• Migration of mailboxes and distribution lists from Lotus Notes to Exchange 2016• Design and implement Exchange RBAC model for complex support arrangements• Provide 3rd level SME advice and support for Exchange 2016 and Skype For Business 2015• Migrate Skype voice services• Implement and document support process and procedures• Develop and write user guides for end users and administrators• Develop and write work instructions and change templates for administrators•… Show more • Migration of mailboxes and distribution lists from Lotus Notes to Exchange 2016• Design and implement Exchange RBAC model for complex support arrangements• Provide 3rd level SME advice and support for Exchange 2016 and Skype For Business 2015• Migrate Skype voice services• Implement and document support process and procedures• Develop and write user guides for end users and administrators• Develop and write work instructions and change templates for administrators• Data collection Show less

• Submit and manage IT hardware and Audio-Visual procurement requests for new projects• Managing up to 50 concurrent procurement requests all at different stages• Review and provide technical input to hardware requests and configurations• Provide resolutions to hardware related faults and procurement issues• Manage Multi Function Device procurement requests and movements• Deliver hardware to locations in the Canberra region• Manage logistics and stock holdings of IPS… Show more • Submit and manage IT hardware and Audio-Visual procurement requests for new projects• Managing up to 50 concurrent procurement requests all at different stages• Review and provide technical input to hardware requests and configurations• Provide resolutions to hardware related faults and procurement issues• Manage Multi Function Device procurement requests and movements• Deliver hardware to locations in the Canberra region• Manage logistics and stock holdings of IPS hardware Show less

• Assist in the design, build, configuration, testing, documentation, migration and support of Exchange 2016• Assist in the design, build, configuration, testing, documentation and support of Microsoft Identity Manager sync engine• Design, build, configuration, testing, documentation and support of TITUS Message Classification for Outlook on the Web• Documented and started implementation of the decommissioning of Exchange 2010 and 2007• Build, configure, monitor, test, document,… Show more • Assist in the design, build, configuration, testing, documentation, migration and support of Exchange 2016• Assist in the design, build, configuration, testing, documentation and support of Microsoft Identity Manager sync engine• Design, build, configuration, testing, documentation and support of TITUS Message Classification for Outlook on the Web• Documented and started implementation of the decommissioning of Exchange 2010 and 2007• Build, configure, monitor, test, document, migrate, support and transition of Exchange 2010 servers• Design, build, monitor, test, document, support and transition Quest Recovery Manager for Exchange • Discovery and migration of 100’s of applications and devices from end of life Exchange 2003 servers to new Exchange SMTP services• Reduced Exchange public folders from over 26,000 unique folders to ~3,500• Wrote and implemented decommissioning plan of Exchange 2003 organisation• Provide input into Exchange 2010 design for Overseas and Canberra regions• Review and provide input into Lync Proof of Concept and design documentation• Provide SME advise and support for Leidos ongoing services and projects, ITIS, Accenture, AIR7000 and other teams and projects Show less

As member of the Datacentre Operations Team I provided 2nd level IT support to Members and Senators, their staff and Department of Parliamentary Services Staff at Parliament House of Australia.Exchange Skype for Business (SfB)TrendMicro Scanmail and Email GatewaySophos Pure MessagePrint queues and MFD configurationsMonthly maintenanceRight FaxNotable duties include a project to migrate gateway services to MacTel and creating custom Exchange Management… Show more As member of the Datacentre Operations Team I provided 2nd level IT support to Members and Senators, their staff and Department of Parliamentary Services Staff at Parliament House of Australia.Exchange Skype for Business (SfB)TrendMicro Scanmail and Email GatewaySophos Pure MessagePrint queues and MFD configurationsMonthly maintenanceRight FaxNotable duties include a project to migrate gateway services to MacTel and creating custom Exchange Management Role Groups to grant Exchange admin permissions to other teams. Show less

