Jason Biggs Email & Phone Number

Consulted to help develop a gamified train the trainer program.Developing a gamified grammar learning program.

Lehi, Ut, Us

SummaryUsing analytic tools and processes, Avetta seeks to improve and maximize our offerings and support for clients - both vendors and suppliers. This person will conduct all aspects of analytics - including mining, generation, and visualization. Further, the analyst will work with management and key stakeholders to identify trends and areas of concern to improve both short-term satisfaction and long-term growth and retention.Responsibilities:*Develop, implement, and maintain analytics systems that can handle complicated problems andprovide easily understood outputs.*Identify trends and opportunities for growth through analysis of complex data sets.*Create best-practice reports based on data.*Mentor and develop team members.*Evaluate internal systems for efficiency, problems, inaccuracies, biases. Develop and maintain protocols to handle, process, and clean data.*Works directly with management and key stakeholders to gather requirements, provide statusupdates, build relationships, and support the organization.

Angleton, Tx, Us

Meet with senior stakeholders, both internal and external, to identify and execute projects that service the business needs of knowledge management, interactive training products, and performance support.Project Management:•Performed detailed research on best practices for: Knowledge Management, Mentoring & Communities of Practice.•Co-developed the ExxTend Knowledge process from conception through implementation.•Created a generic mentoring module designed to provide mentoring programs to new clients who do not have one in place.•Wrote user requirements for data collection and analysis software.Knowledge Analysis:•Drafted, revised and published a new training manual outlining procedures for Knowledge Analysts.•Refined the framework of the ExxTend Knowledge process focusing on the improvement of: job analysis, task identification and knowledge transfer.•Reviewed content and queries obtained from the data collection software.•Executed extensive performance tests on: ExxTend Knowledge Software, data collection and analysis software.•Analyzed a variety of internal positions utilizing the ExxTend Knowledge process.•Facilitated discussions on the topic of Knowledge Management at Association for Talent Development meetings.

Delivered coaching expertise to clients in a variety of industries by strengthening skills such as: goal setting, communication, conflict management and stress management.KEY ACCOMPLISHMENTS:• Actively engaged with frontline supervisors, guiding them through a transition period building their communication, delegation and motivation strategies in order to achieve organizational success.• Shepherded an individual contributor through a promotion process that ultimately resulted in a management position overseeing 30+ colleagues in a fast-paced call center environment.• Guided a pharmacy school applicant through the interview process resulting in her acceptance by the pharmacy school of first choice.• Worked cooperatively to develop a dynamic marketing campaign and business plan alongside of a client that successfully launched a new business.

Masters, Behavioral Science, Industrial/Organizational Psychology

Ba, Psychology

Basic 40 Hrs. Mediation Course