Proactively communicate with Global stakeholders (US, Germany, Mexico, Asia)Evaluate customers for transition to E-Business.Support New Customer implementationOrder management of SEI and Distribution customers to ensure on-time delivery.

Actively participate in the Project Management process by creating and meeting Qualitymetrics for new vehicle launches.Create audit guides for 2018 Mustang, F-150, and RaptorPerform End of Line audits on all vehicles to ensure after-market parts are installedcorrectly.

Directly oversee 6 associates with up to 75 indirect reports.Created internal training program for Lowe's Adrian employeesUse a Servant Leadership model to increase engagement, and develop succession plans.Participate in hiring, recruitment, and onboarding process for new direct reports.Increased tool sales by $175,000 over the previous year using effective merchandising, sales, and employee training.

Review contract terms and conditions confirming compliance with Federal (Sarbanes-Oxley) and State laws, and company policiesAnalyze and evaluate proposed customer documents, formulating modifications when necessary. Commit to reduction in risk exposure for all business entities utilizing the Contract Review Center. Procure insurance certificates through broker according to contractual obligations. Collaborate with Masco Legal, Executive, Division and Department representatives regarding customer contract specifications. I have also received training in Union Labor, Government Contracts, Apprenticeship Requirements, Federally Funded Projects, and Vendor Contracts.Negotiate contract terms as needed; resolved conflicts between contractor and subcontractorDevelop and cross-train team members on standard operating proceduresCoordinate with employees at all levels of the organization to ensure timely and accurate completion of subcontract review.

Act as the primary point of contact for customers via inbound calls, e-mails, faxes, and customer web sites is responsible for gathering and interpreting relevant data (pricing, order status, product availability, etc.), investigate problems, find root causes, and develop solutions. Established and maintained productive relationships with internal/external customers focused on driving customer satisfaction. Take exclusive ownership of satisfying inquiries from both customers and sales representatives concerning prices, deliveries, job status, etc., related to kitchens and its components. Use price proposals and work with customers and our field personnel in effecting layout changes, purchase order revisions, price changes, etc. Advised manufacturing of customer requirements, quality issues and remained abreast of order status at all times in order to satisfy customer inquiries. Took responsibility for accurate entry of orders, by performing quality checks on order fulfillment processes.

Asked questions to aid the customer in making good movie choices.Resolve customer complaints and managed conflictEmpowered to provide world class customer serviceTravel to other stores in the area as needed