• Installing, configuring, monitoring and testing new Exchange 2010 servers in greenfield environment• Installing, configuring and monitoring Quest mail and calendar sync agents• Performing migrations of Exchange 2003 and 2007 mailboxes and AD contacts to a new Active Directory Forest using Quest Migration Manager• Identify and resolve Exchange, Lync, Quest Migration Manager and Enterprise Vault related Incidents, Service Requests, Problems and Defects that have occurred during or… Show more • Installing, configuring, monitoring and testing new Exchange 2010 servers in greenfield environment• Installing, configuring and monitoring Quest mail and calendar sync agents• Performing migrations of Exchange 2003 and 2007 mailboxes and AD contacts to a new Active Directory Forest using Quest Migration Manager• Identify and resolve Exchange, Lync, Quest Migration Manager and Enterprise Vault related Incidents, Service Requests, Problems and Defects that have occurred during or after migration• Produce as built as configured documentation, testing reports, standard operating procedures and operational instructions• Follow stringent ITIL processes and meet tight deadlines• Basic AD queries and PowerShell scripting. Show less

My main function was to ensure the smooth day to day running of Exchange, Lync and Domino systems across multiple environments, the largest of which contains over 130,000 Exchange mailboxes and around 90,000 Lync accounts. Some domains contain Domino and Exchange email services in coexistence. My day to day duties included:• Resolve incidents and requests from customers within relevant service levels• Identify, diagnose and resolve technical problems relating to Email and Groupware… Show more My main function was to ensure the smooth day to day running of Exchange, Lync and Domino systems across multiple environments, the largest of which contains over 130,000 Exchange mailboxes and around 90,000 Lync accounts. Some domains contain Domino and Exchange email services in coexistence. My day to day duties included:• Resolve incidents and requests from customers within relevant service levels• Identify, diagnose and resolve technical problems relating to Email and Groupware and related systems• Participate in post incident reviews, provide briefings to key stakeholders and input to incident reports• Monitor and report on performance of Email and Groupware and related systems• Provide technical leadership and guidance to less experienced team members• Provide direction and expert advice to regional on-site support staff as required• Contribute to improving the performance and availability of Email and Groupware and related systems• Produce Standard Operating Procedures and Operational Instructions. As a member of the Email Groupware and Antivirus team I was also required to perform AV related tasks when required such as monitoring and reporting, as well as pattern-file and software updates. Show less

• Identify, implement and document solutions to resolve known errors• Troubleshoot and resolve 1st and 2nd level software and application issues• Troubleshoot and resolve account issues• Case Manage VIP & SLG incident & change requests as well as outages through to successful completion, continuously monitoring the status and progress toward resolution• Create, modify, update and maintain user accounts• Provide ongoing training to Service Desk staff in the resolution of… Show more • Identify, implement and document solutions to resolve known errors• Troubleshoot and resolve 1st and 2nd level software and application issues• Troubleshoot and resolve account issues• Case Manage VIP & SLG incident & change requests as well as outages through to successful completion, continuously monitoring the status and progress toward resolution• Create, modify, update and maintain user accounts• Provide ongoing training to Service Desk staff in the resolution of more complex incidents• Create and update knowledge articles to provide support to the VIP & SLG Support, Service Desk and Regional Support staff. Show less

• Call Management• Facilitate and co-ordinate technical resources involved in the restoration of Major Incidents • Classification assessments on major incident candidates determining whether a ticket holds the correct priority as a Major Incident• Thorough compilation of major incident information into Hot Tickets.

• Respond to all incoming Service Centre calls and emails promptly and efficiently and log all reported incidents within a specified time period to achieve personal and Service Desk related SLAs• Monitor incident details including configuration items affected and the status and progress toward resolution of all open incidents, meeting response and resolution communication targets (including the affected users)• Undertake incident investigation and diagnosis, including resolution where… Show more • Respond to all incoming Service Centre calls and emails promptly and efficiently and log all reported incidents within a specified time period to achieve personal and Service Desk related SLAs• Monitor incident details including configuration items affected and the status and progress toward resolution of all open incidents, meeting response and resolution communication targets (including the affected users)• Undertake incident investigation and diagnosis, including resolution where possible or escalation where not• Assign the possible problems detected to the Problem Management team so the required Problem Records could be raised. Show less