- Create detailed business strategies/plans to facilitate the attainment of goals and quotas - Manage the sales cycle from finding a client to securing a deal and/or purchase order- Unearth new sales opportunities through networking and turn them into long term partnerships - Present products to prospective clients - Provide professional after-sales support to enhance the customers’ dedication - Remain in frequent contact with the clients in your responsibility to understand their needs - Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation - Negotiate agreements and keep records of sales and data -4 years as an Account Executive, or in other sales/customer service role - 10+ years of Cannabis/hemp industry experience and knowledge - Knowledge of market research, sales, and relationship building- Excellent communication/presentation skills and ability to build relationships - Organized and time-management skills - Business acumen - Enthusiastic and passionate - Masters in business administration, sales or marketing

• Participate in managing the organization's Grievance, Appeal and External Review process.• Accountable for investigation and response of all issues, including collection of appropriate data, preparation and presentation of documents to decision makers.• Responsible for responding to members or their authorized representatives, physicians and other stakeholders regarding the Health Plan's determination within regulatory timeframes while meeting quality and customer focused standards.• Communicate with a diverse set of internal and external clientele to achieve excellent results in the area of case handling, compliance, documentation and enhancement of the member experience.• Partner with and outreach to internal staff, other MS Departments, managers and physicians to resolve issues as quickly as possible.• Ensures appeals are processed and effectuated in accordance with regulations, compliance standards and policies and procedures.• Meets timeframes for performance while balancing the need to produce high quality work related to complex and sensitive member issues.• Ensures integrity of departmental database by thorough, timely and accurate entry.• Mentors others in preparation for positions of increased responsibility

Responsible to train and develop new hires as well as on going training of current employees. Acted as an extension of management by ensuring all standards and policies were being trained and followed. Was a lead in various positions held with responsibilities to be a subject matter expert and deliberating job duties between team members. Experience in team building by facilitating team-building activities. Be an employee/employer liaison to increase productivity and relationship building. Started as a host and move my way up to Bar Trainer, step below management.

Responsible to travel to health appointments in various locations in the Inland Empire Areas and surrounding areas, meeting new patients daily and become familiar with health history, injury, and current treatments as ordered by the doctor. Interpret accurately and clearly between the Spanish-speaking patient and the attending English-speaking doctor. Write brief reports per appointment and submit to CTM, Inc.