Jason Mcfaul Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Managed the logistics and end to end process of consumer sale of vehicle to Carvana.• Managed carrier relationships and logistic operations throughout the country including the negotiation of rates with new carriers.• Lead the implementation of a new transportation system (Towbook) which drove efficiency throughout the department and significantly decreased operational spend.• Trained and mentored numerous new and existing teams members on systems, processes, and procedures.• Serve as first point of contact for professional vehicle haulers and manage all aspects of the dispatch process, including load assignment, delivery, and any issues that may arise throughout the process.• Analyze metrics and continually seek ways to improve day-to-day processes for improved operational efficiency

Phoenix, Arizona Area

• Served as first point of contact for professional vehicle haulers and manage all aspects of the dispatch process throughout east coast region.• Troubleshoot and resolve issues effectively and professionally; Worked across functional teams to address service issues• Maintain constant line of communication and positive professional relationships with internal and external customers• Plan, coordinate, and manage loads in an efficient and cost-effective manner• Analyze metrics and continually seek ways to improve day-to-day processes for improved operational efficiency

Tempe, Arizona

Working with auctions on collecting all necessary paperwork on purchased vehiclesCommunication with internal and external carriersManage high priority vehicle reportsProcessing damaged vehicle claimsReconcile delivery information with inventory reports

Phoenix, Arizona Area

- Prospect and develop strong professional relationships via phone, e-mails and outside sales visits in order to sell freight transportation brokerage services.- Provide full cycle customer service from contract to delivery: Understand the customers’ shipping needs, negotiate rates, contract carriers/trucking companies in order to find the most efficient shipping option, provide order tracking and ultimately delivery confirmation.- Ability to manage multiple priorities and maintain the flow of business information with a sense of urgency.- Contacting customers on a daily basis to not only generate revenue but maintain the relationship.- Responsible for identifying sales opportunities and closing sales.

Glendale, Az

- Perform administrative support duties: data entry, scheduling, shipment status updates, and more- Coordinate pickup and delivery appointments- Handle customer service situations with composure and professionalism- Communicate with drivers and shipping personnel to ensure trucks are properly loaded- Field inbound calls from drivers, customers, and vendors.- Report carrier issues such as delays, scheduling conflicts, or safety concerns.