Jason Learmouth's Location
Sydney, New South Wales, Australia, Australia
Jason Learmouth's Contact Details
Jason Learmouth work email
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About Jason Learmouth
Making great software happen is really fun. Leading diverse teams, who don’t directly report to me, towards a common goal of delivering software that delights users is incredibly satisfying.I'm a social nerd at heart, so working with the technical team comes quite naturally, but I'm equally comfortable talking with customers, the executive team, marketing, sales, or presenting at an event. I get results by creating a bridge between business people with business problems and technical people with technical solutions to make sure the most important problems gets solved efficiently.
Jason Learmouth's Current Company Details
Adventure Software Pty Ltd
Contact Centre and Communications Specialist
Jason Learmouth Work Experience Details
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OwnerAdventure Software Pty Ltd Mar 2024 - PresentSydney, New South Wales, AustraliaTechnical delivery of Contact Centre and Communications software solutions
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Principal Solutions Engineer- Contact CenterTwilio Mar 2022 - Jan 2024Sydney, New South Wales, Australia -
Application Integration LeadEthan Group Sep 2017 - Mar 2022Sydney, AustraliaResponsible for end-to-end delivery of software projects for both internal and external customers using a range of technology, including .NET Core, Xunit, Microsoft Azure (Functions, Key Vault, Storage, API Management, Application Insights, App Services), VueJS, Jest. Projects range from a few days to a few months of effort and typically involve integration between several systems.One of the most rewarding parts of this role was helping other developers at Ethan Group embrace practices and habits that produce better software over time such as Unit Testing, Test Driven Development, Code Reviews and improved use of source control.Leading by example, I helped Ethan Group adopt faster and more reliable software delivery processes using Continuous Integration and Continuous Delivery.
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Product ManagerIpscape Apr 2015 - May 2017Sydney, AustraliaI was the first Product Manager at ipSCAPE, and had the interesting challenge of establishing Product Management into the existing software delivery process.Initially, I focused on working with the Dev team, so that I could prioritise giving the customer a stronger voice. Collecting requirements from end users wasn't always easy (for them or us), so I embedded a user feedback mechanism in the user interface.Now that I was hearing the customer, we needed to deliver what they wanted. When I joined ipSCAPE, releases happened about once every 8 months or so and required a service outage, but customers want improvements much faster than that, and I needed iterative feedback to deliver the best possible result in an agile way. I worked closely with the Development, Operations, and Support teams to release once a month or more, often with no downtime. I led several significant technical and cultural changes to achieve this.As the Product Management team grew, I ensured that we supported ipSCAPE's transformation into a customer centric business by maintaining a 7 day SLA for providing priority and status feedback on all incoming feature requests. We also ensured that when requested features were delivered to production, we closed the loop with the customer(s) who requested it. -
Product ManagerSerenova Jan 2015 - Apr 2015Sydney, AustraliaThere was a plan to redevelop the platform from the ground up, the plan was good, and most of the company's Product Management and Engineering resources were focused on the rewrite. But there were existing products that needed to continue delivering revenue. My transition into Product Management from Technical Account Management happened when I became Product Manager of the two existing Agent facing products. It was tricky to balance bug fixes with new features as we were a very small team. I selected low effort (based on Dev estimates), but high impact (based on customer feedback) features to ensure we always had something exciting to announce at every release. My continuing work as a Technical Account Manager meant that I had regular conversations with customers, but I also worked closely with our Support, Sales, and Customer Success teams to ensure I was prioritising our efforts to be effective as possible.I enjoyed the challenge and excitement of working with colleagues and customers dispersed around the world to deliver great software. Over the next few months, we would successfully deliver on roadmap items every 2 weeks. Although the changes were small, consistently doing what we said we'd do gave our customers confidence in a time of change and uncertainty. -
Technical Account ManagerSerenova Oct 2013 - Apr 2015Sydney, AustraliaI worked closely with Senior Managers to design and productise the Technical Account Manager (TAM) offering. As the only TAM at Serenova at the time, I supported our largest accounts globally.In this role, I was champion and advocate for my assigned accounts unique requirements within Serenova, I was also their single point of contact for technical enquiries and escalations. I navigated Serenova’ internal processes to facilitate open and effective communication between the correct person at Serenova, and the customer, thus ensuring a low friction, high value experience for my customers. My key accomplishments in this role were:- Established Technical Account Manager deliverables, and pricing.- Won “Most creative hack” at Serenova Hackday 2014.- Serenova Hackday 2013 project selected for productisation (I’d been with Serenova 6 weeks at this time).
