Nearly two years into starting Core Fiber and we have 6 partners, serving over 12,000 customers in 5 states, what a ride so far! Our teams are developing everyday and are customers are sharing great things about them. Our #kudos channel has positive posts daily, and that feels really good.Our fiber projects are proceeding nicely and reviews are very positive. It’s so rewarding watching smaller rural towns get so excited about what we’re doing!Now we have over $50m of approved fiber projects and have won grants worth millions, all before BEAD grants have opened. #bringonBEADProud of what we’ve accomplished so far. ❤️ #joinus

Responsible for the end-to-end execution related to new and existing clients. This includes operationalizing growth initiatives across sales enablement, engineering, service delivery, construction, and technical operations. Together, we served national and international carriers, ISPs, data centers, governments, healthcare organizations and businesses with over 7,800 fiber miles, 70+ on-net Central Offices, and extended reach throughout the Pacific Northwest. Accountable to Private Equity ownership. Key Accomplishments:✓ Led implementation of Operating Key Results (OKR's) methodologies throughout organization✓ Elevated Field Operations into Technical Operations✓ Standardized Service Delivery intervals and forecasting techniques✓ Executive sponsor for new OSS/BSS platforms for the enterprise ✓ Improved employee communications through monthly town-halls and weekly engagements✓ Implemented new collaboration tools to support remote / hybrid working✓ Led execution of top 25 quick win opportunities within the organization

Lead teams across 14 markets as we deploy and maintain gigabit fiber throughout the city. In this role, I directly and indirectly lead teams across market expansion, governmental affairs, business operations, network design, Infrastructure and field operations including construction and local contractors.Key Accomplishments- Developed and implemented new Field Operations structure and cadence from startup.- Improved culture through vision and mission statements and consistent communication around desired core values and objectives.- Developed and implemented 3 core platforms including Project Management, Locating and Order Management & Scheduling. - Currently exceeding Capex/Opex budget expectations for 2018, 2019 & 2020.- Led the growth in internet activations from 400 to more than 20,000.- Led construction of passed addresses from under 10K to more than 70,000.- Led operational elements involved in launching 12 new Ting Fiber towns, including acquisition.- Standardized and deployed employee progression programs including pathways to technical certification.- Generated more than $1M savings in construction costs.- Developed and implemented net promoter score (NPS) for the organization (Current Avg – 9.7).- Executive Project sponsor for providing Wi-Fi at University of Virginia’s football and basketball complexes.- Developed and implemented Veteran appreciation programs.

Full P&L responsibility for east Portland, Oregon and southwest Washington team. Led activities across marketing, engineering and field operations to deliver Frontiers cable and telephony solutions to both residential and business customers. (FiOS). Actively engaged in new business and equipment sales to ensure financial analysis is positively affecting region P&L. Used operational reviews, process augmentation and project management to increase overall operational capabilities. Strengthened our teams understanding of local competition; including products, promotions, sales & marketing strategies. Engineered and approved final marketing strategies to address competition and sales goals.Represented the Company through active involvement and networking in the communities we served. Presented a friendly and professional image of the organization in over 50 events. Supported all employees that directly interfaced with customers by removing barriers, soliciting process improvement suggestions, and streamlining work processes. Measured customer experience through NPS Net Promoter Score and frequent customer engagements.Rehabilitated the team’s accountability to setting and achieving team and individual goals through mentoring, coaching and performance management. Assisted direct and indirect employees in promotional opportunities and career development.Key Accomplishments+ Exceeded P&L budget expectations - 2014 / 2015 / 2016 + Led effort to reduce unnecessary field dispatches by 33% which created a $4M annualized savings+ Streamlined equipment sales interval timelines by 25%+ Led Fiber expansion efforts to bring cable and telephony services into 30 new communities+ Led local development and implementation of net promoter score (NPS)

Led over 300 team members throughout Service Delivery, the corporate Project Management Office (PMO) and the Business Analytics division of the organization. Led client facing functions of project management, circuit design, facility procurement and service activations for fiber based solutions to enterprise caliber customers such as Google, Facebook and similar. Led staff members dispersed in 7 operating states. Traveled accordingly to ensure a smooth operation and conducted personal customer engagements in each market to confirm account satisfaction.Directed corporate project management office (PMO) for all internal customers for process development, data & analytics and corporate project and program execution. Fostered a culture of LEAN Six Sigma disciplines that transformed key stakeholders and their functional areas of business. Held daily interactions with cross-functional executive team members. Key Accomplishments+ Exceeded departmental SG&A budget expectations - 2013+ Led consolidation of workforce into a Centers of Excellence model which reduced SG&A by > 20%+ Led development and implementation of Salesforce.com for sales and order lifecycle+ Identified revenue enhancement prospects worth millions in annualized revenue+ Developed and implemented corporate process improvement team+ Directed process improvement of new Cloud based products order lifecycle+ Led corporate efforts in revitalizing Executive financial analysis and reporting+ Instituted quality control measurements across cross-functional teams which reduced defect rates+ Managed departmental implementation of Tableau software

Led a team of nearly 600 employees representing functions from sales enablement to project management, design and installation, through service activations and into customer care and account management.Accountable to over 120,000 customers billing greater than $550M in annualized revenue. Accountable to over 130 wholesale customers including ATT, Sprint, Verizon, Frontier and similar. Led complete order lifecycle from sales support to customer care. Successfully implemented operational reviews, key performance indicators and customer surveys to measure and increase customer satisfaction.Spearheaded all exertions in profiling existing customer base to increase business value, identify revenue enhancement opportunities and uncover any revenue risk.Held final authority over legal contracts, terms and conditions and service level agreements.Personally managed executive escalations for all large customers including cities, hospitals, universities and consortiums.Key Accomplishments+ Exceeded departmental SG&A budget expectations – 2008 / 2011+ Led network cost savings reduction efforts of $7M annualized+ Enhanced sales support lifecycle which reduced sales interval by 50%+ Established network project management team which reduced Fiber build interval to < 90 days+ Led decentralization efforts of customer lifecycle management in Colorado and Oregon+ Developed and implemented networking & customer profiling techniques to reveal revenue risk and opportunities

Led a team of nearly 100 employees across call center and account management functions. Directed call center functions for new order entry, upgrades, loss prevention and trouble resolution for existing and new customers throughout Oregon and Southwest Washington.Developed and implemented proactive account management organization for medium sized customers and frequently attended account reviews to ensure customer satisfaction. Held ultimate authority over legal contracts, terms and conditions and service level agreements.Served as 3rd level management escalation for all customers.Key Accomplishments+ Exceeded departmental SG&A budget expectations – 2006+ Founded Account Management from Call Center services which reduced customer churn to < 1%+ Led operational integration efforts to migrate Electric Lightwave customers with 99% success rate + Developed and implemented loss prevention teams and engagement processes+ Led operational efforts to enhance and implement CRM software throughout organization

+ Co-Lead launch of XO's Portland Operations branch+ Managed 20+ employees locally+ Field Services+ Fiber Construction+ Network Construction+ Switch Provisioning+ Trouble Isolation

+ Field Operations+ Managed Software and Hardware for all Denver Switches+ Managed 10+ employees locally

Field Service Technician for both residental and business services

Specialized in all telecommunications related fields