Jason Lott Email & Phone Number

Washington, District Of Columbia, United States

Lead the Product Operations team across all of Bonterra's products to act as a force multiplier for the Product Department. Provide logistical support for the Product Senior Leadership Team, and foster cross-departmental collaboration. Support the onboarding of new Product team members. Manage two full-time Analysts.Develop, improve, and adapt team processes to streamline product development and increase efficiency. Serve as the product owner for all tools the team uses, such as Pendo, Aha!, Confluence, and 15Five. Foster cross-departmental collaboration around product releases and liaise with cross-functional team to promote new functionality and boost existing functionality to increase user adoption.

Washington, District Of Columbia, United States

Implement and lead the Product Operations team across all of Bonterra's products to collectively build, analyze, and evangelize the Voice of the Customer and product adoption outputs. Efficiently deliver product launches to customers, and analyze market trends to take advantage of opportunities. Support the onboarding of new Product team members. Manage two full-time Analysts.Develop, improve, and adapt team processes to streamline product development and increase efficiency. Serve as the product owner for all tools the team uses, such as Pendo, FullStory, Confluence, and 15Five. Foster cross-departmental collaboration around product releases and liaise with cross-functional team to promote new functionality and boost existing functionality to increase user adoption.

Washington, District Of Columbia, United States

Responsible for ensuring the success of the Product team in delivering minimum lovable products that meet our customer needs and company goals. Serve as the connective tissue between product development teams and user-facing departments.Develop, improve, and adapt team processes to streamline product development and increase efficiency. Serve as the Pendo product owner and internal resource for other tools that the team utilizes. Foster cross-departmental collaboration around product releases and liaise with Marketing around promoting new functionality and boosting existing functionality to increase user adoption.

Washington D.C. Metro Area

Responsible for delivering nonprofit fundraising products that meet current and potential client needs. Product focus areas include Direct Response, Digital Ads, Fundraising Reporting, Gift Batching, DonorTrends and more.Analyzing user problems, assessing customer needs, documenting conditions of acceptance and collaborating closely with team members and stakeholders. Overseeing team product planning and shepherding product development efforts by working closely with cross-functional teams.

Washington D.C. Metro Area

Was responsible for the management and implementation of a large and comprehensive direct response program. Took the primary role in overseeing direct mail and telemarketing operations including supervising a team of external vendors. Managed all aspects of fundraising operations pertaining to the monthly giving program, Partners (donors who pledge a monthly gift up to $99). Supervised two full-time staff members.Promoted 3 times from previous positions within my department.

Washington D.C. Metro Area

Served as subscriptions manager for the nation’s foremost classical theatre. Handled all aspects of annual subscriptions campaign, including order processing, income reconciliation, tracking of marketing efforts, writing copy for publications and monitoring both inbound and outbound sales. Managed all direct marketing efforts for subscriptions, including direct mail, telemarketing and email offers. Hired, trained and managed seasonal staff of temporary workers; and assisted in supervising box office operations, including management of part-time and full-time staff.Promoted once from a previous position within my department.

Sault Ste. Marie, Mi

Supervised 3 areas of student residential housing. Hired, trained and supervised staff of Resident Assistants.

Master Of Arts (Ma), Dance

Bachelor Of Science (Bs), Biology, Honors

Activities and Societies: Orchesis Dance Society, Lee Honors College, Alpha Phi Omega, Orientation Student Leader, Residence LifeMinors.