Driven by a passion for animal welfare and quality, I developed a direct-to-consumer pet business specializing in natural dog treats, reflecting my entrepreneurial spirit and market insight. With 13+ years in Operations Management, I excel in strategy, team development, and operational excellence, recognized for my problem-solving and communication skills. Key Achievements: · Product Development: Developed a line of healthy dog treats, addressing the demand for premium pet products.· Brand Building: Established a strong brand identity, enhancing awareness and engagement through digital marketing.· Operational Excellence: Streamlined production and distribution, ensuring quality and timely delivery.· Leadership: Managed a $33M operation, leading a 110+ staff, driving revenue growth, and implementing digital strategies.· Cost Reduction: Achieved over 5% labor cost savings through operational improvements and efficiency.· Negotiation: Successfully negotiated with unions, fostering trust and collaboration.· Customer Satisfaction: Enhanced customer service, leading to a 95% satisfaction rating and reduced churn. Blending strategic leadership with a commitment to impact, I navigate complex operations and innovate for growth and sustainability. My mission is to lead with integrity, driving positive change across industries.
Listed skills include Management, Microsoft Office, Marketing Strategy, Strategic Planning, and 21 others.