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Implementation Services Project ManagerShoretel Jan 2010 - Sep 2013Sydney, AustraliaAt ShoreTel, I successfully established a Professional Services presence in the Asia Pacific Region. I was responsible for all aspects of project delivery across ShoreTel’s entire product range, including Contact Centre, Unified Communications & Fixed-Mobile Convergence (ShoreTel Mobility). I worked closely with our sales team, channel partners and other vendors to deliver tightly integrated Unified Communications, Contact Centre, and Mobility solutions to satisfied customers across APAC. -
Sales EngineerPts Communications Jun 2005 - Jan 2010Sydney, AustraliaAs a Sales Engineer, I supported the Sales Team in revenue generation using my technical and communication skills. I managed complete project delivery including pre-sales, solution design, presentation, refinement, implementation, and ongoing support in consultation with internal sales staff, vendor technical and sales staff, and the end customer. I also established influential customer relationships to ensure long term customer engagement and continuous revenue.My role also included responsibility for internal IT operations at PTS where I managed and maintained server hardware and software, desktop hardware and software as well as backups. I selected and managed vendors to provide services that improved efficiency or reduced cost.
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Service TechnicianInfiniti Fitness Aug 2003 - Jun 2005Sydney, AustraliaAs a member of the Service and Delivery Team with a national distributor of fitness equipment, I developed and implemented a software system to manage job sheets and technician scheduling which directly improved efficiency in the Service and Delivery Department. I also coordinated the service and delivery schedule in collaboration with other members of the Service and Delivery Team. I used my written and verbal communications skills to manage customer expectations relating to service and delivery time frames and outcomes while I ensured a high level of customer satisfaction carrying out break-fix service on end users' equipment.
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TechnicianClub Car Australia Aug 2002 - Aug 2003Sydney, AustraliaWhile working with the Technical Team, I designed custom electrical and mechanical solutions for Club Car golf carts and utility vehicles to meet customer requirements throughout Asia Pacific. I diagnosed and repaired faults on electric and petrol golf carts using custom diagnostic hardware, I used my presentation and training skills to instruct my peers on electronic diagnostic techniques, and train workshop staff on computer use including email, Internet, and Office applications.
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Reserve Armoured Reconnaissance SoldierCanadian Armed Forces Apr 1998 - Dec 2000CanadaI served with the British Columbia Regiment in Vancouver, BC as a Reserve Armoured Reconnaissance Soldier. I was attached to the Third Battalion, Princess Patricia’s Canadian Light Infantry from October 1999 to September 2000. During this time I served with Admin Company including an operational tour in Bosnia (March 2000 - September 2000) as part of NATO's Stabilisation Force (SFOR).
Jason Learmouth Skills
Telecommunications
Unified Communications
Telephony
Voip
Pre Sales
Professional Services
Managed Services
Mobile Devices
Contact Centers
Crm
Ip
Solution Architecture
Video Conferencing
Sip
Channel Partners
Wireless
Salesforce.com
Testing
Servers
Customer Relationship Management
Internet Protocol
Frequently Asked Questions about Jason Learmouth
What company does Jason Learmouth work for?
Jason Learmouth works for Adventure Software Pty Ltd
What is Jason Learmouth's role at the current company?
Jason Learmouth's current role is Contact Centre and Communications Specialist.
What is Jason Learmouth's email address?
Jason Learmouth's email address is jl****@****tel.com
What is Jason Learmouth's direct phone number?
Jason Learmouth's direct phone number is +6113004*****
What schools did Jason Learmouth attend?
Jason Learmouth attended Tafe Nsw, Tafe Nsw.
What are some of Jason Learmouth's interests?
Jason Learmouth has interest in Boating, Children, Technology, Science And Technology, Ice Hockey.
What skills is Jason Learmouth known for?
Jason Learmouth has skills like Telecommunications, Unified Communications, Telephony, Voip, Pre Sales, Professional Services, Managed Services, Mobile Devices, Contact Centers, Crm, Ip, Solution Architecture.
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