Jason Hanna Email and Phone Number

As VP of IT, my team and I are dedicated to driving business growth and operational efficiency through the strategic alignment of internal technology initiatives with overarching business goals. With a focus on spearheading comprehensive software solutions, including ERP, I lead the implementation, utilization, and seamless integration across the organization. Collaborating closely with our data team, I optimize ERP and system data to extract actionable insights that fuel data-driven decision-making and enhance organizational performance. I proactively identify opportunities for economies of scale, forge strategic partnerships, and optimize technology resources to streamline operations and drive innovation. Moreover, I am committed to ensuring robust data security practices, particularly in M365 administration, to safeguard organizational assets and data integrity. By effectively managing and collaborating on the IT budget with the executive team, I ensure strategic investments align with business priorities and deliver tangible results.

In my role delivering IT and management consulting services, I prioritized strategic planning, system analysis, and security risk assessment to drive impactful outcomes for clients. By implementing smart technology solutions tailored to meet their evolving business objectives, I elevated client value and operational efficiency. Leveraging advanced remote support tools, I provided comprehensive client support, ensuring seamless and responsive assistance. Moreover, I directed teams in deploying secure networks and automated processes for employee onboarding and offboarding, all the while maintaining robust security protocols to safeguard sensitive information.Below are a few of my notable contributions:• Received recognition for increasing organizational revenue by 125%.• GT Logistics - Credited for creating and implementing tracking KPIs for Truckline and order shipment.• Armstrong Enterprises - Implemented Armstrong Enterprises first ERP, coordinated with company president to establish load tracking process, and established as well as automated on/off boarding process.• Provided expertise as invaluable part of IT operational leadership for seven small businesses as vCIO/vCISO.

As a seasoned leader in the telecom and networking industry, I spearheaded the supervision of international teams focused on operations and security, ensuring seamless collaboration with executive leadership to enhance enterprise information security and compliance protocols. My role involved orchestrating partnerships with third-party consultants and service providers to streamline IT operations for scalability. Conducting quarterly risk assessments, I provided strategic insights for refining investment strategies and policy frameworks. Governed by a commitment to ITIL and best practices, I meticulously oversaw ITSM processes, ensuring the security and integrity of servers, switches, databases, and applications. Moreover, I took pride in nurturing a diverse IT workforce, offering direct supervision and mentorship to facilitate their growth and performance. Additionally, I provided guidance to globally dispersed technology teams, particularly in the realms of IoT, ML, and AI, fostering innovation and excellence across remote environments.Below are a few of my notable contributions:• Contributed to professional development of IT staff through mentoring and training initiatives.• Orchestrated creation of information security KPIs as well as spearheaded remediation efforts across technology landscape.• Reduced IT budget from $12MM to $7MM while researching and architecting tailored security solutions aligned with View, Inc.'s business roadmap.• Championed continuous improvement initiatives for all IT processes and facilitated collaboration between operation, infrastructure, and security teams for vulnerability scanning as well as remediation management.

In a leadership capacity, I oversaw a multifaceted team consisting of four managers, one team lead, and 29 indirect reports, strategically managing operations across 165 locations. In this role, I effectively coordinated the maintenance and optimization of 318 servers, two PaaS environments, and 12 SaaS platforms. Collaborating closely with the IT PMO, I aligned project resources and personnel skill sets to meet the diverse needs of stakeholders. Additionally, I provided guidance to infrastructure, security, and network teams, playing a pivotal role in establishing a dedicated cybersecurity team to ensure continuous coverage. By implementing change control and root cause analysis practices, I facilitated the identification and resolution of issues, while also contributing strategic insights to system-wide policy development and crafting infrastructure and security roadmaps for future growth and resilience.Below are a few of my notable contributions:• Designed and piloted SCS's first data assessment and governance project.• Recognized for providing vision and rendering expertise as leader of technology committee.• Developed district-wide security and IT cross-training programs while ensuring compliance with ethical and legal standards.• Conducted capacity planning for data center, cloud computing, and cybersecurity operations as well as evaluated vendor proposals and guided all SQL server upgrades.

