Jason Mcclain Email & Phone Number

Nashville, Tennessee, United States

• Provide product support for consumers for all Gibson brands (Gibson, Epiphone,Kramer, Steinberger, Tobias, Maestro, Mesa Boogie, KRK) and product lines (guitars, basses, other stringed instruments, amps, pedals, pro audio gear, lifestyle and accessories).• Identify and authenticate vintage and modern instruments using serial numbers, documentation, and photos, providing detailed history and specifications from our archives.• Provide product troubleshooting tips, and repair and maintenance advice.• Evaluate cases for warranty and non-warranty service by guiding the consumer to the appropriate channel for a solution such as providing courtesy parts, issuing RMAs, orreferrals to authorized service centers, virtual guitar tech appointments, or GibsonRepair & Restoration.• Arrange for returns and exchanges for purchases made on our direct-to-consumerwebsites.• Resolve all open cases within 48 hours, aiming for first-call resolution wheneverpossible.

Nashville, Tennessee, United States

• 24-track digital recording studio for tracking and mixing, with two live rooms andcontrol room, with 2-track analog capability.• Extensive collection of equipment including guitars, basses, effects pedals, studiomonitors, guitar/bass amps (tube and solid-state), pianos (acoustic and digital), MIDI controllers, outboard processors, microphones; with knowledge of basic maintenance, repair, and troubleshooting.• Tracked/mixed/played on recordings by Brush Arbor Days, The Slow and Steady Winner, Still Sightes, The Bird Ensemble, Mick Chegwidden, Melanie Villarreal.• Tracked/mixed recordings by Music City Rhythm Revue, Molly Sue Gonzalez and the Mean Mean Men, Mat Burke, The Vitamins, Laura Ezell.

Nashville, Tennessee, United States

• Receive, prioritize, and fill stamper orders needed for production runs.• Locate and transport necessary materials needed for stamper orders.• Inspect quality of metal parts for vinyl record production by assessing visual flaws suchas dimples, stains and scratches and checking the audio quality by critically listening tometal parts as necessary.• Document defects that have been approved by the customer on appropriate folders.• Receive and inspect parts from outside entities and make appropriate backup materialsas needed.• Catalogue metal parts in plating library by internal filing system.• Make recommendations to remedy defects such as producing new parts or orderingrecuts, communicate this to the customer service team.• Coordinate with testing department to determine origin of defects in order to produce optimal quality for record label/artist approval.• Research pressing defects and solutions in cooperation with production staff for records that are currently in production stage.• Correspond with production scheduling, customer service, and senior leadership teams regarding job priorities and issues with metal parts that may delay production.• Field any questions regarding orders and logistics from production scheduling, customer service, and senior leadership teams.• Log all stamper deliveries and items scrapped, include all relevant plating information, transport stampers to production scheduling team, send daily delivery logs to all departments.

Nashville, Tennessee, United States

• Perform visual and audio spot checks on vinyl records to ensure that quality assurance ismaintained according to company standards.• Report problems to supervisors to determine a solution.

Nashville, Tennessee, United States

• Monitor cameras throughout the Justice A. A. Birch Building (Metro General Sessionsand Criminal Courts) including elevators, courtrooms, checkpoints and all commonareas.• Retrieve video from surveillance system, and edit and distribute recordings to properauthorities.• Monitor all keycard access points throughout the building.• Field all incoming calls into the control room, directing callers to proper offices, giving information on lost and found items, and serving as the main point of contact for all emergency services (police, fire and EMS).• Compose daily logs of activities and write detailed reports of emergency events.

Nashville, Tennessee, United States

• Field Training Officer.• Secure access to Justice A. A. Birch Building via metal detectors and x-ray machines. • Prevent prohibited objects from entering the premises.• Greet building guests and assist with directions.

Winchester, Tennessee, United States

• Produced educational segments.• Built studios and sets for programming shoots.• Edited footage for educational and government agencies.

Winchester, Tennessee, United States

• Produced commercials and jingles for local businesses.• Ran live feeds for local sports events.• Plugged commercials during live events.

Sewanee, Tennessee, United States

• Managed a catalog of CDs and vinyl.• Logged playlists into a computer database.• Interacted with listeners via telephone and email.