Jason Li Email & Phone Number

Bridging Faith & Technology to share the Gospel...✝️

🔹Problem Solver: Utilized strong analytical and troubleshooting skills to resolve 20+ daily IT support tickets encompassing software glitches, account issues, and hardware malfunctions. 🔹Customer Satisfaction: Consistently exceeded customer expectations, achieving exemplary satisfaction scores (95-100%) that consistently surpassed the average 90% rating. This success stems from clear communication, proactive problem-solving, and a genuine dedication to providing exceptional support.🔹Adaptable and Growth-Oriented: Thrived in a fast-paced environment, readily adapting to new technologies and procedures.

From Theory to Practice: 16 Cloud Projects That Solidified My DevOps Skills at Level Up In TechHands-on Cloud Builder: Dive into My 16 Projects with AWS, Linux, Docker, Kubernetes, Terraform Python, and More!Level Up In Tech wasn't just about learning the latest cloud technologies; it was about putting them into practice. My 16 projects demonstrate my ability to build robust, scalable cloud solutions using tools like AWS, Terraform, and Python. I'm particularly proud of my work on building a highly available web application with auto-scaling and containerized microservices.The project where i built a Docker Swarm, I took that concept and developed a containerized platform for a real-world client, handling their high-traffic website with ease. This project solidified my understanding of container orchestration and its potential for scalability and efficiency.I'm not just a Level Up In Tech graduate; I'm a builder who thrives on challenges. My 16 projects showcase my ability to learn quickly, apply new skills, and deliver tangible results. I'm excited to join a team where I can contribute my hands-on experience and passion for cloud engineering to solve real-world problems.

🔹 I conducted in-depth market research to identify potential clients with unmet needs. I developed targeted outreach campaigns to engage with these potential clients. Built a strong pipeline of qualified leads through proactive prospecting efforts. Built strong relationships with clients to grow the portfolio to 50+ clients. Provided exceptional customer service to build trust and rapport with clients.🔹 I went above and beyond to meet client needs and exceed expectations. Developed long-term relationships with clients that resulted in repeat business and referrals. Improved client communication response times by 30% leveraging automation tools. Implemented automation tools to streamline communication with clients. Responded to client inquiries promptly and efficiently.🔹 Kept clients informed of progress on their behalf. Superior customer service resulted in multiple referrals.🔹 Consistently provided excellent customer service that exceeded client expectations. Received positive feedback from clients on their experience working with me. Generated multiple referrals from satisfied clients. 🔹 Boosted website traffic 25% post digital marketing campaign in collaboration with marketing team.🔹 Collaborated with the marketing team to develop and implement a successful digital marketing campaign. 🔹 Created engaging content that attracted visitors to the website. Optimized the website for search engines to improve visibility. Regularly attended industry conferences and workshops to stay updated with the latest real estate trends and technology.🔹 Attended industry conferences and workshops to stay up-to-date on the latest trends and technology in the real estate industry. Networked with other professionals in the industry to learn about new ideas and best practices. Applied knowledge gained from these events to improve my work.

🔹 Gathered and analyzed technical data from pre-drawn kitchen/bath/cabinet plans to identify potential issues, such as: Inconsistencies in dimensions. Conflicts between appliances and cabinetry.🔹 Compliance with building codes Provided builders with accurate and timely estimates based on a thorough understanding of material costs, labor costs, and industry standards.🔹 Served as a liaison between builders and clients, effectively communicating design options, pricing, and timelines.🔹 Successfully closed sales by addressing client concerns, providing clear and concise explanations, and building strong relationships.

Under the supervision of a licensed mental health professional, the Mental Health Technician (MHT II) provides direct care and support to children and adolescents experiencing mental health challenges. The MHT works collaboratively with the treatment team to implement individualized treatment plans, promote positive behavior change, and support the child's overall well-being.🔹 Gather and analyze data on client behavior, symptoms, and progress. Identify and track trends in client data to inform treatment planning and decision-making.🔹 Develop and implement individualized treatment plans that are aligned with best practices in mental health care.🔹 Facilitate individual and group therapy sessions using evidence-based interventions.🔹 Provide crisis intervention and de-escalation support to clients in distress.🔹 Collaborate with other members of the treatment team to develop and implement comprehensive treatment plans.🔹 Maintain accurate and confidential records of client information.🔹 Stay up-to-date on current trends in mental health care through ongoing training and professional development.

🔹 Consulted with clients from Cc-suite executives to small business owners and nonprofit leaders to understand their technical needs and develop tailored solutions. 🔹 Mentored and trained sales team members on customer approach selling skills and time management, helping them to increase their sales performance.🔹 Conducted in-class workshop and in-the field training on a variety of technical topics, using clear and concise language and examples to engage participants.🔹 Awarded for excellence in leading cross-functional teams with effective and motivating strategies.🔹 Awarded #1 direct business to business sales rep among 33 team members in NYC office.🔹 Awarded one of the top leaders as a corporate trainer in the NYC office.

🔹 Advising new customers (entrepreneurs and business owners) about credit solutions for their business. Developed rapport with the customer base by handling difficult issues with professionalism. 🔹 Resolve customer questions issues and complaints, improved service quality and increased sales by developing a strong knowledge of company’s product and services.

Bachelor'S Degree, Accounting

Activities and Societies: Delta Sigma Pi - Professional Business Fraternity Bryant Senior Advisory Council Board Member Bryant Accounting.

Devops Engineer Student

Actively Learning and developing Skill in Areas: Linux - Certification Prep Text editing and source control AWS certified developer.