Jason Fisher Email & Phone Number

Exeter, England, United Kingdom

Plymouth, England, United Kingdom

Plymouth, England, United Kingdom

This is a varied role which required significant flexibility. Working directly under the Imports and Shipping Department Manager my responsibilities include:d• Completing daily tasks to monitor the department’s accuracy.• Working closely with colleagues, buyers and international suppliers to capture product information and maintain a master list of over 50,000 products.• Overseeing a small team dealing with exports from the UK to The Republic of Ireland and liaising with import/export agents/forwarders.• Generating reports in Excel using advanced formulas and pivot tables.

Bristol, United Kingdom

Reporting to the Business Support Manager, I was required to play an integral part in the successful running of the Business Support Team.• Completion of due diligence and the validation of information provided by customers.• Completion of a number of reporting requirements in relation to identifying potential anti-money laundering activities.• Analysis of reports with a view to highlighting any issues that require further investigation.• Handling data sharing requests from local authorities in compliance with The Deposit Protection Service’s agreement with the government.• Handling disclosure of information requests from Trading Standards and the police in compliance with the Data Protection Act 2018 and GDPR.• Processing correspondence relating to court orders and bankruptcy.• Completing Subject Access Requests.

Bristol, United Kingdom

As the Business Continuity Champion for The Deposit Protection Service I was responsible for implementing and maintaining Business Continuity and disaster recovery procedures in compliance with FCA regulatory requirements to ensure that the company can continue to operate following an incident that restricts access to the workplace such as extreme weather conditions or a fire in the building.

As a Customer Service Representative working within Computershare for The Deposit Protection Service (The DPS) I was the first point of contact for landlords, letting agents and tenants.• Delivering an exceptional customer experience as part of a team that works together to meet demanding service and quality standards.• Responding to letters and emails.• Processing deposit submission and registration forms.• Dealing with admin escalations and helping my colleagues respond to complicated enquiries.

Plymouth, United Kingdom

As a customer relations advisor I dealt with correspondence from customers in the form of inbound telephone calls, emails, and letters including but not limited to complaints and requests for refunds for train tickets.• Responding to inbound calls from customers, replying to letters, responding to emails.• Checking to see if refunds are due, issuing refunds where necessary and appropriate and sending out letters through a computerised system.• Research, investigation and logging data using an in-house computer system.• Ensuring all incoming correspondence is correctly allocated to a work type classification to enable workflow management and MI reporting.

Plymouth, England, United Kingdom

• Virgin Megastore: Customer Service/Cashier• Dixons/Currys Digital: Customer Service/Sales• ETS (Electronics store, no longer trading): Customer Service/Sales• Royal Mail: Data Entry• Scope: Volunteer• Argyle Community Trust: Volunteer• Labourer Experience• IT Technician Experience

Btec Nd Graphic Design

Passed multiple modules. Did not complete course for personal reasons.

High School, B In English Language, B In Art, C For Everything Else.

GCSE. Grades B and C across all subjects including English, Maths and Science.