Jason Margules Email & Phone Number

Reid, ACT, AU

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

• Migration of mailboxes and distribution lists from Lotus Notes to Exchange 2016
• Design and implement Exchange RBAC model for complex support arrangements
• Provide 3rd level SME advice and support for Exchange 2016 and Skype For Business 2015
• Migrate Skype voice services
• Implement and document support process and procedures
• Develop and write user guides for end users and administrators

Canberra, Australian Capital Territory, Australia

• Submit and manage IT hardware and Audio-Visual procurement requests for new projects
• Managing up to 50 concurrent procurement requests all at different stages
• Review and provide technical input to hardware requests and configurations
• Provide resolutions to hardware related faults and procurement issues
• Manage Multi Function Device procurement requests and movements
• Deliver hardware to locations in the Canberra region

Canberra, Australia

• Assist in the design, build, configuration, testing, documentation, migration and support of Exchange 2016
• Assist in the design, build, configuration, testing, documentation and support of Microsoft Identity Manager sync engine
• Design, build, configuration, testing, documentation and support of TITUS Message Classification for Outlook on the Web
• Documented and started implementation of the decommissioning of Exchange 2010 and 2007
• Build, configure, monitor, test, document,… Show more
• Build, configure, monitor, test, document, migrate, support and transition of Exchange 2010 servers

Canberra, Australia

As member of the Datacentre Operations Team I provided 2nd level IT support to Members and Senators, their staff and Department of Parliamentary Services Staff at Parliament House of Australia.Exchange Skype for Business (SfB)TrendMicro Scanmail and Email GatewaySophos Pure MessagePrint queues and MFD configurationsMonthly maintenanceRight FaxNotable.

Canberra, Australia

• Installing, configuring, monitoring and testing new Exchange 2010 servers in greenfield environment
• Installing, configuring and monitoring Quest mail and calendar sync agents
• Performing migrations of Exchange 2003 and 2007 mailboxes and AD contacts to a new Active Directory Forest using Quest Migration Manager
• Identify and resolve Exchange, Lync, Quest Migration Manager and Enterprise Vault related Incidents, Service Requests, Problems and Defects that have occurred during or… Show more
• Identify and resolve Exchange, Lync, Quest Migration Manager and Enterprise Vault related Incidents, Service Requests, Problems and Defects that have occurred during or after migration
• Produce as built as configured documentation, testing reports, standard operating procedures and operational instructions

Canberra Area, Australia

• My main function was to ensure the smooth day to day running of Exchange, Lync and Domino systems across multiple environments, the largest of which contains over 130,000 Exchange mailboxes and around 90,000 Lync.
• Resolve incidents and requests from customers within relevant service levels
• Identify, diagnose and resolve technical problems relating to Email and Groupware… Show more My main function was to ensure the smooth day to day running of Exchange, Lync and Domino systems across multiple.
• Identify, diagnose and resolve technical problems relating to Email and Groupware and related systems
• Participate in post incident reviews, provide briefings to key stakeholders and input to incident reports
• Monitor and report on performance of Email and Groupware and related systems

Canberra, Australia

• Identify, implement and document solutions to resolve known errors
• Troubleshoot and resolve 1st and 2nd level software and application issues
• Troubleshoot and resolve account issues
• Case Manage VIP & SLG incident & change requests as well as outages through to successful completion, continuously monitoring the status and progress toward resolution
• Create, modify, update and maintain user accounts
• Provide ongoing training to Service Desk staff in the resolution of… Show more

Canberra, Australia

• Call Management
• Facilitate and co-ordinate technical resources involved in the restoration of Major Incidents
• Classification assessments on major incident candidates determining whether a ticket holds the correct priority as a Major Incident
• Thorough compilation of major incident information into Hot Tickets.

Canberra, Australia

• Respond to all incoming Service Centre calls and emails promptly and efficiently and log all reported incidents within a specified time period to achieve personal and Service Desk related SLAs
• Monitor incident details including configuration items affected and the status and progress toward resolution of all open incidents, meeting response and resolution communication targets (including the affected users)
• Undertake incident investigation and diagnosis, including resolution where… Show more
• Undertake incident investigation and diagnosis, including resolution where possible or escalation where not
• Assign the possible problems detected to the Problem Management team so the required Problem Records could be raised. Show less

Education record

Education record

Education record