Jason Macarthur Email & Phone Number

Remote

Oklahoma City, Oklahoma Area

Edmond, Oklahoma

Jacksonville, Florida Area

Jacksonville, Florida Area

• Provide remote level I tech support for five clients of major nationwide corporations as a member of a Shared Support Desk utilizing three separate ticking systems, one logistics ordering platform, and screening field.
• Identify and troubleshoot customer problems to resolve their issues on the first contact without escalating for further support.
• Utilize the Active Directory to create, modify, and manage accounts.
• Created training documents through OneNote to provide digital notebooks for new technicians supporting the onboarding process of new hires.
• Collaborating with peers to share knowledge from unique situations.

Jacksonville, Florida Area

• Perform operational electrical safety procedures, preventive maintenance and minor repairs on medical equipment in various areas as an intern with exposure dialysis units, defibulators, infusion pumps, x-ray machines.
• Setup and utilize various test equipment to include multi-meters, electrical safety analyzer, patient simulators, digital thermometers, portable tachometer, and digital scales
• Troubleshoot to component level on malfunctioning equipment in healthcare environment; utilized schematics, diagrams, and technical manuals to locate failure point and repair
• Work with others as a member of a team under supervision from shop supervisor
• Use volt-meter, and high-precision test equipment while inspecting electronic equipment to meet manufacture specification
• Document all maintenance and repairs per policies and procedures to meet compliance

• Design training aids with electronic initiation circuits and simulated actuation mechanism
• Provide Counter IED training courses to Afghanistan National Security Force in Kandahar, Afghanistan through the use of classroom and hands on practical exercises; highly skilled in hand held mine detectors, mine.
• Served as a lead instructor; responsible to ensure that all instructors and interpreters for the course is properly prepared to conduct training; ensure that all resources are available for course; serve as point of.
• Served as the interpreter manager during the primaries absence; responsible for ensuring the interpreter’s needs are being met; facilitate flow of information between the Team Leader, US Army and interpreters.
• Performed duties while in an austere environment of Afghanistan for six days per week; on call status 24 hours per day, seven days per week.

Army Recruiter, Army Recruiting Station Commander, Combat Engineer