Some people look at a clock and can only see the time.I look at a clock and I want to tear it apart to understand how it works. Understand how one movement causes a ripple that drives other components to react. This cycle continues until we have two hands standing at attention telling you the time. This behavior exists in all environments, across all industries, defining productivity and fiscal impact. Through research and analytics I delve into all situations to become the expert on performance and productivity output while understanding how to foster positive change while improving profits.I possess a deep understanding of consumer data quality, contact center technology, operations and operational economics¸ product fulfillment automation and cost optimization, direct marketing, and print solutions.• Over 15 years experience in business development and relationship management• Manage client expectations and needs to ensure progress toward our goal(s)• Manage all aspects of programs/projects to ensure all deliverables are completed accurately and on time • Increase sales and profitability by identifying opportunities and implementation of business strategies to optimize profit• Strong experience in analyzing sales data in an effort to create projections for customers buying patterns and to aid in the development of an overall business strategy• Observe changing industry standards, norms and market trends to stay ahead of competition• Project management with experience in Waterfall methodologies • P&L management – budgeting - ROI performance analysis• Draw actionable insights through in depth analysis (Advanced Excel)Specialties: Managing projects and building relationships/confidence has been my specialty by providing relevant insight and suggestions to drive business forward and upward. I have a strong analytical and business savvy mind and I'm constantly seeking ways to improve myself and my business.