Working along side the Systems Sales Engineering team to research solutions, build complex configs, and verify issues... Tell me what you need, and I'll make it happen!

Project Manager for large scale interactive seasonal displays and shows.Managed local and remote teams, consisting of both yearly and seasonal employees in order to ensure timely execution of projects.Installed, maintained and programmed interactive lighting and special FX elements for both small displays, as well as large synchronized shows.Installed and maintained the company's IT infrastructure; network upgrades, 0365 email migration, Mac OS X support, mobile device management and website updates.Aerial lift work, both indoor and outdoor, and in very tight places!

Managed technical support escalations from OEM and Channel customers and worked alongside appropriate internal teams in order to provide timely and accurate resolution. Dotted line management of Level III technical support team to balance customer needs with company goals.Lead effective team meetings to drive progress, manage critical issues, and identify new risks and mitigation plans.Participated in cross-functional process improvement team to analyze and improve companywide processes.

Continuation of Release Development Engineer position at LSI after the NetApp acquisition of ESG.

Performed as the primary development escalation path for the Product Applications Engineering (PAE) team, responsible for research and resolving OEM development and test firmware-related issues.Involved in developing internal test suites for LSI’s Agile-based software testing environments.Utilized technical expertise and insights to work closely with PAE and OEM test teams to develop processes to more efficiently report and resolve OEM test and field issues. Included mentoring and transfer of information to LSI and OEM personnel to consistently gather logs and data to resolve issues.

Supported and enhanced customer account relationships as senior technical team member on LSI’s Dell OEM account by coordinating critical issues and maintaining daily communication until resolution was reached. Also responsible for coordinating regularly scheduled code drops to Dell.Employed strong multi-tasking skills to provide support as primary contact for Dell program-related technical issues.Leveraged programming experience to generate automated scripts for regular defect reports delivered to LSI’s OEMs.Successfully provided development-level support for Profibre products.

Worked closely with OEM support teams as well as channel customers in supporting and troubleshooting LSI external storage products and SAN environments.Acted as main internal support escalation path for the Profibre and Remote Managed Storage (RMS) products.Leveraged expertise with the RMS product to author training materials and support procedures for the Customer Support Representatives within LSI. Actively participated as a team member developing the eBase solutions knowledgebase published as both an internal LSI and external OEM resource.

Responsible for taking initial support calls, solving level-one technical issues, and filtering higher level issues to senior Technical Support Engineers.Proactively learned about LSI external RAID products by collaborating and leveraging the experience of LSI’s Level III Technical Support Engineers.Successfully learned to load controller firmware through the shell and the GUI; work with the SANtricity GUI to manage a SAN; setup and manage LSI’s Remove Management (LRM) product locally and remotely, and analyze support data from storage arrays with minimal training.

Responsible for completing Integrated Test Specifications, working in multiple operating systems with different host adapter boards.Worked with Linux developers to conduct sanity and pre-lab entry driver level testing.Provide support as Host Adapter Lab Systems Administrator, supporting file, ftp, and telnet servers.