Director, Operations Services
Directed 7 functions/19 staff accountable for:1. Alberta Reliability Standards● Completed regulatory filing of over 100 North American Electric Reliability standards to the Alberta Utilities Commission without a single stakeholder objection or implementation delay● Created stakeholder engagement model to shepherd industry collaboration and negotiate electricity grid reliability practices to meet industry standards while minimizing costs to stakeholders2. Operations Compliance● Developed Alberta Reliability Standards Internal Compliance Program and passed 2011 and 2014 triennial audits at 100% compliance3. System Controller Training● Recognized as best in North America for power system blackout simulation training● Trained operators to highest certification level using systematic training approach (ADDIE)4. System Controller Procedures● Maintained industry best practice approach for maintaining operating procedures5. Operations Analytics/Reporting/Metrics● Led creation of reliability metrics suite6. Energy Market Customer Service● Directed front-line customer service for wholesale electricity market7. Cyber Infrastructure and Protection● Completed Cyber Infrastructure Protection (CIP) multi-year project establishing policy to protect Alberta’s power grid against cyber attacks Member of Executive/Director steering committees:Director Chair - leading Director team and reporting to the executiveExecutive Policy Committee - Director voting member for reliability and market policiesBusiness Planning - updating 5-year corporate strategic planCorporate Budget - planning 10% mandated corporate budget reductionsCorporate Goals - developing annual corporate goalsAlberta Reliability Committee - facilitating industry executives to establish reliability policiesBusiness Continuity Planning - execution team during Calgary floodsCustomer Service - redesigning customer service model
