Jason Macatangay Email & Phone Number

San Diego, California, United States

Kansas City, Missouri, United States

Responsible for testing licensed and SaaS software products. Created test plans and documented software defects and reported them to the development and product teams. Help meet deadlines for software release by monitoring different stages of the development process to ensure that the design and software adhere to company standards.• Create test plans, design test cases, develop test scripts, test conditions, test procedures and verify expected results.• Identify and document bugs and set appropriate severity level.• Perform a variety of manual tests including UI tests and exploratory tests.• Execute thorough regression testing when bugs are resolved.• Perform database backup and restore of client data using SQL Server Management Studio onto local servers for further testing and troubleshooting.• Work closely with software developers to ensure proper test coverage.• Provide support for critical customer issues.• Validate fixes and new software features pass successfully for all test cycles.• Conduct training for new software features.

San Diego, California, United States

In addition to Software Support Specialist role:• Responsible for resolving tier II and tier III issues.• Followed up with clients regarding escalated issues.• Created queries, develops, and compiles standard and customized reports.• Conscientiously look for ways to improve workflows• Provided technical expertise to other team members as required in general support of the software.

San Diego, California, United States

Accountable for providing efficient remote software/technical support to our clients and field team members. Performs installs, upgrades, and apply software hotfixes. Create support tickets with documentation on technical solutions.

San Diego, California, United States

Responsible for initiating all out-going wires and coordinating with bank for rejected and returned electronic wires. Maintained and managed client and bank databases. Supported the Pay-Off and Accounting Department as needed.

San Diego, California, United States

• Generated and ran complex queries utilizing MS Access databases.• Performed accurate data entry and verification of Medicare information.• Managed and updated client Medicare databases.• Worked closely with the Accounting department in supporting their needs froma technical position.