Responsible for assisting with all organization technologies and providing day-to-day technology support by analyzing systems and processes; maintaining workstations and servers. Daily instituting best practices to ensure the best possible technology experience for both internal and external customers.Duties Include:Responsible for supporting day-to-day organization-wide IT needs and execution of IT strategy.Acts to assure integrity of corporate data, proprietary information and related intellectual property through information security and access managementManages and administers network operations to include: adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.Performs routine preventive maintenance on hardware and software.Assists users in understanding and using technology; conducts regular technology presentations/ training and prepares user guides/SOPs.Responsible for administering and troubleshooting workstations, software applications, phones, copiers and other technologies.Manages technology inventory to include procurement, audits, retirement and disposal.Responsible for the discovery, mitigation and documentation of IT risks. Maintain knowledge on current technology by reading technology periodicals, evaluating new technologies and attending trade-shows, technical seminars and training sessions.

Was responsible for providing support to end users on a variety of technical issues including computers, software, internet and computer related equipment.Duties Included:Responded to telephone calls, emails and in-person requests for technical support.Documented, tracked and monitored the problem to ensure a timely resolution.Established and upgraded system by planning and implementing desktop deployment projects; installing hardware and software.Completed new user account setup including account creation, configuration and assignment of user permissions.Communicated with technology vendors for resolution of escalated issues.Improved system performance by investigating current environment; recommending solutions; integrating standard solutions.Contributed to team effort by accomplishing related results as needed.

Provided answers to computer related problems, supplying training and feedback to those customers to lessen the occurrence of future problems, troubleshooting difficult or unusual situations, and suggested workflow improvements to management. Logged, tracked and resolved customer reported problems or concerns for clients. Handle, diagnose and resolve end user calls in a single point of contact.Researched and developed new support infrastructure and support applications to better assist and acquire new customers. Took a new Incident Management System and customizing and adapted it to fit the companies tracking and reporting needs. Developed and maintain the company knowledge management and solutions database. Researched and architecting a virtual desktop environment to deploy to all remote professionals to lower equipment costs, repairs, and loses. Created and deployed the company file storage and retention program and applications.Had dual roles as network account administrator and internal tech support lead. Worked with all professionals to maintain their accounts and company assets to better perform and assist customers.Helped pioneer and develop Online Exam Proctoring process and best practices based off testing guidelines and procedures.

Provided first and second level support to network administrators and other technicians. Maintained user accounts, monitors network status, identifies and resolves network problems. Corrects, troubleshoots and offer remedy solutions to Microsoft errors and events that can and cause potential problems on servers/workstations. Analyzed communication and hardware technical issues and updated requirements.Had a dual role as tech support and exam proctor. Would monitor students online via video conference and remote session during exam time frame and monitor for possible cheating or breaking of exam testing guidelines.

Good verbal and written communication skills.Providing answers to computer related problems, supplying training and feedback to those customers to lessen the occurrence of future problems, troubleshooting difficult or unusual situations, and suggesting workflow improvements to management. Logging, tracking and resolving customer reported problems or concerns for clientsHandle, diagnose and resolve end user calls in a single point of contact Communicate, and/or escalate to Upper Level Support Teams, if need exists in accordance with SOP's. Able to effectively communicate with all levels of management.Follow established procedures to diagnose and trouble-shoot system eventsCurrently working on a Managed Services Desk which is made up of 15 internal support desks.Account Administration troubleshooting and creation. Active Directory knowledge in creation and management.SMS package installation and package creation.Provides first and second level support to network administrators and other technicians. Maintain user accounts, monitors network status, identifies and resolves network problems. Corrects, troubleshoots and offer remedy solutions to Microsoft errors and events that can and cause potential problems on servers/workstations. Able to analyze communication and hardware technical requirements.

F&I - Computer IT Scan, copy, & over-night customer files to home office in OrlandoProcess and file FHA home loans.Be in constant contact with customers with getting loan documents as needed by underwriters.Insert info into Calyx Point. Determine ratios, print & close RESPA's.Designed, created, & maintained office infrastructure network.

Coordinate service for Mobile Home Customers.Process and file FHA home loans.Be in constant contact with customers with getting loan documents as needed by Finance.

Assist customers call ins on determining and correcting DSL Internet Issues.Assist customers on first time setup of DSL service and personal and business network systems.Be in constant contact with customers in a call center environment.

In charge of day to day store operating procedures.In charge of cash handling procedures and deposits.Oversee customer service and timely deliveries of food.