In a pivotal role, I led a team of nine managers and oversaw 53 secondary reports during the critical transition of the City of Memphis Information Services division from outsourcing to in-house operations. With a focus on fiscal responsibility, I exercised stringent control over OpEx and CapEx budgets amounting to $33 million, ensuring optimal resource allocation. Collaborating closely with senior leadership, I played an instrumental role in establishing productivity goals and crafting infrastructure policies to support organizational objectives. Additionally, I provided strategic direction to all infrastructure and support teams, including those responsible for managing the data center, desktop engineering, network operations, and service desk functions. Furthermore, I led a team of web and application developers, ensuring alignment with project objectives and targets in Oracle, SQL, and web technologies, thereby contributing to the successful execution of key initiatives.Below are a few of my notable contributions:• Planned and methodically coordinated implementation of +900 MACs per year.• Delivered technical expertise as principle stakeholder on 10 major projects per year.• Established partnerships with other city entities to enhance overall security posture.• Implemented technology strategies in coordination with CIO for alignment with business goals while realizing 99.95% uptime.• Executed desktop upgrade projects and server virtualization initiatives while adhering to data security policies and conducting BC/DR testing.• Spearheaded innovative projects in the City of Memphis receiving the "What Works Cities" 2019 Silver Certification and collaborated with external partners on initiatives to address city issues like blight and potholes.

I led a dynamic client support team consisting of 19 architects, developers, and engineers, fostering a collaborative and innovative environment. Actively engaged in senior management meetings, I provided strategic insights and technology solutions to address various business challenges effectively. Facilitating seamless communication across all teams, I ensured efficient handling of project information and streamlined workflows. At the forefront of innovation, I spearheaded the identification and implementation of new strategies to meet evolving client needs and exceed expectations. Additionally, I conducted comprehensive departmental reviews to pinpoint skill gaps, and through targeted coaching and training initiatives, I empowered team members to enhance their skills and capabilities, driving continuous improvement and excellence in service delivery.Below are a few of my notable contributions:• Spearheaded owned financial responsibility of all technology projects.• Represented IT on various business and technology committees and shaped policies/practices.• Directed design, development, and implementation of replacements for legacy applications and systems.• Initiated development of new inventory policies aligned with ITIL best practices to enhance operational efficiency.

In my leadership role, I headed a team comprised of five managers and 22 secondary reports, directing the delivery and support of technology solutions for the City of Memphis. Guiding the team's efforts, I oversaw the successful completion of five major projects annually, ensuring alignment with forecasted outcomes. Central to my responsibilities was orchestrating the day-to-day operations of various departments including the data center, field services, network, security, telecom, and application support teams. This involved meticulous attention to system monitoring, uptime, and compliance with change management protocols. Collaborating closely with the program manager and City of Memphis IT staff, I ensured the seamless provision of essential services to both employees and citizens. Moreover, I oversaw the implementation of operational projects, effectively managing resources and schedules while providing transparent and timely updates to stakeholders and leadership. Recognizing the importance of robust infrastructure, I implemented a code repository alongside associated policies and procedures, recommended updates to existing IT infrastructure and services, and adeptly managed data centers across multiple city divisions, ensuring operational efficiency and reliability.Below are a few of my notable contributions:• Directed development team in upgrading various code projects and acted as technology liaison for departmental project needs.• Created and led production implementation of projects, including API integrations, C#, CSS/HTML, JavaScript, .Net, SQL, and WordPress.• Fostered positive relationships with vendors and expanded change management practices citywide while enhancing security initiatives for hardware, applications, and storage repositories.

In a leadership capacity, I managed a dedicated team of six system administrators responsible for the oversight of over 400 physical and virtual servers, spanning four Active Directory forests. In this role, we provided essential services to over 7,000 city employees and citizens, ensuring seamless operations and optimal performance. As part of our commitment to excellence, I spearheaded the establishment of reference architecture guidelines for all new solution hardware, meticulously defining standards to be adhered to across five separate networks. This initiative ensured consistency, reliability, and scalability in our infrastructure, ultimately enhancing the delivery of critical services to our stakeholders.Below are a few of my notable contributions:• Led virtualization/decommissioning of aging physical servers, significantly reducing server inventory and slashing Data Center energy costs by 68% within three years.• Implemented system check and patch process to reduce number of required patches, updates, or drivers per month while increasing server uptime by 17% to meet contracted uptime goals.• Led infrastructure team in transitioning full Oracle 11G implementation to in-house hardware solution within six months and delivering substantial cost savings for City of Memphis.

