• Client Acquisition & Relationship Management: Identified and pursued new business opportunities while maintaining and expanding relationships with existing clients. Understanding of client needs and objectives to provide tailored logistics solutions.• Solution Development: Collaborated with internal teams to design and propose customized logistics strategies that address client challenges and optimize supply chain efficiency.• Sales Strategy: Developed and executed sales strategies to achieve targets and drive revenue growth.• Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position our services and identify growth opportunities.• Performance Monitoring: Tracked and analyzed account performance metrics to ensure client satisfaction and identify areas for improvement. Addressed any issues or concerns promptly and effectively.• Collaboration: Worked closely with operations, customer service, and other departments to ensure seamless implementation and execution of logistics solutions.

• Developed and implemented procedures to manage and coordinate projects, including planning, scheduling and tracking.• Lead cross-functional teams to ensure successful project completion resulting in zero missed deadlines.

• Managed and coordinated multiple extremely active calendars concurrently and ensured schedules are followed and respected.• Maintained 100% confidentiality of all communications and documentation according to company policy.• Proactively anticipated the needs of the executive team and took initiative to plan and organize all necessary logistics for meetings, events, and travel arrangements.

• Managed over 150 monthly proposals for organization of 23 people and maintained accurate processing and verification.• Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.• Created and maintained reports, documents and presentations to assist with administrative support.• Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.

• Revises billing configuration for Partners and generated monthly invoices. • Work directly with Sales and Customer Service to set-up new client accounts for invoicing and renewals.• Reviews and processes hundreds of contractual agreements daily.• Acts as primary billing contact for partners under contract to use our business IT software.• Generates, maintains and revises monthly billing configurations and invoices for partners.• Coordinates effort with Sales and Customer Service teams to collect on delinquent accounts.• Helps maintain database integrity by following standard processes and procedures for data entry.• Produces accurate and concise monthly and quarterly billing agreement spreadsheets.

• Perform clerical and administrative duties to support the day-to-day operations of six event planners and Director of Operations.• Prepare sales reports for the event planners to track their booking pace and activities to help improve their productivity and sales performance.• Input and track invoices.• Track and report monthly/quarterly/yearly sales figures.• Perform clerical duties such as typing correspondence, event orders, and answering phones.• Receive initial inquiries, provide preliminary catering information, forward qualified leads for appointments or follow up.• Answer questions and concerns, follow through with a resolution or refer to the appropriate manager.• Record and maintain event information.• Perform research as assigned by the Operations Team.• Order supplies to maintain office efficiency.• Maintain and organize work areas, and office equipment.• Assist managers in scheduling appointments and meeting.• Create signage and menu cards for events.• Assure all incoming and outgoing correspondence is properly typed, received and communicated.

• Create and monitor annual marketing plans by comparing and analyzing actual results with plans and forecasts.• Prepare marketing reports by collecting, analyzing, and summarizing sales data.• Create, deliver, edit, and optimize marketing materials.• Develop marketing communication campaigns.• Deliver content via LinkedIn, Twitter, Facebook, email, or direct mail.• Create marketing campaign, goals, objectives.• Check ONVIA / GSA E-Buy for business opportunities. • Website updates and maintenance, increased responsibility with blogs, videos, social media, and newsletters.• Assist in the preparation of proposal responses, to include final review.• Design and preparation of various marketing materials.• Develops standards for operating procedures.• Conduct market research.• Creative brainstorming and new marketing campaigns.• Coordinate and administrator monthly marketing meetings.• Track website analytic data.• Attend proposals meetings, conferences and events.• Order marketing materials.• Design presentations.

• Assist in the preparation of proposal responses.• Design and preparation of various marketing materials.• Assist in the planning of events such as exhibiting at industry conferences and conducting seminars.• Prepares draft correspondence or other materials on the computer and various software & office applications.• Develops standards for operating procedures.• Conduct market research.• General administrative support and other assigned tasks in support of the marketing and sales team.• Assist in preparing business reports and tracks status under regular direction.• Maintain filing system and/or files.• Performs additional assigned clerical and administrative projects as requested by manager(s).• Assists the marketing department on creative brainstorming and new marketing campaigns.• Updates and maintains website.• Generate standards of operations for the tracking or proposals, conferences/events, and contracts.

• Utilize and gather information from the company database system to track, log and store reports and special projects • Type and process business leads and requests for proposals in a timely manner for small to large groups that are looking at bringing a conference, event or group to Baltimore. • Assist managers with preparations for the site visit with clients; arranging from transportation, reservations and hotel accommodations. • Coordinate projects for sales manager; whether for sales trip, city FAM’s or solicitation. • Organize and communicate with hotels or event facilities the details of client’s convention requirements, travel arrangements and site itineraries for upcoming events. • Prepare spreadsheets, letters, booklets and postcards for board meetings, tradeshows and site visits. • Maintain office scheduled appointments for four sales managers. • Perform a variety of other routine administrative support including; receiving calls and visitors. • Review and monitor incoming correspondence. • Utilize various automated data base, word processing, spreadsheet, desktop publishing, and graphics applications in support of a wide variety of activities and operations. • Provide accurate and timely advice on procedures, reports, requirements, and other matters necessary to implement office policies, directives, and instructions. • Respond to inquiries and administrative problems and complaints.

• Successful completion of photography assignments requiring planning, follow through, and results that met client’s expectations.• House photographer for Rams Head Live and Pier 6 Pavilion, Baltimore, MD.• Former clients include the PGA Tour, The Tiger Woods Foundation, The Baltimore Blast, The Cordish Companies, as well as numerous others.

• Trained 4 personnel in graphic design leading to the shop being used by numerous agencies in a wartime atmosphere to include Multi-National Corps-Iraq and Multi-National Force – Iraq.• Operated, maintained and troubleshot equipment in excess of over $50,000 which led to zero loss of productivity during 15 month deployment.• Managed the Task Force Triple Threat’s (3rd Signal Brigade) graphics shop during Operation Iraqi Freedom, improving the visibility of the Task Force’s efforts.

• Served as first point of contact for clients, fielded and routed telephone calls, performed wide range of office functions to include composing correspondence, proofreading, preparing requests for evaluations, and maintaining personnel databases. • Maintained all postal and daily personnel accountability support for 5,000 person company, assisting on all administrative support matters in a timely manner without missing a suspense date.• Led team to create standard operation procedures for future administrative personnel, creating a seamless transition upon separation which resulted in no loss time during transition.