Direct and over see a 247/ 365 day a year Client Services(Contact Center). Which handles approximately 8000 outbound calls and 7500 inbound calls a month. Calling Critical and Significant laboratory results. Taking laboratory tech calls, provider calls, test compendium calls. In addition to fielding calls from the AAH 27 Hospitals, ~360 clinics, and the outreach business.

Builds long-term relationships with key stakeholders including decision makers within the current inside sales territory, prospects, leads, and Aurora Medical Group sites and physicians. Manages and develops the current inside sales team, Client Services Account Manager team, and expands the team as the book of business grows. Oversees management of account maintenance from a sales operations/support function for ACL's client base in Wisconsin, Illinois, and Indiana and provides support for ACL Account Managers and Client Relations Specialists.Leads and manages the Client Services Account Manager (CSAM) team. The CSAM team is a highly visible team within ACL Laboratories and Aurora Medical Group. The CSAMs have the responsibility of managing the partnership between ACL and all of the Aurora Medical Group (AMG)Physicians and their staff in Wisconsin and Illinois. The CSAM territory is approximately $15 million in revenue. The CSAM provides day-to-day account maintenance and service of all AMG accounts, such as client setup, training, billing, communication, reporting and facilitates productive, long-term relationships leading to positive financial impact, increased usage of services, and achievement of quality and service level goals.Oversees Inside Sales team (ISRs) and maintains and up sells the inside sales book of business (~ $4 million), by driving and managing lead generation operations, leveraging phone communication/cold calling activity to increase sales activity. Works with the marketing and sales teams in identifying, assessing and prospecting new clients and manages lead generation, marketing campaigns and handling current small volume clients. Identifies and qualifies prospective clients, create sales scripts, call plans and email correspondence related to inside sales and any Business Development sales campaigns.

Manager Business Development Operations 03/09 - Present Accomplishments:• Developed and implemented an Inside Sales teamo The ISRs manage lead generation operations and leverages phone communication/cold calling activities to drive sales activityo Collaborate with marketing and outside sales representatives in identifying, assessing and prospecting new clients, support managing new lead generation, and marketing campaignso Successfully shortened the sales cycle and continue to bring in new business with the Inside Sales strategy In first six months an average of ~$400,000 annual net revenue new business brought into the organization by ISR calls• Developed and implemented (including role out) for; Client interface connectivity solutions to ACL’s Clients, based on client workflow ex: physician management systems (PMS) and electronic medical record systems, unidirectional interfaces, and Bidirectional interfaces. Including ACL “TESTdirect” web portal for client web based laboratory orders and results.o Administered vendor selection processo Supported contract negotiations for connectivity partner and EMR vendorso Built implementation team for client connectivity solutiono Business Development IT Application Analysts support outreach clients across Illinois & Wisconsin• Managed the ACL Business Development support department, Illinois and Wisconsin teams• Directed roll out of global provider/client database• Member of business initiative teams to plan and implement IT and business solutions that aligns with our organizational strategic plans• Work with outreach sales team in the field on face to face sales calls.• Involved in Business Development dashboard reviews of Sales Pipeline, reports, total attainment, and at risk clients. • Involved in Business Development Sales leadership strategy meetings covering Return on investment models (ROI), Service Justification Models (SJ), client pricing models, and territory restructuring of the sales team.

Manage and Supervise the activities of fewer than 100 Patient Service Center Technicians and oversaw the operations of 56 Patient Service Centers/Clinics within the greater Milwaukee area.Interrelate with laboratory directors and department managers to ensure the optimal operation of the Patient Service Centers and Clinics

Agency owner, developed a business strategy, and built a client base. Built increased customer loyalty by offering them a wide range of product choices.Provided total insurance planning by analyzing coverage, assessing client needs, and developing plans to meet those needs.