Manage the City of Memphis data centers for IS, Police, Fire, Library, MHA, HCD and GIS divisions. With a staff of four IT specialists. We support the city’s 400+ physical/virtual servers, 4 Active Directory forests and infrastructure to provide services to over 7000 city employees and the citizens of the City of Memphis. Provide technical support for the evaluation and implementation of new technology for city divisions. Additional duties are: Architect, deploy and administers server solutions. Plans system/storage requirements for individual projects. Analyzes system faults, troubleshoots and runs diagnostic tests on operating systems and hardware. Coordinates the remote testing of products in other areas. Evaluates and installs software during various phases of testing. Prepares and reviews documentation for systems, tests and installation of software. Investigates and selects methods and/or techniques for obtaining the best overall solutions.Administer and/or oversee system/storage solutions for multiple projects with varying schedules which are critical to the success of programs. Performs maintenance on systems/storage and repair system/environment problems. Meeting varying schedules with technical solution and hardware designs. Participate in the creation/maintenance of the overall management plan.Interfaces with vendors for testing and troubleshooting.

Senior engineer managing all internal systems.Ensure availability, recoverability, performance, integrity of internal technologies.Support new implementations, upgrades and enhancements. Monitor, troubleshoot, configure, enhance and providing advanced customer support for servers, O.S. and enterprise-wide applications. Serve as the liaison between internal customers and service providers making sure SLAs are met and service quality is consistent.

Train, and manage all off site agents.Oversee adherence to all company policies for all employees/contractors.Build and maintain relationship with all drivers and vendors.Maintain all federal, State and local government records.Responsible for providing daily accounting of loads/trucks moved.Administration of the Truck Fuel ProgramProvided all HR duties minus payroll.Resolved billing/invoice disputes.Advise sales team of potential new lanes.Create all marketing material.Budget expenditure oversight for company.Windows network design, implementation & maintenance of 42 Windows XP workstations, three 2003 and two 2008 servers.Setup and maintain Active Directory and DNS. Implement and Administer Exchange 2007IT Security: Trend Micro Antivirus Enterprise; web content filtering, ISA firewall.Administer PBXProvide all IT support.Create and document all IT policyBudget expenditure oversight of IT department.Developed customer load tracking website.

Conversion from Lotus Notes to Exchange 2000Exchange 2000 and 2003 administration Oversee daily backup for 44 branch locationsManage user accounts with active directoryProvide tier 3 technical support on Servers, Network, workstations, hardware & user software.Oversee special projectsImplemented email archiving and administered.Evaluate, build, install and maintain server hardware.Install network printers and scanners.Design, build, install and administer branch location networks.

Develop tools for Internet and Intranet useCreated reporting tool for managerial reviewInitial testing of migration to Share Point Portal ServerDaily administration tasks of Internet siteDesign and develop intranet applications using Front Page, VB and C++.

Tier 2 support of over 40 applications.Install and maintain desktop hardware.Install and maintain desktop printers.Assist in annual technology updates.

4 direct reportsVerify all appointments and/or technical issuesTelephone and onsite network/computer support Design and install Small Business networksDevelop websites as contracted.

Develop training for 67 electrical installers and 31 high lift operators.Conducted environmental audits of 3 partnering companiesAssured compliance with all OSHA and EPA hazmat regulationsRetain all required documents and licenses to keep company in compliance with all State and Federal regulations.

Managed 27 crews of 4 installers each.Installed lighting fixtures and monitors.Verified inventory to complete all jobs each week.Largest coverage area in company, AL., GA., SC. East TN and North FL.Reported weekly status directly to President of Operations.

System expert on 5 mission critical positioning systemsFiring team geographical plotterMost qualified enlisted man on boatElectrical Division Training officerRepair parts OfficerCompleted Basic Electrical & Electronic (Top of Class)Completed Advance Electrical & Electronics (Top of Class)Awarded Naval Good Conduct Award, Expert Pistol, Expert Rifleman, and Southeast Meritorious Service ribbons