Establish and maintain contact with referral sources, hospitals, physicians, case managers and insurance companiesEducate the medical community of clinical programs that improve patient outcomes and allow them to maintain their home environment and participate in on-going assessment of community needs.Participate in developing new business opportunities through community outreach and participate in on-going assessment of community needsWork closely with the clinical operations team to ensure seamless care transition coordination from an acute care setting to home and assist in developing an agency-wide marketing plan.Developed and maintained strong relationships with key decision-makers within client organizationsIdentified new business opportunities and generated leads through proactive prospecting and networkingCollaborated with cross-functional teams to develop customized solutions that met clients' specific needs and objectivesProvided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfactionAnalyzed market trends and competitor activities to identify potential growth areas for existing accounts

• Acted as the primary liaison between healthcare facilities and pharmaceutical companies, ensuring effective communication and fostering collaboration to enhance patient care.• Built and maintained strong, professional relationships with key stakeholders, including physicians, nurses, pharmacists, and hospital administrators, to support seamless care transitions.• Provided expert guidance to healthcare providers on the effective use of available resources to improve patient outcomes and streamline care delivery• Collaborated in the creation of marketing materials that highlighted the organization's services, aimed at promoting the brand and attracting new patients.• Educated patients and their families on disease processes, treatment plans, medications, and post-care instructions to empower them in managing their health.

• Developed and executed a comprehensive sales plan, driving revenue growth in the assigned territory by identifying new business opportunities and optimizing existing accounts.• Built and strengthened relationships with key decision-makers through regular client visits and proactive follow-up calls, ensuring high levels of customer satisfaction and fostering long-term partnerships.• Created impactful marketing materials, such as brochures and presentations, to effectively communicate the value of products and services and support sales efforts.• Utilized CRM software to accurately document and track sales activities, ensuring efficient management of client relationships and sales pipelines.

• Implemented and maintained Lincare's safety programs, ensuring compliance with federal, state, and local regulations related to DOT and FDA standards• Collaborated with senior leadership to identify and implement initiatives that enhanced operational efficiency and improved overall center performance.• Provided guidance to team members on resolving challenging customer situations, ensuring excellent service delivery and customer satisfaction.• Oversaw daily operations of the center, including staffing, scheduling, budgeting, inventory management, and customer service, to ensure smooth business functioning.Accomplishments •Instrumental in a complete turnaround of an under performing center by implementing a streamline processes for referral sources and increasing individual accountability resulting in a 50% increase in revenue and a 35% increase in EBITDA. • Expanded business through a service oriented model which resulted in becoming the number one center in oxygen growth in the south west region. •Met or exceeded all quotas throughout tenure.

Coordinated with physicians, case managers, and office staff to maintain open access to Scott & White Home Care facility for all incoming referrals, admissions, and resumptions of care. While also assisting with the development and implementation of new methods to ensure smooth operations and quality customer service for new home care referrals from all sources.• Acted as a liaison between physicians, case managers, hospital staff, and office managers to ensure a seamless transition between hospital and home• Tasked with increasing home health referrals by building a strong relationship with all referring entities• Ensured that services are provided in a timely, accurate, effective, and cost-efficient manner and in compliance with established departmental polices, and procedures• Direct supervision over the initial insurance verification and subsequent authorizations of all incoming home health and hospice referrals along with all recertification’s• Direct oversight of the scheduling process to ensure that all new referrals, recertification’s, and discharges were seen in a timely manner in accordance with state and federal regulations

Coordinated and provided nursing care including the assessment, education, counseling and treatment of patient as directed by the registered nurse. Worked cooperatively with ancillary nursing staff and other patient team personnel to maintain a standard for professional nursing practice in the clinical setting.• Acted as a liaison between physicians, case managers, hospital staff, and office managers to ensure a the patient is receiving the correct and appropriate care• Conducted patient and family education considering individual needs and abilities; documented teaching conducted as directed per department policy• High acuity wound care management including accurate measurements on a weekly basis, appropriate wound care as directed by physician. Educated the patient on the signs and symptoms of infections and appropriate teaching in regards on when to make nurses or physician aware• Participated in weekly case conferences to keep a direct knowledge of all patients on service in order to provide superior patient care and education• Provided patient education to a diverse patient population• Assisted with the facilitation of the recovery process by educating PRE and POST operative patients and their families on medication, prevention, and pain management techniques• Maintained a patient load of between five and seven patients on a daily basis while traveling upwards of one hundred miles