Jason Redd

Jason Redd Email and Phone Number

IT Director | Technical Security Strategist | Global IT Support Leader
About Jason Redd

Technically proficient, solutions-oriented and highly skilled IT Management Professional with extensive experience directing internal security policies, completing projects, and delivering high-performance solutions for migrations and post-acquisition change overs.Strong team leader, coach and mentor with proven reputation for exceeding expectations and delivering innovative technology solutions. Trusted technology consultant and enabler of progressive business solutions. Outstanding ability to communicate across competing business units with finesse and diplomacy.An expert in the design and delivery of cost-effective, secure, highly-available and high-performance technology solutions in support of rapid growth. Respected strategic leader that builds and delivers best in class customer focused teams.Career Impacts:• Monitored initiatives across Snyk, Tenable, and Recorded Future that identified new vulnerabilities; executed risk assessments on targeted vulnerabilities and collaborated with Engineering teams to prioritize risks for remediation.• Project Director for the successful shift of product support from Zendesk to Atlassian Jira Service Management cloud instance completed all requirements in two weeks with zero downtime; steered the migration of 2M+ tickets and created a custom app that integrated with requirements realizing an annual savings of $2.5M.• Implemented Owncloud, an on-premises cloud application similar to Dropbox that enabled on-demand offsite sharing of files with clients.• Designed, developed, and implemented and Inventory Management System that tracked all physical assets, including vehicles, measurement tools, safety equipment, and IT assets.

Jason Redd's Current Company Details

IT Director | Technical Security Strategist | Global IT Support Leader
Jason Redd Work Experience Details
  • Meltwater
    Principal Security Specialist
    Meltwater Sep 2021 - Apr 2023
    San Francisco, California, Us
    • Investigated, documented, escalated, and resolved security findings and incidents, holding full accountability for security and regulatory compliance efforts. • Member of the blue team for Meltwater's Security Team, heading reviews to target vulnerabilities and static code scan reports that assessed risks. • Spearheaded a key Gap Analysis that determined the company's ability to become ISO 27001 certified.• Introduced a JavaScript component that ensured users did not create passwords previously identified in data breaches.• Created opportunities for staff training and development in current and innovative cybersecurity best practices
  • Meltwater
    It Security Manager
    Meltwater Sep 2018 - Sep 2021
    San Francisco, California, Us
    • Implemented the information security program, directing risk assessment, establishing metrics, and reporting framework to measure efficiency and effectiveness. • Headed quarterly audits of IT systems to ensure compliance with administrative access procedures. • Managed Atlassian Jira and Confluence, Mimecast and other Security applications. • Transferred Meltwater Atlassian Jira Projects from a third-party IaaS platform across a three-server instance of Jira Enterprise to Atlassian Jira Cloud, in only three months, collaborating with 30 internal Engineering teams to migrate 60+ Jira Projects; migration delivered a $900K+ annual savings.• Migrated Atlassian Confluence projects from a third-party IaaS platform running a server instance of Confluence Enterprise to Atlassian Confluence Cloud, in two weeks, moving 30 spaces, 10K pages and 25K attachments.• Introduced Mimecast as the Enterprise Spam filter for the company.• Composed nine new IT policies and secured executive approval for full implementation to all employees; reviewed and updated policies annually.
  • Meltwater
    It Manager
    Meltwater Aug 2017 - Sep 2018
    San Francisco, California, Us
    • Delivered superior customer service while bringing order and predictability to the technical support operations team. • Governed all IT services, including employee service desk, corporate Windows and Linux servers, SaaS systems (Okta, Atlassian Jira and Confluence, Google Workspace, Outsourced Exchange, and Salesforce), wired/wireless networks and telephony systems.• Launched a new initiative that cut open user issues from 250 open tickets with an average age of four months to 20 with an average age of two weeks.• Orchestrated Snipe-IT - an asset management system and Prey - a mobile device management system; directed both implementation across laptops, desktops, monitors, keyboards, cell phones, tablets, access points, switches, and routers.• Migrated Sysomos corporate services to Meltwater IT services post acquisition, including the transfer of users from Sysomos Outsourced Exchange to Meltwater Exchange 365, from Sysomos Google Workspace to Meltwater Google Workspace, from Sysomos Jira and Confluence Cloud to Meltwater Jira and Confluence Enterprise and migrating all networks to Meltwater's corporate network.
  • Unified Building Sciences, Inc.
    Director Of It
    Unified Building Sciences, Inc. Mar 2014 - Jul 2017
    Dallas, Texas, Us
    Steered all technology operations and established IT systems that supported the implementation of strategies that met business demands. • Targeted upgrade, configuration, or new system needs and coordinated with upper management to enact change. • Introduced the Open-Source monitoring system CheckMK that monitored servers and services, actively targeting issues.• Authored custom plugins for temperature probes, UPS battery status, and Router interface usage statistics.• Overhauled and underperforming wireless network with Ubiquiti Unifi access points; replaced and consolidated multi-vendor access points at all sites.• Opened the new Houston, TX site, undertaking all internet and phone procurement, the design of the wired and wireless network including the site-to-site VPN, and the implementation of Active Directory.
  • Liquidity Services, Inc
    Manager Of Global It Support
    Liquidity Services, Inc Jan 2012 - May 2013
    Bethesda, Maryland, Us
    • Aligned a team of 14 support personnel comprised of Sr. LAN Technicians, and Technical Support Analysts in the resolution of hardware and software related issues across 2000+ computers and peripheral devices across 53 locations in 23 countries. • Established, maintained, and adhered to a $1.5M budget for the IT Support group.• Initiated SoftThinks, a software suite, across four locations that refurbished inbound computers and increased resale value by $15M per year.• Migrated five sites and 50 remote users from the onsite Legacy Microsoft Active Directory Domain to the corporate Microsoft Active Directory Domain for enhanced Group Policy Objects (GPO) and Sarbanes-Oxley Compliance controls.• Guided a team in transferring 100 end users from legacy mail servers to the corporate Microsoft Exchange servers streamlining support for end users.

Jason Redd Skills

Active Directory Windows Server Microsoft Exchange Cisco Technologies Project Management Help Desk Support Windows 7 Management Data Center Voip E Commerce Integration Linux Blackberry Enterprise Server Leadership Vpn Sharepoint Team Leadership Microsoft Sql Server It Infrastructure Management Cisco Ios Databases Microsoft Office Help Desk Implementation Request Tracker Training Visio Requirements Analysis Windows 7 Migration Vmware Esx Technical Support Routers Interviews Windows Server 2008 Windows 8 Windows Server 2012 Vcenter Server Microsoft Office 2010 Microsoft Office 2013 Microsoft Visio Microsoft Project Zendesk Remedy Ticketing System Bomgar Great Plains Software Communication Sarbanes Oxley Hiring Employees Terminations Coaching

Jason Redd Education Details

  • Western Governors University
    Western Governors University
    Information Technology

Frequently Asked Questions about Jason Redd

What is Jason Redd's role at the current company?

Jason Redd's current role is IT Director | Technical Security Strategist | Global IT Support Leader.

What is Jason Redd's email address?

Jason Redd's email address is ja****@****oup.com

What is Jason Redd's direct phone number?

Jason Redd's direct phone number is +170386*****

What schools did Jason Redd attend?

Jason Redd attended Western Governors University.

What skills is Jason Redd known for?

Jason Redd has skills like Active Directory, Windows Server, Microsoft Exchange, Cisco Technologies, Project Management, Help Desk Support, Windows 7, Management, Data Center, Voip, E Commerce, Integration.

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