- Supervised 3 teams of 20+ employees, coaching agile best practices to ensure efficient workflow and adherence to project milestones- Identify enhancements and create Jira tickets for United Express internal monitoring and reporting dashboard- Manage risks and create mitigation plans in collaboration with stakeholders- Support project delivery of four verticals within United Express- Lead overnight release deployments- Created release cadence for calendar year

- Generated a custom dashboard of team metrics each sprint to guide data-driven implementation of new processes, increasing velocity roughly 15%- Achieved 25% reduction of defects by requiring developer demonstrations for new features- Monitored and removed team impediments for 3 cross-functional teams consisting of 30+ developers and QA testers- Implemented new communication procedures to minimize developer distraction by rotating the development lead for each sprint- Facilitated the coordination between web and mobile teams to ensure timely completion of regression testing, reducing time to market roughly 1.5 weeks on average- Collaborated with Product Owners and Product Manager to manage multiple backlogsand prioritize new feature requests

- Led development and launched a “Back-to-Back” feature that combined related tasks into one visit so that end users had fewer clicks which reduced scheduling mistakes- Increased depth of testing which led to reduction of P1 support tickets- Developed backlog of 2-3 sprints worth of refined jira items allowing for quick adaption of new priorities- Led demonstration calls with end users after major releases to obtain feedback on completed work, insights on new enhancement requests, and to build trust - Frequently interviewed Customer Success, Sales, UX, and internal and external stakeholders to understand needs of customers from different perspectives

04/2019-09/2019: Global Management Consulting Firm, Developer - Modernizing a software application by breaking down the monolithic codebase into microservices - Participates in all Scrum Ceremonies; leads Sprint Retrospectives - Works directly with Product Owner to create definition of assigned tasks - Works effectively with team to remove roadblocks12/2018-04/2019: Mortgage Software Company, Client-facing Database Administrator - In charge of code cleanup and import of code into version control using SQL Server Data Tools - Removed team impediments through research and testing of potential solutions, then collaborated with Product Owner for implementation09/2018-12/2018: Chemical Engineering Company, Client-facing Business Analyst - Added as a back-filled Business Analyst to a project that was five weeks behind schedule - Collaborated with Product Owners to reprioritize product roadmap - Created stories, tasks, and mockups for development team for easy understanding - Collaborated with development lead to assign tasks to onshore and offshore development team who completed the enhancement of a .NET web application to product-owner’s standards - Product enhancement completed on time and under budget - Adjusted onshore and offshore team schedule to create more overlap for better collaboration and communication - Led global demonstration calls, Sprint requirement, retrospective and review meetings, as well as other ad hoc meetings07/2017-09/2018: Multinational Telecommunications Company, Client-facing Interface Developer and Business Analyst - Independently gathered requirements from 3rd party clients, developed code to client specifications, tested, and then deployed software to client sites - XSLT, XML, and C# used to develop middleware components used for data transformation from client server to a record keeping database

PLTL, or Peer-Led Team Learning, gives students an opportunity to meet in small groups to discuss class topics. Students attend weekly meetings as well as participate in 3 research labs throughout the semester. Taught three in-class labs of 10-25 students in Programming II each semester. Lab topics included Bayesian Classifiers, encryption, K Nearest Neighbor, and image processing. Tutored groups of 5-15 students in Programming I and Programming II.