Jason Laffrey Email & Phone Number

Miami, Florida, Us

Customer Solutions eXperienceCloud based Contact Center and PBXManaged Service ProviderCommunications / Security / IT Support

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Provides technology vision and leadership in the development and implementation of technology. Led successful data center consolidation and cloud migration, including a new communications system to reduce costs and improve efficiency.

Juno Beach, Fl, Us

Hartford, Connecticut, Us

Round Rock, Texas, Us

Responsible for research, benchmarking, and developing a technology vision and roadmap for Dell. Collaborated with business partners and IT for strategic planning focused on customer experience and efficiency. Worked with IT throughout project life-cycle and was responsible for key deliverables though product deployment/launch. Acted as the primary liaison between IT and business sponsors.

Atlanta, Georgia, Us

Managed a group of administrators, engineers, developers and analysts. Supported solutions for over 60 major financial and retail clients, distributed to over 15 countries. Assessed current business practices, needs and future capabilities and then provided solutions using new technologies or leveraging more out of the solutions they already had in place. Served on the CC Board which promoted awareness, synergy and business transformation with involvement from senior executives representing Assurant’s several lines of business.

Irvine, Ca, Us

Responsible for providing fully hosted and managed contact center solutions distributed to 16 countries, supported mission critical services to select Fortune enterprise companies across multiple verticals. Successfully managed hundreds of technology projects to completion within clients’ timelines and requirements. Managed the build of several new facilities and data centers to support over 1000% revenue growth. Provided company-wide direction in areas of policy and planning for client services and Business Process Management. Established, implemented and promoted the IT policies, standards and practices such as ITIL and ISO certification to ensure effective and consistent information processing operations and to safeguard information resources. Maintained budgets and reduced costs.

Atlanta, Ga, Us

Joined a new company at the entry level and worked my way up; innovated ideas to improve productively led to promotion of CRM Specialist; responsible for managing the relationship with our outsource vendors for Customer Service. Spearheaded successful migration to in-sourcing, saving millions a month during a critical time, promoted to senior manager responsible for a team to design, develop, and provide quality assurance as well as training and implementation of all customer service solutions including IVR, ACD, QM, WFM, Kb, Reporting and eLearning. First online and IVR payment system.Company focused on innovative technologies and advanced data analytics.

Atlanta, Ga, Us