● Created new JIRA ticketing dashboards and filters for Support Team which reduced initial response time to clients.● Trained multinational support team on newly developed protocol, standardized operations across all teams.● Investigated task authorization reporting across all teams to prepare for SAS70/SSAE16-SOC2 audits.● Optimized internal processes and developed best practices based on audit investigation, improving precision, efficiency, and turnaround times.● Directed development of a number of custom SQL scripts to normalize, correct, and report on large data sets.● Utilized custom SQL scripts to save clients considerable time and expense on highly manual tasks.● Led client meetings to check in on project status, finalize production specifications and train users on review platforms.● Developed complex workflows and security infrastructure for large multi-tier and multi-party review systems.

Civil Litigation Handled worker's compensation litigation (100+ cases). Advised clients on IP related matters. Drafted motions, interrogatories, and deposition questions as well as researched background information for pending civil cases. Managed IT, including email and telephone servers as well as new computer set up.