company travelsHandled personal trips of corporate clients

Metro Manila

Issue electronic tickets (manual and automated) for both local and international flightsPrepares DSRs (daily sales reports) for documentation and filingSupervises the division in targeting zero backlogEnsures that inventories are up-to-date to meet the division’s needsMonitors the division’s on-time performance (attendance and production)

Metro Manila

Handles online bookings-related concerns and system errorsPrepares hourly reports on online booking transactionsCoordinates with ticketing offices on the issuance of passenger’s ticketCoordinates with the Treasury and E-commerce department on the verification of Suspicious and Fraudulent transactions done over the webSupervises two co-agents on the development and on-time performance

Metro Manila

In charge of the redemption of reward tickets and merchandise based on the mileage earned by Summit Club memberPrepares weekly update reports, monthly redemption reports, and merchandise reportHandles the inventory of all merchandise for redemptionOrients new agents on the transition of the Summit Club to the GO! MastercardAssists Summit Club members through telephone or walk-insAssures that all needs of the members are met – such as making reservations/bookings, issuance of award tickets, and other related inquiriesEnsures that all concerns of Call Center agents about the membership of the passenger/s are met

Metro Manila

Serves as a front liner that accepts calls (local and international for flight reservationsProvides fare quotations and other related travel requirement of the travel community and the publicAssist passengers with special handling requirements, such as Unaccompanied Minors, Incapacitated Passengers, Expectant Mothers, etc.Advise passengers in case of flight delays or cancellations, fare increases, and new flight schedulesPromotes tour packages and coordinates with tour operators and processes tour packagesFinalizes flight reservations made by travel agents and third-party system

Makati, National Capital Region, Philippines

Process clearance papers of all resigned and retired employees Prepares and submits monthly clearance reportAssist in the production of BANCONEWS, BPI’s monthly newsletterAssist in the production of posters/announcements/notices to be posted throughout the buildingAssist in the hiring of new applicants and conducting exams

Bachelor'S Degree, Major In Economics

Education record