Jason Hilbert Email & Phone Number

Torrance, Ca, Us

Washington, District Of Columbia, Us

Responsible for all administrative functions, safety and lean culture, policies, and procedures for $65 million territory in the Western United States. Manage and provide effective leadership to a team of over 30 employees (managers and front line workers) across multiple locations. Coached, mentored, created a harmonious working environment, communicated a shared vision and business philosophy, and fostered a work environment of continuous improvement. Key responsibilities include:• Led and coached a team sitting in multiple locations across the United States. • Managed team tasked with launching new technology to customers across the country. • Improved efficiencies allowing for a greater volume of orders processed. • Development and implementation of the policies and procedures necessary to accomplish all required tasks. • Monitor departmental performance to gauge customer satisfaction, financial and physical resources, and performance statistics to ensure success of department efforts and develop corrective actions. • Accountable for overseeing AR collection efforts to ensure accurate and timely cash flow. • Review analysis of financial reporting data – monitoring for profitability, correct revenue capture, and for forecasting and budgeting.• Accountable for ensuring all customer inquiries and issues are effectively handled in a timely manner• Oversee best practices for inventory, material handling functions, and personnel.• Developed team building activates supporting strong adherence to safety policies and methodologies.• Certified Lean Practioner responsible for incorporating lean culture and thinking.

St. Paul, Mn, Us

Engaged by CEO to lead customer relations, marketing, call center, and sales activities. Within six months promoted to role of Vice President with increased responsibilities over all remaining business departments including operations, accounting, HR, and S&H with overall goal of increasing net income.Directed improvement by implementing operational, supply chain, customer and employee relationship, pricing, sales, traditional and internet marketing strategies resulting in positive effects on not only on company earnings but company’s culture as well. Through these efforts increased profitability with fewer, but more efficient resources. Reduced operational costs / COGS by streamlining processes and automation resulting in increased capacity at lower costs. Created operating procedures to ensure continued repeatability.Identified and targeted opportunities for growth, successfully launching new profitable division and product line. Spearheaded traditional, internet (SEO / SEM), and E-mail marketing efforts to expand company’s exposure to potential clients. Selected Highlights• Full responsibility for all company departments, financials, and personnel• Proven history of reducing COS and Expenses while increasing Net Income• Secured largest worldwide Government and Franchise orders• Developed, launched, and ensured profitability of new division and product lines• Established domestic and international dealerships increasing customer base and revenue• Streamlined business processes allowing for growth while decreasing administrative costs• Successfully developed new website and internet marketing initiatives doubling internet business• Reduced Direct Labor by 50% while maintaining production levels resulting in lower COGS, worker’s comp, and overhead costs• Reduced clerical costs by 50% and Shipping Costs by 20% through new more efficient processes, technology, and by negotiating lower vendor costs

Wilmington, De, Us

Led Customer Service and Sales departments with goal of maintaining current business and new business development with ultimate responsibility for customer satisfaction, streamlining processes and procedures, database management , generation and estimating of quotations, employee development, coordination between manufacturing, sourcing, office and upper management, corporate reports, company metrics, ad-hoc reporting, generating ISO procedures, and enhancing databases to improve report generation. Assumed additional responsibilities of scheduling and prioritized factory resources and production schedules in support of corporate goals and customer requirements for several distinct hi-tech production lines. Developed cross production line efficiencies resulting in increased output without additional investments. Selected Highlights• Developed and implemented Production Planning, Capacity systems, and reports.• Ensured company compliance with Government and Corporate Import/Export Laws and Policies including but not limited to ITAR. • Conducted company wide planning and strategy meetings to direct activities between departments.• Created, implemented, streamlined processes and procedures.• Improved systems resulting in a reduction of time to complete and personnel required. o Quotation turnaround reduced from four weeks to less than one.o Yearly Revenue Forecasting Report generation reduced from 2 weeks (6 Managers and/or Directors) of hands on time to 30 seconds (1 administrator pushing a button). • Responsible for improving/strengthening customer relationships to maintain/generate new business.• Designed and implemented databases, e.g. Estimating, Costing, Quoting, Capacity Planning, Profit Margin Tracking, Production Cost, Material/Labor Variance, Engineering Technical, Engineering Request Log, Purchase Order Tracking, Material Inventory, Import/Export Classification, etc.

Long Beach, Ca, Us

Customer Relations Manager, (1999 to 2003)• Accountable for resolving customer issues (complaints, rejected product, requests, concerns, etc.). • Coordinated between departments to ensure profitability goals and customer needs were met.• Responsible for program management, personnel training, production scheduling.• Coached/Trained personnel to understand/meet customer needs while keeping sight of company goals.• Responsible for reviewing contracts to ensure accuracy to avoid discrepancies and customer rejections.• Responsible for development and creation of computer generated reports.• Improved efficiency by computerizing processes.Inside Technical Sales/Marketing Coordinator, (1995-1999)• Designed and developed website, sales and marketing video presentations.• Determined desired demographics and searched for potential business opportunities. • Developed and implemented corporate marketing strategies. • Coordinated between Inside/Outside Sales, Marketing, Customer Service, and Manufacturing departments to ensure product met and exceeded customer expectations.• Responsible for generating and maintaining business throughout several key markets.• Personally logged over 25% of all company sales for a 4 year period. • Addressed clients’ needs to develop workable, sellable, and profitable solutions.

Arlington, Virginia, Us

Honorable Discharged - Aside from main duties as an Airborne Infantryman was responsible for HQ operations and personnel training. Awards: Army Commendation Medal, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon, Expert Marksmanship Badge Rifle-M16, Expert Marksmanship Badge Grenade, Marksman Marksmanship Badge Tow Gunner, Parachutist Badge.