Jason Redd Email & Phone Number

San Francisco, California, Us

• Investigated, documented, escalated, and resolved security findings and incidents, holding full accountability for security and regulatory compliance efforts. • Member of the blue team for Meltwater's Security Team, heading reviews to target vulnerabilities and static code scan reports that assessed risks. • Spearheaded a key Gap Analysis that determined the company's ability to become ISO 27001 certified.• Introduced a JavaScript component that ensured users did not create passwords previously identified in data breaches.• Created opportunities for staff training and development in current and innovative cybersecurity best practices

San Francisco, California, Us

• Implemented the information security program, directing risk assessment, establishing metrics, and reporting framework to measure efficiency and effectiveness. • Headed quarterly audits of IT systems to ensure compliance with administrative access procedures. • Managed Atlassian Jira and Confluence, Mimecast and other Security applications. • Transferred Meltwater Atlassian Jira Projects from a third-party IaaS platform across a three-server instance of Jira Enterprise to Atlassian Jira Cloud, in only three months, collaborating with 30 internal Engineering teams to migrate 60+ Jira Projects; migration delivered a $900K+ annual savings.• Migrated Atlassian Confluence projects from a third-party IaaS platform running a server instance of Confluence Enterprise to Atlassian Confluence Cloud, in two weeks, moving 30 spaces, 10K pages and 25K attachments.• Introduced Mimecast as the Enterprise Spam filter for the company.• Composed nine new IT policies and secured executive approval for full implementation to all employees; reviewed and updated policies annually.

San Francisco, California, Us

• Delivered superior customer service while bringing order and predictability to the technical support operations team. • Governed all IT services, including employee service desk, corporate Windows and Linux servers, SaaS systems (Okta, Atlassian Jira and Confluence, Google Workspace, Outsourced Exchange, and Salesforce), wired/wireless networks and telephony systems.• Launched a new initiative that cut open user issues from 250 open tickets with an average age of four months to 20 with an average age of two weeks.• Orchestrated Snipe-IT - an asset management system and Prey - a mobile device management system; directed both implementation across laptops, desktops, monitors, keyboards, cell phones, tablets, access points, switches, and routers.• Migrated Sysomos corporate services to Meltwater IT services post acquisition, including the transfer of users from Sysomos Outsourced Exchange to Meltwater Exchange 365, from Sysomos Google Workspace to Meltwater Google Workspace, from Sysomos Jira and Confluence Cloud to Meltwater Jira and Confluence Enterprise and migrating all networks to Meltwater's corporate network.

Dallas, Texas, Us

Steered all technology operations and established IT systems that supported the implementation of strategies that met business demands. • Targeted upgrade, configuration, or new system needs and coordinated with upper management to enact change. • Introduced the Open-Source monitoring system CheckMK that monitored servers and services, actively targeting issues.• Authored custom plugins for temperature probes, UPS battery status, and Router interface usage statistics.• Overhauled and underperforming wireless network with Ubiquiti Unifi access points; replaced and consolidated multi-vendor access points at all sites.• Opened the new Houston, TX site, undertaking all internet and phone procurement, the design of the wired and wireless network including the site-to-site VPN, and the implementation of Active Directory.

Bethesda, Maryland, Us

• Aligned a team of 14 support personnel comprised of Sr. LAN Technicians, and Technical Support Analysts in the resolution of hardware and software related issues across 2000+ computers and peripheral devices across 53 locations in 23 countries. • Established, maintained, and adhered to a $1.5M budget for the IT Support group.• Initiated SoftThinks, a software suite, across four locations that refurbished inbound computers and increased resale value by $15M per year.• Migrated five sites and 50 remote users from the onsite Legacy Microsoft Active Directory Domain to the corporate Microsoft Active Directory Domain for enhanced Group Policy Objects (GPO) and Sarbanes-Oxley Compliance controls.• Guided a team in transferring 100 end users from legacy mail servers to the corporate Microsoft Exchange servers streamlining support for end users.